Great Customer Service Overall; Ms. Vickie and Ms. Tonya are very cordial. Tammy the manager is excellent, and has turned the vibe of the office into a "Sparkling Jewel." I appreciate how she tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being able to walk in and people know your name. Both individuals are very courteous and very helpful. Always has a smile even when the day ain't the best.
Company replied
It was easy and convenient to do application and get funds in same day. Alley questions were answered.
Company replied
I’ve been off and on with tower loan for many years I Especially like our home office in Kankakee Illinois and my hats off to the staff there Especially Miss Vicky, they always make you feel like fami... See more
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Kankakee
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
105 E Court Street, 60901, Kankakee, IL, United States
- 815-348-1996
4.8
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service and the atmosphere was…
Customer service and the atmosphere was very pleasent
September 18, 2026
Reply from Tower Loan - Kankakee
We are grateful for your kind words, Terence. Your experience with our customer service and pleasant atmosphere means a great deal to us.
The staff were all courteous
The staff were all courteous, friendly,and helpful in making my transition fast and easy.
September 5, 2026
Reply from Tower Loan - Kankakee
Thank you for taking the time to share your experience, Rena. We are glad our staff made your transition fast and easy.
Being able to walk in and people know…
Being able to walk in and people know your name. Both individuals are very courteous and very helpful. Always has a smile even when the day ain't the best.
September 9, 2026
Reply from Tower Loan - Kankakee
Thank you for sharing this. Knowing your name and greeting you with a smile reflects the care our team takes. We truly appreciate your kind words, Robert.
Reliable and trustworthy their service is flexible
Reliable and trustworthy with their services especially documents.They are considerable in terms of customers need and always render help..
The staffs are amazing.
July 28, 2026
Reply from Tower Loan - Kankakee
We are pleased to hear your kind words. Our staff works hard to be reliable, trustworthy, and considerate of every customer's needs. Thank you, Kehinde!
The Manager Tammi and her team are very…
The Manager Tammi and her team are very helpful. Professional and very considerate of my needs.
I highly recommend Tower Loan to anyone that is in need of a little extra cash..
Sincerely Doris.
July 16, 2026
Reply from Tower Loan - Kankakee
Thank you for your review, Doris. Tammi and her team's professionalism and consideration reflect what Tower Loan strives to deliver.
Manager was great to de with!!
Easy process. And no hassle. Direct and forward. One of the best loan transactions I've had. Manager was great to deal with
July 15, 2026
Reply from Tower Loan - Kankakee
We are grateful for your feedback, Wallis. We are glad the process was easy, hassle-free, and straightforward. We look forward to serving you again.
I had a great experience with the…
I had a great experience with the lady’s that helped my out Tammy and Tanya thank you lady’s and I also cleared my debt with one company
July 15, 2026
Reply from Tower Loan - Kankakee
We are delighted to hear Tammy and Tanya provided a great experience. Congratulations on clearing your debt!
Great customer service
July 11, 2026
Reply from Tower Loan - Kankakee
We deeply cherish your kind words about our customer service. Your satisfaction means everything to us at Tower Loan.
They are so great to help and find…
They are so great to help and find solutions with your financial needs. Great people.
June 12, 2026
Reply from Tower Loan - Kankakee
We are privileged to help find solutions for your financial needs, Laura. Great people deserve great service. Thank you!
Excellent service from some of THE…
Excellent service from some of THE friendliest people you could ever do business with. They really make you feel more like family than just a customer.
May 22, 2026
Reply from Tower Loan - Kankakee
We are delighted to hear about your excellent experience with our friendly team. Thank you for choosing Tower Loan.
Everyone in the office was genuinely…
Everyone in the office was genuinely friendly. They made the borrowing experience quick and thorough. I will continue to do business with Tower loan 😀😁
May 6, 2026
Reply from Tower Loan - Kankakee
Thanks for your kind words about our friendly team. We appreciate your trust in Tower Loan for your borrowing needs.
great employees very nice
April 23, 2026
Reply from Tower Loan - Kankakee
We greatly appreciate your kind words about our employees. Your feedback means everything to us.
It was easy and convenient to do…
It was easy and convenient to do application and get funds in same day.
Alley questions were answered.
April 24, 2026
Reply from Tower Loan - Kankakee
We are delighted to hear the application process was easy and convenient with same-day funding and answered questions.
Did everything good and right
March 14, 2026
Reply from Tower Loan - Kankakee
Your review is appreciated. We are pleased our service met your expectations at Tower Loan.
Reply from Tower Loan - Kankakee
Thank you immensely for highlighting our efficient process and great customer service. We appreciate your positive feedback.
Reply from Tower Loan - Kankakee
We are overjoyed to hear Tower Loan has been life changing for you. Your trust means everything to us.
The staff are great and so polite
The staff are great and so polite. They go above and beyond to try and help you out. Thank you for all you do.
March 3, 2026
Reply from Tower Loan - Kankakee
We are deeply honored by your kind words about our staff's politeness and dedication to helping you.
Good people to work with
February 14, 2026
Reply from Tower Loan - Kankakee
Your positive feedback means everything to us. Thank you for recognizing our team at Tower Loan.
Above and Beyond
I felt important, I mattered, I was treated with passion and respect.
February 6, 2026
Reply from Tower Loan - Kankakee
We are absolutely thrilled to hear you felt important and were treated with passion and respect at Tower Loan.
The ladies there are great and make the…
The ladies there are great and make the process easy. They are ALWAYS willing to help!!
February 6, 2026
Reply from Tower Loan - Kankakee
Thank you for sharing your positive experience. We appreciate your kind words about our team's helpfulness.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.