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tourmed.ca Reviews 2

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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

HORRIBLE SERVICE, STAY AWAY

After having an accident in Thailand and having to fly home earlier than initially planned, I submitted a claim to LS Travel(specifically Marie A.Desjardins)
They advertise that they take care of your claim efficiently and quickly, even in one day...this is not the case. I submitted a claim on December 17, 2025 and it is now January 23, 2026. They will do their best to undermine you at every turn. Do Not Use This Company unless you want hassle and a long drawn out process.

January 23, 2026
Unprompted review
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Reply from tourmed.ca

Thank you for sharing your feedback. We’re truly sorry to hear that you’re dissatisfied with the outcome of your claim. Please note that decisions are made in accordance with the terms and conditions outlined in your policy, but analysis of some claims can take longer than others. Your review will be shared with the supervisor to find out what may have happened. We remain committed to providing prompt, respectful, and empathetic service, and we appreciate the opportunity to reassess your situation.

Rated 1 out of 5 stars

Terrible experience with Tour Med…

Terrible experience with Tour Med Insurance. My claim was flatly denied after they labeled an airline’s offer of a replacement suitcase as “compensation.” No money was paid, my personal items were lost, and none of that was considered. There was zero empathy, no real investigation, and no attempt to advocate for me as a policyholder. The process felt designed to shut claims down, not support customers. If this is how they treat claims, the coverage is essentially useless. I would not recommend this company to anyone.

December 15, 2025
Unprompted review
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Reply from tourmed.ca

Thank you for sharing your feedback. We’re truly sorry to hear that you’re dissatisfied with the outcome of your claim. Please note that the decision was made in accordance with the terms and conditions outlined in your policy.
If you have additional information or supporting documents that you believe warrant a second review, we encourage you to email our Claims Review Committee. We remain committed to providing prompt, respectful, and empathetic service, and we appreciate the opportunity to reassess your situation.

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