Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advisor …. Very helpful with multiple quotes
A very good advisor and helpful with different dates and quotes
April 4, 2026
Reply from tourhub
Hi there! Thanks so much for the kind feedback.
We are really happy to hear that your advisor was able to help you out with those different dates and quotes. We know how important it is to have options when planning a trip, and as your booking agent, we love being able to help you find the best fit for your schedule.
We appreciate you choosing us to help organize your adventure and we hope you have a fantastic time!
Best,
The tourhub team
Thanks for the prompt reply
Thanks for the prompt reply. Im looking forward to a great time with your tour group
March 20, 2026
Reply from tourhub
Hi there! Thanks so much for the review.
We are really glad we could get back to you quickly and help you get everything sorted. While we act as the agent for your booking rather than operating the tour itself, we are just as excited as you are for your upcoming adventure!
We appreciate the feedback and hope you have a truly wonderful time out there.
Best,
The tourhub team
Very attentive and patient.
April 2, 2026
Reply from tourhub
Hi Karen, thanks so much for the kind words!
We are really glad to hear that you found our team attentive and patient during the booking process. We know that planning a trip can involve a lot of moving parts, so we are happy to take the time needed to make sure everything is just right for you.
We appreciate the feedback and hope you have an amazing experience on your tour!
Best,
The tourhub team
Great customer service
Great customer service. Very responsive and informative with answers to questions and assistance requests.
April 1, 2026
Reply from tourhub
Hi Eliza, thanks so much for the A+++!
We are thrilled to hear that you found our responses attentive and thorough. Our team loves going the extra mile to make sure every detail is covered for our travelers. We truly appreciate you taking the time to share such kind words with us.
We look forward to helping you with your future travel plans!
Best,
The tourhub team
First time traveller and was…
First time traveller and was overwhelmed and a bit nervous
My emails were quickly answered and was able to navigate the web site
March 16, 2026
Great Service but Ask Questions
Overall everyone involved, and there has been many, with my tour bookings were very responsive, helpful and supportive with tour options available. My only comment is, I am a senior citizen and for both of my upcoming tours I had to request my seniors discount even though TourHub had all my personal information. In addition, the senior discount is not very well advertised or documented in the tour information. Other than that, so far the TourHub team and service has been excellent.
March 30, 2026
The agents answered my questions with…
The agents answered my questions with accuracy and detail. Offered alternatives when needed.
March 28, 2026
Reply from tourhub
Hi Ray, thanks a lot for the review!
We are so happy to hear that our team provided the accuracy and detail you needed to feel confident in your booking. It is also great to know that the alternative options Ray suggested were helpful. As an agent, we always want to make sure you find the perfect fit for your trip.
We appreciate the feedback and hope you have a fantastic time on your tour!
Best,
The tourhub team
It is hard to get a question answered…
It is hard to get a question answered or a response.
March 12, 2026
Scamming people !
We always take full guided tours. I have print out that's flyer with Pic of this. .my wife had couple surgeries .. hips , knees .. Only one "quide " was taxing from Tokyo airport to our hotel after arrival. When I try contact anyone, about was announced, tour is not guided..My wife can't sleep, full of stress , what happened next day /first time at Japan / with heavy luggage's , travel by bus, by train was nightmare. Hotels wasn't the best , Mt. Fuji not provided.. but other travelers when there ..? Was charged for luggages, not any service provided..Indus was other company involved. Please , don't believe , what's they promises!
March 14, 2026
Unprompted review
Reply from tourhub
Dear Stefan,
Thank you for taking the time to provide your feedback from your tour with Indus Travel. We were concerned to hear that your experience in Japan was a stressful one, especially given the physical recovery your wife is currently navigating.
As a proud ABTA member, we operate under a strict Code of Conduct designed to ensure high standards of service and professional credibility. We take accusations of misinformation very seriously.
Our records and the tour listing for the "Classic Japan" itinerary show that this trip is categorised as an independent or partially guided tour. Unlike a fully escorted group tour, this style of travel is designed to include specific organized activities alongside "at leisure" periods for independent exploration.
We genuinely regret if the "independent" nature of the itinerary—which includes navigating some transfers and leisure days on your own—was not what you anticipated for this trip.
Regarding your specific concerns:
Operator Service: We have noted your feedback regarding Indus Travels, specifically regarding the hotel quality and the Mt. Fuji excursion. We are investigating this with the operator to understand why your experience on the ground didn't align with the advertised itinerary.
Documentation: All tour details, including which portions are guided and which are independent, are provided in the documentation sent prior to departure to help our travellers prepare for the logistics of their trip.
Now that you have returned home, we would like to ensure your concerns are fully addressed and our Post-Booking Team will liaise with you through your messaging portal, and discuss your feedback further.
