Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
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All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Pretty quick to respond
Tourhub respond pretty quickly to questions and queries.
Only downside is it is a little more difficult to book if you are a solo traveller.
January 14, 2026
Reply from tourhub
Hi Janet, thanks for the review!
We’re glad to hear you’ve found us quick to respond to your questions - we always aim to keep that communication moving.
We also really appreciate your feedback regarding the booking process for solo travelers. We know that finding the right options as a solo explorer can sometimes be a bit more complex, and we're constantly looking for ways to make that easier. If you'd like to chat more about how we can help with your specific booking, please feel free to reach out to us on chat channels or at hello@tourhub.co
Best,
The tourhub Team
Reply from tourhub
Hi Josephine, thanks so much for the review!
We’re really glad to hear you received a quick response from our team. As your agent, we know how important it is to get fast answers so you can get back to the fun part - planning your trip!
We appreciate you booking with us and are here if you need anything else.
Best,
The tourhub Team
I TALKED TO AN AGENT WHO LIVED IN…
I TALKED TO AN AGENT WHO LIVED IN CAMBODIA. HE ATTACKED ME IN THE BEST TIME FOR ME TO TRAVEL THERE. I GOT MY OWN AIRLINE TICKETS AND HE SAID IF I CAME EARLY, HE WOULD HELP ME WITH THE ROOM, HE DID ASSIST THAT I GET THE AIRLINE TICKETS BEFORE THE END OF JANUARY FOR BEST PRICE. I WILL BE IN VIETNAM ON 9 OF OCTOBER, THE DAY BEFORE THE TOUR STARTS AND HOPE THAT I CAN CAN HAVE A RIDE FROM THE AIRPORT TO THE HOTEL, I AM LOOKING FORWARD FOR THIS TOUR .
January 14, 2026
Reply from tourhub
Hi Henry, thanks so much for sharing your story!
It sounds like you had a fantastic chat with our agent, Jared. Having that local knowledge from someone who lives in the area really makes a difference when picking the best travel times. We're glad he could also give tips on your flights!
Regarding your arrival in Vietnam on October 9th, we’d love to help coordinate that, if it has not already been discussed please get in touch via your booking ref and we can make sure it's all sorted for you!
Best,
The tourhub Team
Great company
I truly enjoy using this company for all my travels they always answer all my questions really fast they always help me make the right choices for my trips
January 14, 2026
Reply from tourhub
Hi there, thanks so much for the wonderful feedback!
It’s great to hear that you truly enjoy booking with us. We love being your "go-to" for all your travels! As your agent, our goal is to help you navigate those choices and get your questions answered quickly so you can feel confident in every trip you pick.
We’re looking forward to helping you make the right choice for your next adventure!
Best,
The tourhub Team
Great rep who made great suggestions…
Great rep who made great suggestions and looked after me very well
January 28, 2026
Reply from tourhub
Hi there, thanks so much for the kind words!
We’re thrilled to hear our rep took such good care of you and provided some helpful suggestions for your trip. As an agent, we love being able to add that extra bit of insight to help you find the perfect experience.
We really appreciate you booking with us, and we're here whenever you're ready for the next adventure!
Best,
The tourhub Team
Booking process for now
We are in the booking process but so far staff are very helpful and quick to answer questions. Look forward to our tour in September.
January 21, 2026
Reply from tourhub
Hi there, thanks so much for the feedback!
We’re really glad to hear that you’re off to a great start with the booking process. Providing that quick, helpful support is exactly what we aim for as your agent, and it’s wonderful to know our team is hitting the mark.
September will be here before you know it! We hope you have an absolutely fantastic tour.
Best,
The tourhub Team
Excellent service thus far.
So fsr so good, all questions answered timely. Im super excites about my April 16th Western Discoveey tour. Santa Monica pier and Alcstraz are tops... of course the entire trip .
January 26, 2026
Reply from tourhub
Hi there, thanks so much for the review!
We’re thrilled to hear you’re having a great experience so far. April 16th will be here before you know it, and the Western Discovery tour is such a classic - Santa Monica Pier and Alcatraz are definitely highlights you won't forget!
We’re glad we could get your questions answered quickly, and we're just as excited as you are for your trip to begin.
Best,
The tourhub Team
Best tour group
Everyone was always very helpful and their response in getting back to me was very prompt and professional. I would definitely recommend them to all my friends and family.
January 27, 2026
Reply from tourhub
Hi Linda, thanks a million for such a lovely review!
We’re so happy to hear that you found our team helpful and professional. There’s no better compliment than knowing you’d recommend us to your friends and family—that truly means the world to us as an agent!
We’ll be ready and waiting whenever you or your loved ones are looking for the next great adventure.
Best,
The tourhub Team
The website was very informative and…
The website was very informative and easy to use. My questions were answered very quickly by knowledgeable staff members. I liked that the tours had great ratings from previous travelers. This was my first booking with TourHub and I’ll definitely go to them first for my next trip!
January 26, 2026
Reply from tourhub
Hi Patti, thanks so much for the glowing review!
We’re thrilled to hear that your first booking with us was such a success. It’s great to know you found the website easy to navigate and that our team could give you the quick, knowledgeable answers you needed. We also love that the traveler ratings helped give you that extra peace of mind!
