Toyotafinancial Reviews 

Once the car is paid off they are meant to send a lien release to the DMV. This never happened. The car has been paid off for 5 years and after 4 phone calls, I still can't get them to send the lien release. As a result, we can not register our car in the new state we moved to. Awful service. I will be reporting this to the Attorney General's office of MA.

Plain and simple...a complete joke! Seek financing somewhere else. They never deposited my payoff checks in a timely manner so we stopped payment and then they decided to try to cash them over a month later. Back to square one. Just avoid. They've already had the second set of checks three and a half weeks and still waiting for them to post.

What a useless services. Cheap call centre the other side of the world with delays so can’t hear people talk in real time! Useless staff who can’t help me. All I want to do is change a sodding account sort code and account number to continue paying for the dam car!! Do not call them. Complete joke to deal with on various attempts to sort!!! If you want paying you have my details 🍆

Horrible company. I have sent a huge principle payment a month ago to them and they acknowledge they received the check but said they are real busy and it could tak another month to just deposit the check. I have called numerous times for a supervisor and never does one get on the phone with me. I have reported them to the consumer financial protection bureau. This company sucks. Never will help. They hang up on me after I ask to speak with a supervisor. I would highly recommend run from this company. They have told me 11 times they will call me back same day after a manager is available and never do they. This is so illegal to hold checks
And not deposit.
Worst company ever dealt with!!

I am extremely disappointed with the service I received from Toyota Financial Services. I sold my car to Carfax on July 30th, and they promptly sent the check for the remaining balance to Toyota. However, Toyota Financial did not process the payment until three months later. This unreasonable delay resulted in Toyota falsely reporting missed payments and sending my account to collections.

Despite the fact that the payment was sent on time, my credit score took a significant hit due to Toyota’s incompetence. Trying to resolve the situation has been a nightmare, with unhelpful customer service and no accountability for their mistakes.

I expected better from Toyota, but this experience has completely shattered my trust in their financial services. Be cautious if you're considering financing through them—this could happen to you too.

Phoned. Got through to someone who used one word sentence...no...yes... what....then said they don't do cooling off period although it's the law....put me through to someone who could hopefully string a sentence together but end up on hold for 20 minutes so gave up. As bad as reviews say.

Went to go payoff my vehicle today. Toyota Finacial's website caused an error and said try again. Which I did. Now I have 2 payments of 12K getting ready to be deducted from my account. Called and spoke to Jessica, Edgar and Justin. They did not have a resolution other than for me to call my bank and pay the fee to cancel payment or wait until the payments are processed and then get a check mailed to me. Evidently Toyota can't cancel a payment once its submitted. No offer to compensate me for my time, frustration or paying interest on the money they are not "borrowing" from me.

Unhelpful and inefficient. Very disappointing experience

Be aware, for any issues you need to wait 8 weeks to receive help, very bad and unprofessional people here, very bad rewies this company need to be banned to ofer this type off service
Robert Atkinson take 8 week for any enquiries.

Very poor financial services support, I have a problem with Steven Eaglee Bishop's Stortford and they wait 8 weeks to give me a answer and finally after 8 weeks at 16:00 pm they send me a final decision, be aware people to this very bad and not professional financial services, avoid them. I will advise everyone about this bad communication and long time to answer.

My monthly payment is scheduled for 28th of every month and I made payment on 8/27/2024 yet they withdrew the same amount from my account on the 28th of August 2024. My account was overdrawn and I contacted TFS to process a refund which they said takes 7-10 business days. It was taking longer than expected and I contacted them again. I was told that a check was processed and has been mailed. As of today, Monday, September 17, 2024, nothing is in the mail. Since August 29, 2024 till now, absolutely nothing has been received. They can't be trusted. I had made it clear to their CSR that they screwed me up and it was affecting me paying other bills on time and so they should deposit it into my account, exactly where they made the withdrawal from. They seem to careless. What is the problem with TFS? Do they really care about their customers? This is not fair at all.

