Everyone was polite and patient with me as well as amongst themselves. They explained everything in detail and did not force any additional services on me that I did not need or want. Only the ones re... See more
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Getting a loan is stressful enough without any added hassle. I appreciate Bryce for making me feel comfortable while applying for the loan. His energy was great over the phone and in person. Carol was... See more
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Every few months I recieve an unsolicited loan check in the mail from Tower Loan. If I CHOSE I can deposit it directly into my bank, at which time it becomes a loan, which I make monthly payments on.... See more
Company replied
Entire staff there is courtesy and willing to help the customer at every chance, I will recommend to this branch to friends. Example how customer service suppose to be.
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Phenix City
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1703 14Th Street, 36867, Phenix City, AL, United States
- 334-664-9330
4.6
Excellent
30 reviews
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Nice and easy to talk with
September 11, 2026
Reply from Tower Loan - Phenix City
We are glad to hear our team made the process nice and easy. Thank you for sharing your experience with Tower Loan.
Reply from Tower Loan - Phenix City
We are ecstatic to hear you experienced courteous service at Tower Loan. Your feedback is truly appreciated.
Reply from Tower Loan - Phenix City
We are delighted to hear your kind words about our team at Tower Loan. Their dedication means everything to us.
Excellent customer service
July 23, 2026
Reply from Tower Loan - Phenix City
Thank you for your wonderful feedback, Patrick. We are glad our customer service met your expectations at Tower Loan.
Great Customer Service!!!
July 3, 2026
Reply from Tower Loan - Phenix City
Thank you for taking the time to share your experience. We are glad our customer service met your expectations, Annette!
Everyone was polite and patient!
Everyone was polite and patient with me as well as amongst themselves. They explained everything in detail and did not force any additional services on me that I did not need or want. Only the ones required. I was provided different repayment options and a start date that benefited me the most.
June 24, 2026
Reply from Tower Loan - Phenix City
We are grateful for your kind feedback, Kimberly. We are pleased your repayment options and experience met your needs.
the polite professional service…
the polite professional service presented by the staff at Tower Loans.
June 10, 2026
Reply from Tower Loan - Phenix City
We are glad to hear our staff provided polite, professional service. Tower Loan appreciates your kind feedback, Teresa.
Easy to work with
Easy to work with. Very fast approval process and everything ready to sign when I arrived.
May 9, 2026
Reply from Tower Loan - Phenix City
Thank you for taking the time to share your experience. We appreciate your feedback about our approval process.
Entire staff there is courtesy and…
Entire staff there is courtesy and willing to help the customer at every chance, I will recommend to this branch to friends. Example how customer service suppose to be.
May 1, 2026
Reply from Tower Loan - Phenix City
Thank you for recognizing our courteous staff and their dedication to helping customers. We appreciate your recommendation.
Reply from Tower Loan - Phenix City
We are grateful for your kind words about our staff and quick service, LaShawn.
Excellent service
March 28, 2026
Reply from Tower Loan - Phenix City
We are so glad we could assist you; we appreciate your positive feedback and your time.
Reply from Tower Loan - Phenix City
We are thrilled to hear you find Tower Loan reliable, dependable and trustworthy. Your feedback means everything to us.
Reply from Tower Loan - Phenix City
We are elated to hear everyone was helpful and you were treated great. We appreciate your positive feedback.
Great customer care team
Great customer care team. Quick turn around time in which you receive money in hand. Almost instant!
February 7, 2026
Reply from Tower Loan - Phenix City
Thank you immensely for highlighting our customer care team and quick service. We appreciate your positive experience with Tower Loan.
They harass you
They harass you, your relatives etc. Constantly leave threatening letters on your house saying they will sue and garnish you but never do. They violate the Fair Debt Collection practices act. Am currently seeking
an attorney to file harassment charges and filing a complaint with the Federal trade commission
January 1, 2026
Unprompted review
Reply from Tower Loan - Phenix City
Thank you for your wonderful feedback! We are delighted Miss Carol provided you with excellent service at Tower Loan.
The gentleman that worked my loan…
The gentleman that worked my loan request was awesome and very helpful.
November 21, 2025
Reply from Tower Loan - Phenix City
Thank you immensely for your kind words about our team member. We appreciate your positive feedback about your loan experience.
Getting a loan is stressful enough…
Getting a loan is stressful enough without any added hassle. I appreciate Bryce for making me feel comfortable while applying for the loan. His energy was great over the phone and in person. Carol was very nice also. The economy is so bad right now and the working class is feeling it the most. In this case I appreciate Tower loan as a helpful resource.
August 27, 2025
Reply from Tower Loan - Phenix City
We're happy to hear that you felt comfortable during the loan application process. We appreciate you recognizing our team's helpfulness and positive energy. It means a lot to us that we could be a resource for you during these challenging economic times.
I'm a new customer at Tower Loans and…
I'm a new customer at Tower Loans and Ms. Carol is my go to agent. She always goes above and beyond her call of duty. She is especially kind and has a nice smile for me. So I'm giving this Tower Loan agent her flowers cause she deserves them🌻🌼🌼🌷🪻🪻⚘️🌱🪻🌷🌷🪻🪻🌼🌼🌼🌼🌻thanks Ms.Carol for all you do.
August 22, 2025
Unprompted review
Reply from Tower Loan - Phenix City
Thank you for sharing your positive experience with Tower Loan. It's wonderful to hear that Ms. Carol has made such a positive impact with her exceptional service. We appreciate your kind words and look forward to continuing to serve you.
Carol in the Phenix City, Alabama office is the BEST!
Every few months I recieve an unsolicited loan check in the mail from Tower Loan. If I CHOSE I can deposit it directly into my bank, at which time it becomes a loan, which I make monthly payments on. Usually, it is relatively short term, ten months or so, so although the interest might be a bit better off than what I might pay for a personal loan at my bank or credit union, the fact that it is a relatively short term loan, overall, I don't have to pay back an excessive amount lot of extra money. I have had three loans from Tower and I have found the process to be extremely easy. The staff in the Phenix City, Alabama have been pleasant, courteous, and very helpful. They are attentive to my needs. From time to time I have been asked if I need additional funds, but they are never pushy about it. "We are here if you need it." Everyone there is pleasant, but I especially like Carol.
August 13, 2025
Reply from Tower Loan - Phenix City
Thank you for sharing your positive experience with Tower Loan. It's great to hear that the process has been easy and that the staff, especially in Phenix City, Alabama, have been courteous and helpful. Your feedback about the loan terms and the service provided is valuable. We appreciate your trust and look forward to continuing to meet your financial needs.
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