Staffs are great & helpful enough to help their customers to get amount of money, if they are qualified.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jordyn was super knowledgeable when I asked how the application process worked and what was involved and what I would need to successfully apply. I was impressed with how well she knew the answers to... See more
Company replied
I walked into Tower Loan with the intent of finding out more information before I decided my next move on applying for a loan. I was immediately greeted with a warm hello and asked how I could be help... See more
Company replied
My experience was so awesome, At first it was so easy and quick I thought it was a scam. When I tell you the customer service was impeccable, Fast and efficient is an understatement. The help was ver... See more
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Crest Hill
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1811 Knapp Dr, 60403, Crest Hill, IL, United States
- 815-730-1513
4.6
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tower Loan - Crest Hill
Thanks for highlighting our patience and understanding. We appreciate you choosing Tower Loan for help.
Reply from Tower Loan - Crest Hill
Thank you for sharing your experience with Tower Loan. We appreciate your recognition of our fast service and communication.
Very nice people to do business with.
March 4, 2026
Reply from Tower Loan - Crest Hill
We are pleased to hear you found our team helpful. Thank you for choosing Tower Loan, STEVE REAL.
I had to purchase a furnace right away
I had to purchase a furnace right away. I called to see about a loan. They gave me the loan I needed and I had a loan that day.and I had a furnace installed that day. I’m very grateful for receiving the loan I needed.
February 5, 2026
Reply from Tower Loan - Crest Hill
Thank you for taking the time to share your experience. We understand urgent situations and are pleased we could help with your furnace loan quickly.
Good customer Service
The young lady that was helping me with this loan was very knowledgeable and caring.
January 16, 2026
Reply from Tower Loan - Crest Hill
Thank you for your review. We appreciate your kind words about our knowledgeable and caring team member.
Your manager was outstanding
Your manager was outstanding. She took the time to explain everything to me. Very professional and kind.
January 16, 2026
Reply from Tower Loan - Crest Hill
We are elated to hear our manager provided outstanding service. We appreciate your recognition of her professionalism and kindness.
Like the fast process of getting the…
Like the fast process of getting the loan. She’s very good.
December 17, 2025
Reply from Tower Loan - Crest Hill
We're happy to hear that the loan process was fast and efficient for you. We appreciate your positive feedback and are glad you had a good experience.
Crap loan sharks praying on unfortunate…
Crap loan sharks praying on unfortunate times. Avoid at all cost!
December 18, 2025
Unprompted review
Cash a check with the devil
This Company makes a decision to offer a signed check to cash, based on their determination of credit worthiness and offer a period of 30 days to review the terms. During this 30day time period, they begin dogging the client relentlessly. I have cashed a few of these checks and have repaid the loan within the 30 day time frame to avoid interest and further harassment.
December 3, 2025
An excellent service and great customer…
An excellent service and great customer care
November 18, 2025
Reply from Tower Loan - Crest Hill
We are utterly delighted to hear about your excellent experience with our service and customer care.
Reply from Tower Loan - Crest Hill
We greatly appreciate your positive feedback about our friendly, polite, and fast service at Tower Loan.
Excellent customer service It was an easy process from start to…
It was an easy process from start to finish. Excellent customer service from the 2 employees that helped us.
October 17, 2025
Reply from Tower Loan - Crest Hill
Thank you immensely for recognizing our excellent customer service. We appreciate your positive feedback about the easy process.
Reply from Tower Loan - Crest Hill
We are elated to hear you found us professional. Thank you for choosing Tower Loan, MARCIN.
The gentleman who worked with me was…
The gentleman who worked with me was very nice and knowledgeable. Everything went extremely smooth and I was in and out in about 1/2 hour. I was very impressed thank you
August 21, 2025
Reply from Tower Loan - Crest Hill
Thank you for sharing your positive experience. We're pleased to hear that our team provided knowledgeable and efficient service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Nice person helping me
August 14, 2025
Reply from Tower Loan - Crest Hill
We're happy to hear that you had a positive experience with our helpful team member! We appreciate your feedback.
Reply from Tower Loan - Crest Hill
Thank you for your kind words! We're pleased to hear that you had a positive experience with our team. Your feedback is greatly appreciated.
I’ve had several loans with them and…
I’ve had several loans with them and they are great to deal with and very personable. I would highly recommend them for your place to get a loan.
August 12, 2025
Reply from Tower Loan - Crest Hill
Thank you for sharing your positive experience with Tower Loan. We're pleased to hear that our team has been personable and helpful in meeting your needs. Your recommendation means a lot to us.
My experience was so awesome,
My experience was so awesome, At first it was so easy and quick I thought it was a scam. When I tell you the customer service was impeccable, Fast and efficient is an understatement. The help was very well appreciated in a time for vacation for extra funds...Thank you guys for the BEST Service Ever!!!!
July 16, 2025
Reply from Tower Loan - Crest Hill
We're glad to hear that you had an awesome experience and found our service to be quick and efficient. Your kind words about our customer service are greatly appreciated. Thank you for choosing us for your needs and for taking the time to leave such a positive review!
Reply from Tower Loan - Crest Hill
We're glad to hear that you found our process to be quick and easy! Your positive feedback is greatly appreciated. Thank you for choosing our services.
4 different call each says a different…
4 different call each says a different amount owns. We had the loan set as automatic to come each month. One day Sara said owned one payment and then the next two payments. Mrs. Gonzales said one payment. The manager Hailey says two. I have asked copy of the original contract.
June 18, 2025
Reply from Tower Loan - Crest Hill
We're sorry to hear about the confusion regarding your loan payments. We understand how important clear and consistent communication is. We encourage you to reach out to the local office directly for a detailed breakdown of your account and to request a copy of your original contract. We appreciate your feedback and will work on improving our communication.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.