Absolute garbage company. THEY messed up my autopay ONE time.. and repossessed my car on a Friday night knowing their offices are closed until Monday. There goes my car and all of the expensive work related items inside. Once Monday rolls around and I call, I am met with over an hour of hold time. Then, once someone finally answers, they transfer you in circles hoping you have less patience than they do incompetency. Now, they have given me 2 different companies with 3 different and false phone numbers to call to find out where my car is. I can buy the entire annual salary of this "customer service representative" in cash, but they won't even let me get my car back. Still on hold btw. Truly a disgrace of a company.

Horrendous customer service, they claimed I cashed out my GAP insurance balance which I never even received, I asked for a copy of the check in that way I can file a police report but they couldn’t even send that. Their customer service is nasty and useless

Becoming familiar with Toyota Financial Services has been the worst experience of my life, even eclipsing having a fractured skull and brain haemorrage since I had the misfortune of signing a finance agreement with this shower. Got a 4 year old car that developed a fault after 2 weeks and sent it back and the problem was bodged and the exact same fault reappeared more than 6 months later (emissions fault - countdown to impossible to start from 700 miles). Made a complaint to TFS and they completely ignored all of my correspondence and then sent their final response after exactly 8 weeks to extend the hardship for as long as possible. Their final response then said that the car hadn't been seen since it was purchased even though I provided them with the evidence of the first trip to the garage, the details of the fault and the invoice. I am currently waiting on the investigation of the Financial Ombudsman to conclude but I have had a completely useless car outside for 5 months now that I'm still paying for. I wish I had seen this page before I entered the agreement. This company should be prosecuted. They are an absolute disgrace. STAY AWAY!

Like pulliing teeth. We have excellent credit, but this took forever and was a huge pain in the ass. Next time we'll buy a Honda.

Purchased a 2024 Toyota Highlander from Schottenkirk Toyota of Weatherford, TX. Purchased on June 26. Vehicle was not in stock but was allocated to this dealer. Was on a boat coming to Houston, TX. Told we could pick it up in 3/4 days. Finally was able to pick the vehicle up July, 14. My payment was set for August 11. Had to completely do the application and all paperwork over again. Got a call from the dealer that Toyota Financial was not honoring the 4.75% rate because the new dates on the contact was in July. Had to come back a third time and do a paper application and contract package after we had been driving the vehicle a week. Here it is August 8 and I still have not heard from Toyota Financial and my payment is due 8/11. Dealer says don’t worry, it’s only accumulated interest since June 26 with no ability to pay principle only to get the per payment interest rate down lower and pay off early. Bob Schottenkirk’s “customer first” vision has been replaced with the vision of the customer over a barrel being greased up for the screwing. Stay away from any Schottenkirk Toyota dealer and by all means never finance with Toyota Financial. If this ever gets straightened out I’m refinancing through a Navy Credit Union.

Gave the wrong information to obtain documents for filing a claim.

They told me to get the document from the bank when instead they had the document for the Maintenance Auto Plan (MAP) in their dealer office.

They were trying to avoid paying the claim.

When part exchanging my vehicle, I rang Toyota Financial Customer Solutions team. Tyesha was incredible! She was enthusiastic and really wanted to make a stressful situation a seamless one for me.

After speaking with Tyesha, her knowledge allowed me to understand I could actually stay with Toyota finance on a better deal than the finance company I was about to take the vehicle out with. I cannot thank you enough, Tyesha. You have been so helpful from start to finish.

I will be recommending Toyota Finances due to this experience.

Cannot access my online account because Toyota's website screwed up my email address (created a nonsense sequence), so I cannot make a payment. Customer "Service in the Continental U.S. (800) 874-8822" is an endless automated answering machine with only a handful of canned options. The canned response for account access resets the password and emails it to the nonsense email address they have on file.

I can't sign into my account, everytime I try calling I get a answering machine. I'm just trying to find out my payoff balance