Knowing that we’re your first choice for your next trip really makes our day. We can't wait to help you plan the next one!
Best,
The tourhub Team
Very professional and helpful
January 12, 2026
Reply from tourhub
Hi Julie, thanks so much for the kind words!
We’re really glad to hear you found our team professional and helpful. As your agent, we aim to make the whole process as smooth as possible for you, so it’s wonderful to know we hit the mark.
We appreciate you choosing us for your travel plans!
Best,
The tourhub Team
Great selection of affordable tours
Thank you tourhub for great selection of variety of tours at affordable rates. Very much pleased that I was able to get single supplement price. Very responsive team, they answered all my inquiries in timely manner & it’s very much appreciated.
January 26, 2026
Reply from tourhub
Hi Chaya, thanks so much for the wonderful review!
We’re thrilled to hear you found the perfect tour at a great rate. We know how important those single room options are for solo travelers, so we're really glad we could get that sorted for you! As your agent, it’s our pleasure to make sure all your inquiries are handled quickly so you can focus on the excitement of the trip.
We appreciate you choosing us and can't wait for your adventure to begin!
Best,
The tourhub Team
This is the second trip I have booked…
This is the second trip I have booked with TourHub. They are always responsive with my concerns, and return answers to me promptly.
January 26, 2026
Reply from tourhub
Hi there, thank you so much for booking with us again!
It’s wonderful to have you back. We’re thrilled to hear that we’ve been able to stay responsive and keep those prompt answers coming for your second trip. As your agent, being there to resolve your concerns is what we do best, and we love knowing we've earned your continued trust.
We hope this next adventure is even better than the first!
Best,
The tourhub Team
Nice and easy
Receiving quick answers via emails that helped me before I decided to put a deposit down.
January 25, 2026
Reply from tourhub
Hi there, thanks so much for the feedback!
We’re really glad to hear that those quick email replies helped you feel confident enough to place your deposit. As your agent, we want to make sure you have all the facts before you commit, so it’s great to know we could help make the decision "nice and easy" for you.
We're looking forward to helping you with the rest of your journey!
Best,
The tourhub Team
Travelling to the 5 Stan’s.
I have found tourhub responsive and prepared to assist in any way they can. Thanks for passing on my information.
January 10, 2026
Reply from tourhub
Hi Stephen, thanks for the review!
The 5 Stans is such an incredible and unique part of the world to explore - we're so excited for you! We’re glad to hear you’ve found us responsive and helpful. As your agent, making sure your information is passed onto the operator accurately and quickly is exactly what we’re here for.
We hope you have an unforgettable journey!
Best,
The tourhub Team
I can’t get them to reply to the timing…
I can’t get them to reply to the timing of booking my flights for pickup. Otherwise everything good
January 29, 2026
Reply from tourhub
Hi there, thanks for your feedback and for your patience.
We're really glad to hear that everything else has been going well! We’re sorry for the slight delay in getting back to you regarding your flight timings. While we aren't an instant messaging service, we aim to be as quick as possible, and as your agent, we have to coordinate with the tour operator to get the exact pickup details for you but I'm glad to see all is sorted now. Do let us know if you need anything else.
Best,
The tourhub Team
I have been getting answers to my…
I have been getting answers to my questions before the trip.
January 23, 2026
Reply from tourhub
Hi Gloria, thanks for the review!
We’re so glad we’ve been able to help with your questions as you prepare for your trip. As your agent, our goal is to make sure you feel completely ready and informed before you head off on your adventure.
Don't hesitate to reach out if anything else comes up!
Best,
The tourhub Team
Responsive to questions and inquiries
Tour hub was very prompt with answering my inquiries and questions.
January 23, 2026
Reply from tourhub
Hi Diane, thanks so much for the feedback!
We’re really glad to hear we could get those answers to you quickly. We know how important it is to have all the details sorted when you're planning a trip, so we make it a priority to stay responsive.
Thanks for booking with us, and don't hesitate to reach out if any other questions pop up!
Best,
The tourhub Team
Very helpful on the phone
January 20, 2026
Reply from tourhub
Hi Idriane, thanks for the review!
We’re so glad to hear you found our team helpful over the phone. We know how much of a difference a quick, friendly chat can make when you're planning a trip, and as your agent, we’re always happy to talk through the details with you.
Thanks for choosing us, and we're here whenever you need another hand!
Best,
The tourhub Team
Reply from tourhub
Hi Shelley, thanks for the review!
We’re so glad to hear that everything is going smoothly so far. Keeping you updated and informed is a top priority for us as your agent, so it’s great to know we’re hitting the mark.
We’re here if you need anything else as your trip approaches!
Best,
The tourhub Team
Older person’s perspective
The people are great and friendly by the online requirements are difficult for older people to navigate. Something’s you can do over the phone and some you cannot.
January 8, 2026
Reply from tourhub
Hi Judy, thank you so much for your honest feedback.
We’re really glad you found our team friendly and helpful, but we’re truly sorry to hear that the online side of things felt difficult to navigate. We want the booking process to be as easy as possible for everyone, regardless of tech experience.
As an agent, we’re always looking for ways to bridge that gap and better support our customers. We’ll definitely share your thoughts with our team to see how we can make things more accessible. If there is anything else you need help with over the phone, please don't hesitate to schedule a call!
Best,
The tourhub Team
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