Kind regards,
The Tourhub Team
Booking our tour was super easy
Booking our tour was super easy. All our questions were answered within a proper timeline. The staff was efficient in handling all our tour needs.
March 25, 2026
Reply from tourhub
Thanks so much, Darlene! We’re really glad to hear that booking your trip was such a breeze.
It’s great to know our team stayed on top of your questions and kept things moving efficiently for you - providing that kind of support is exactly what we aim for as your booking agent. We appreciate you taking the time to share your experience!
Hope you have an incredible time on your tour, and we look forward to helping you find your next adventure soon.
Best,
The tourhub team
Every question I had was addressed…
Every question I had was addressed promptly and professionally. I am a senior traveling alone and they managed to accomodate my request. Even applying my senior discount.
I will definitely continue to use them for future trips.
January 31, 2026
Reply from tourhub
Hi Nancy!
Thanks so much for sharing your experience! We are really happy to hear that our team could assist you promptly and professionally.
It is wonderful that we could help accommodate your requests and ensure your senior discount was applied for your solo adventure. We want every traveler to feel supported and confident when booking with us. We truly appreciate your trust and we look forward to helping you plan many more trips in the future!
The tourhub team
Scammer alert
March 30, 2026
Unprompted review
Reply from tourhub
Hi Henry,
We’re sorry to hear about your experience, but we sincerely believe there may be a mix-up.
We are Tourhub and we don't have any record of your booking in our system nor do we sell flights.
We’ve noticed some recent confusion with a similarly named brand called "Tour(s)hub"so you may want to check your booking details to ensure you're contacting the right team!
Kind Regards
The Tourhub Team
Prompt answers
March 20, 2026
Reply from tourhub
Hi there!
Thanks so much for the feedback! We are really glad to hear that you received prompt answers from our team.
Providing quick and helpful responses is a top priority for us, so it is great to know we hit the mark for you. We appreciate you choosing us for your travel plans!
The tourhub team
I had so many questions and they…
I had so many questions and they answered them promptly and were always kind. Very helpful in arranging an activity that was meaningful to me.
March 19, 2026
Reply from tourhub
Hi there!
Thanks so much for the lovely review! We are really happy to hear that our team could help answer all your questions with kindness.
It is especially wonderful to know we could assist in arranging an activity that was so meaningful to you. Helping to tailor those special moments is exactly why we love what we do. We appreciate you choosing us to help plan your trip!
The tourhub team
Tour hub is Prompt on responses and very thorough!
Tour hub is extremely good at responding. I have been so frustrated with other venues trying to get a real human being and this place has real human beings who respond to you so all my questions have been answered promptly and I’m really looking forward to our trip.
February 24, 2026
Reply from tourhub
Hi there!
Thanks so much for the wonderful feedback! We are really happy to hear that having a real human being to talk to made such a difference for you.
We know how frustrating it can be to get stuck behind automated messages, so we make it a priority to stay prompt and thorough with our responses. It is great to know all your questions are answered and we are just as excited as you are for your upcoming trip!
The tourhub team
Effortless trip planning so far.
Effortless trip planning so far.
Prompt communication.
Easy to follow instructions.
March 18, 2026
Reply from tourhub
Hi there!
Thanks so much for the great feedback! We are really happy to hear that your trip planning has been effortless so far.
It is our goal to provide prompt communication and easy to follow instructions so you can focus on the excitement of your upcoming journey. We appreciate you choosing us to help get everything organized!
The tourhub team
Tourhub is trustworthy and easy to deal…
Tourhub is trustworthy and easy to deal with . They answer promptly to all my queries. I’ve used them for the 3rd time and will be using them again. Tried and tested and passed with flying colors. I would recommend them anytime.
Cheers
March 16, 2026
Reply from tourhub
Hi there!
Cheers for the fantastic review! We are so happy to hear that we have passed the test with flying colors for your third trip with us.
It is great to know that you find our team trustworthy and easy to deal with. Being there to answer your queries promptly is exactly what we aim for. We truly appreciate the recommendation and cannot wait to help you with your next adventure!
The tourhub team
A trip to remember
We booked our Exodus Cycling Vietnam tour through Tourhub and had a wonderful trouble-free experience. Communication was excellent and all enquiries were dealt with in a timely and helpful manner - highly recommended.
March 8, 2026
Reply from tourhub
Hi Grant,
Thanks so much for the kind words! We’re thrilled to hear that your Exodus Cycling Vietnam tour was such a wonderful, trouble-free experience.
It’s great to know our team hit the mark with timely communication and helpful support - that’s exactly what we strive for. We’ll be sure to pass your feedback along.
Hope to help you get back on the saddle for another adventure soon!
The tourhub team
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