Toyota Reviews 

When I purchased my vehicle, the snuck in all kinds of maintenance plans Gap Insurance and everything to the tone of $5000 now Toyota in Venice Venice Toyota will not return half of my money. They owe me $2400 and they refuse to refund it even though I have the right to cancel my extended car plans and everything else if you buy a car from Venice Toyota make sure you read the paperwork really clearly take it home. If you have to don’t get stuck like I did you’re definitely regret it.

We bought a new car a few months ago for its reliability, safety, and great deals, but we had a small problem and called the Stockton-on-Tees branch today. Paul was very helpful, and Wayne did a fantastic job. THANK YOU SO MUCH

Toyota of Erdington.
Terrible customer service so is communications sales ect team.
Took car in Tues morning. On afternoon told parts come in. Had call on Wednesday to say they had not by another member of team. Be hopes I don't have to visit again 🙏 not good for a big name company. I would of thought better of this company...
They don't communicate with each other. Sales ect

Our car broke down on the highway - 330 km away from home on a Friday evening at 7 pm. We waited 4 hours to get Toyota Vejhjælp (Toyota Roadside assistance). Toyota said that they cannot drive our car to the service closer to our home in Aarhus so they dropped it at the closest car workshop in Maribo. We waited for some news the entire weekend and nothing. We called Toyota on Tuesday to ask for help to get home. Only then, they arranged a rental. Now, 2 weeks later the workshop have not even had time to look at our car! On Toyota Vejhjælp webpage, it says that they will deliver our car home if the workshop has not fixed the car within 5 work days. Toyota denies such service. When we call Toyota, they even told us that we are the ones who decided not to drive our car to a workshop closer to our home! We are 330 km away from our car, and Via Biler in Egå were ready to repair our car the next day! Now we are stuck without any information about our car 2 weeks later. This is unbelievable! We have been in contact with Toyota Denmark who transferred our call to “hybrid battery department” but they never picked up the phone. We have called the retailer and we visited them last week. They said they can fix our car by August 18, but after 2 hours at the workshop they promised to fix it today - Aug 10. After 10 years with Toyota, this is the first time we are shocked.

waited 1 hour on the phone to speak to customer service (financial) to give me my balance. The app has never worked for me . I finally got though, the advisor got my details from my telephone number I was calling on , gave her my account number .The RUDE advisor said I never pass the checks and put down the phone on me.
After waiting 1 hour. Your service is DISGRACEFUL. Please train your staff correctly on how to speak with members of the public.
I would never buy another car. Toyota sales better not call me to upgrade my car!!

Worst charging solution ever! Total waste of monry, a rip off!

I took my Toyota to Toyota Vintage in Wakefield for heating maintenance. I am a driving instructor, so my car is essential for my job. Because of the problems with this repair, I lost three days of work having to repeatedly return the vehicle to the dealership.

After leaving my car with them for a full day, they failed to reinstall the dual pedal controls correctly. As a driving instructor, this equipment is critical. I had no choice but to take the car elsewhere at 10:30pm to have the pedals properly refitted so I could continue working.

The next day, I had to walk back to the dealership because the dashboard had not been reassembled correctly. There was a noticeable gap between the dashboard connectors, loose pieces hanging from underneath, and parts not fitted properly. I also found scratches on the gear stick and interior trim that were not there before. There appeared to be a large gap between connectors behind the dashboard, which was very concerning.

I explained all of this to the manager, Kelly. Initially, I was told there was nothing wrong. She later took the car back into the workshop and made adjustments, but small plastic screws are still dropping from underneath the dashboard. Although she acknowledged the gap and attempted to address it, I felt my concerns were dismissed and I was left without a proper explanation or reassurance.

Overall, I am extremely disappointed with the workmanship and customer service. Losing three days of income and having to arrange late-night repairs elsewhere is unacceptable. I expected a far higher standard of care and professionalism.

