I received outstanding customer service from start to finish. The staff was friendly, professional, and genuinely took the time to answer all of my questions. They made the entire experience easy and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with Tower Loan has been great. They were there for me when I initially moved into my new home and had some unexpected expenses. They remain a good resource for me when I need it.
Company replied
I really like Tower loan the staff is very friendly and helpful i would use Tower loan again and will recommend them to anyone who is seeking a loan
Company replied
After taking my application over the phone I was approved in about 15 minutes and when I arrived at the office every one was friendly and very professional
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Central
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
12211 Greenwell Sprgs Rd, 70814, Baton Rouge, LA, United States
- 225-261-0158
4.3
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good Staff
September 25, 2026
Reply from Tower Loan - Central
Thank you for sharing your kind words about our staff. We are glad your experience at Tower Loan was a positive one.
Very pleasant and nice
September 15, 2026
Reply from Tower Loan - Central
We are privileged to hear your experience was pleasant. Tower Loan values your kind words, Chandrikka.
If I could give zero stars
If I could give zero stars, I absolutely would.
I would not recommend Tower Loan to anyone looking to obtain a loan or finance anything through this company if you don’t want your business to be disclosed to others. My experience with the Central, Louisiana location has been extremely disappointing and unprofessional. Ms. Michelle has been the nicest, but the other staff members including the manager, Carmen, have been rude, disrespectful, and lacking in basic customer service.
Regardless of a customer’s financial situation, no one deserves to be spoken to or treated poorly. Customer service should always include professionalism, respect, and dignity.
What concerns me even more is the handling of my personal information. In my experience, my information was disclosed to a reference and when concerns were brought to the staff’s attention, they denied knowing what I was referring to. This is extremely troubling, especially when dealing with sensitive financial and personal information.
I strongly encourage upper management and corporate leaders to look into the practices at the Central location. Customers deserve better treatment and respect for their privacy.
I asked for Carmen supervisor number or contact information, she laughed telling me it’s not contact information. I would never do business with this location again.
An email will be followed by this review
September 9, 2026
Unprompted review
Reply from Tower Loan - Central
We apologize for this experience. Privacy concerns and disrespectful treatment are unacceptable. Please know that at Tower Loan we take privacy seriously and we will address this matter directly.
Ladies very very nice to work with and…
Ladies very very nice to work with and explained everything in great detail. It felt like I was talking to an old friend.
August 19, 2026
Reply from Tower Loan - Central
Thank you for your wonderful feedback, Rachel. Feeling like an old friend while receiving clear explanations is exactly the experience we aim to provide.
Reply from Tower Loan - Central
Your positive experience at Tower Loan is greatly appreciated. We are glad to be your trusted place for personal business.
Reply from Tower Loan - Central
We sincerely value your feedback, Toni. Your satisfaction means a great deal to Tower Loan.
I received outstanding customer service…
I received outstanding customer service from start to finish. The staff was friendly, professional, and genuinely took the time to answer all of my questions. They made the entire experience easy and enjoyable, and I truly felt valued as a customer. It's refreshing to receive this level of care and attention. I highly recommend them and will definitely return for future business.
June 16, 2026
Reply from Tower Loan - Central
We are grateful for your kind words. Your experience reflects our commitment to friendly, professional service. We look forward to serving you again.
Reply from Tower Loan - Central
We are pleased to hear about your fast, friendly experience. Thank you, Gabriel, for sharing your feedback with Tower Loan.
Reply from Tower Loan - Central
We are happy to hear about your great experience at Tower Loan. Thank you for your positive feedback.
Tower Loan has never let me down
Tower Loan has never let me down. The whole staff so polite and caring about my needs. They are always on time for me. THANKS!!!
April 29, 2026
Reply from Tower Loan - Central
Thank you for your trust in Tower Loan. We appreciate your recognition of our polite and caring staff.
Clear instructions
Clear instructions. I needed to call and talk to a person who answered my questions. Easy to set up my account on line.
March 10, 2026
Reply from Tower Loan - Central
Thank you for your feedback, Susan. We appreciate you highlighting our clear instructions and helpful staff assistance with your account setup.
Be honest stop tricking people into…
Be honest stop tricking people into getting another loan I call to pay my my payment they always call about consolidation to make you pay less when I got there she say furniture note got pay off from them than gave 2000 more only end up paying 40 dollars cheaper than two week later call and ask me about the payment I was calling in to pay that you supposed to had consolidation can’t get into with the supervisor now I’m pay more than I was paying about 200 more I should have kept it the same I was trick
Towers loan on greenwell and central
February 19, 2026
Reply from Tower Loan - Central
We are sorry to hear about the confusion with your consolidation. Please contact the local branch Manager to help clear up any confusion there may be.
Reply from Tower Loan - Central
We are thrilled to hear about your positive experience with our amazing staff at Tower Loan!
Reply from Tower Loan - Central
We are grateful to hear about your excellent experience with our customer service at Tower Loan.
EXCELLENT!
August 21, 2025
Reply from Tower Loan - Central
Thank you for your excellent rating! We're pleased to know you had a positive experience. Your feedback is greatly appreciated.
The politeness from the worker
August 12, 2025
Reply from Tower Loan - Central
Thank you for your positive feedback! We're pleased to hear that our team's politeness made a great impression. We look forward to serving you again.
Reply from Tower Loan - Central
Thank you for your positive feedback! We're pleased to hear that you found our team friendly and the loan process easy. Your satisfaction is important to us, and we appreciate your support.
Love the atmosphere Jordan had great customer service and dedication.
L e the atmosphere
July 2, 2025
Reply from Tower Loan - Central
We're glad to hear that you enjoyed the atmosphere! Your positive feedback is much appreciated. Thank you for the 5-star rating!
Nice friendly down to earth staff!
June 25, 2025
Reply from Tower Loan - Central
We're glad to hear that you found our staff to be friendly and down to earth. Your positive feedback is greatly appreciated. Thank you for the 5-star rating!
Great resource and easy to work with
My experience with Tower Loan has been great. They were there for me when I initially moved into my new home and had some unexpected expenses. They remain a good resource for me when I need it.
May 17, 2025
Reply from Tower Loan - Central
We're glad to hear that you've had a positive experience with Tower Loan. It's wonderful to know that we could assist during your move and continue to be a reliable resource for you. Thank you for your feedback and your 4-star rating.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.