Rented a Yaris- thank heavens only rented it - and OMG!
While the engine etc may be Toyota reliable, getting the driver's window to work - a miracle. The info system- eventually worked it out that it is just 20th century technology. Start the car- yep, if you hit the button a few times - works!
Little things may be, but if I had bought one, I'd be swearing profusely every day, and regret not buying a Korean, e.g.

We purchased a car early summer, very happy with the car, performance and customer service, however we encountered a well versed issue (google search) with Plug in Hybrid Toyota cars; the 12v battery draining leaving the car rendered dead. After two recoveries and the purchase of a battery booster we contacted Toyota Yeovil to seek assistance. Having waited 24 hours for the warranty to be checked we were informed Toyota would not replace the battery.

We have other personal and business cars from different manufacturers which don’t suffer this issue and if an issue is encountered the dealership provide a level of service which is highly recommended, unlike Toyota. This will be the last Toyota we purchase.

I bought a brand-new Toyota Camry believing I was investing in quality and reliability. What I got was a lemon—rattles, warning lights, phantom seatbelt alerts, and even strange chirping noises that make it sound like I’m chauffeuring a bird sanctuary.

But the real disappointment hasn’t just been the vehicle. It’s been Toyota’s response.

I spent weeks trying to work with their Denver Regional Office, only to be met with cold formality, legal technicalities, and zero effort to truly make things right. They followed the minimum obligations under lemon law—but showed no goodwill, no empathy, and no recognition of how much time, stress, and inconvenience I’ve endured.

I didn’t buy a new car to fight tooth and nail for fair treatment. I chose Toyota based on reputation—but after this experience, I can say with full confidence: this company doesn’t stand behind its customers once the sale is made.

Toyota has lost my trust—and likely the trust of many around me who are watching how this has been handled.

Bought a Toyota Corolla from Toyoto Leicester. I have now broken down 3 times. (23000 miles still in warranty)
Toyoto service in Bourrnemouth, blamed memory stick, AA said rubbish, battery faulty. Toyota Cardiff said battery not covered under warranty.
Toyota Leicester do not give a damn, Their manager will not even speak to me.
Can't even sell the car as Log book sent to wrong address.
Do not buy from Vertu !!!!!!

Contacted Toyota direct as well as my local dealership I purchased the car form, due to a dangerous fail with my vehicles hybrid system whilst driving on the motorway. Neither of them bothered to get back to me on the issue. To add insult, this happened before, which I reported and they again did nothing to fix the problem.
My experience of Toyota in England with my previous vehicle was problem free, so I'm really shocked at the difference in service here.
I've always found Toyota a good company. My experience form the DK branch has left me unimpressed.

Excellent service in Toyota Rødovre, Denmark. Very nice people, patient, professional and helpful. I do recommend warmly !

Toyota of Danvers, MA

Give one quote over the phone and once you arrive, the cost is twice as much. Toyota of Danvers, MA

Toyota uk cars are great whilst they work but we bought a new one which has an intermittent electrical fault. All the safety features cruise control etc crash frequently but we are told they can't be repaired until they are permanent. So we have a new car that is faulty 80% of the time and no one can do anything about it!

Won't buy Toyota again.

Toyota is a very good car company its reliable on, it doesn't break down often and its a good car. I don't know much about Toyota so I'm not going to be able to make a big paragraph about it.

I tried to contact with a question Toyota Customer Service, to date silence is golden would appear to their non reply. It would be less frustrating if they just simply replied.

Should have written this a few years ago, like 2020. Though I had read all positive reviews on the Toyota Highlander full sized SUV I found it so unacceptable that I traded it in within 2 years for a Chevy Traverse which had widened the wheelbase. Apparently GM caught on to something affecting the handling & ride that Toyota had not. The Traverse turned out to be the right move. The Toyota felt long and narrow. It was the first new vehicle that took getting used to driving it. Oddly my 5'2" spouse had the feeling of freight when it was driven on steep and curvy highways. She had the sensation of our going off the roadway. Apparently, no one evaluates the ride for the passenger. I called Toyota to check if an elevated seat was a possibility. They had no concern with variations or features to raise the passenger's seat.