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Company details
Written by the company
ToyPal is a London-based startup dedicated to creating smart, interactive toys that encourage imaginative, screen-free play for children aged 3-10. Our flagship product, ToyPal One, is a heart-shaped Bluetooth speaker that attaches to soft toys, pairing with an AI-powered app. This app allows parents to create personalised stories featuring their child's name, friends, family, and pets. Designed to foster creativity and a love of storytelling, ToyPal also promotes routine learning through preset phrases and stories, with community features for sharing and discovering content.
Contact info
REGENTS PARK ROAD , N3 2LN, London, United Kingdom
- Info@toypal.ai
- toypal.ai
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Does what it's supposed to...
My kid loves the device and carries it with him during any travel and it has been a bedtime companion every night. He loves bedtime stories and is now used to the toypal buddy. For now there are only limited accents on the device but hopefully they use the latest AI tools to increase the list.
November 13, 2024
Unprompted review
Great concept, but needs more development
Although the concept is great, the packaging and heart speaker are very good, next day delivery was great, the choice of only two voices are awful. One robotic american male accent, and the other sounds like one of the chipmunks. The stories read with little personality and missing punctuation in delivery. The adverts for this were very good and I bought specifically because it said they had a British accent, which they unfortunately do not. I am hoping that they will update with more voices otherwise I don't see us using this at all.
As I say, the concept is really good, also the marketing and adverts, but it's not quite living up to their hype for me and needs further development to meet with what they are advertising.
December 17, 2024
These guys are fraud
These guys are fraud, they take your order and don't even deliver the product. automatically marks as no one was available at home and when you reach out to them via customer care email no one responds
EDIT
I've received my order and they have clarified the confusion as well, my daughter loved the product
August 15, 2024
Unprompted review
Reply from Toypal.ai
Dear valued Customer,
We sincerely apologize for the inconvenience you’ve experienced with your recent order. We understand how frustrating it can be when something goes wrong, and we take your feedback very seriously.
As we fulfill all our deliveries through Amazon, the delivery status updates, including notifications about missed deliveries, are managed directly by Amazon. Unfortunately, we don’t have direct control over those updates, but we would love to assist you in resolving this issue.
To help us resolve this quickly, could you please provide us with the email address you used for your order? Once we have that, we will ensure your device is resent with our next day delivery.
Regarding your attempt to contact us via email, we regret that your message may mistakenly filtered into our spam folder, which is why we were unable to respond promptly. We are taking steps to ensure this doesn’t happen again in the future. We apologize for the delay and are genuinely sorry for any frustration this caused.
As a gesture of goodwill and to make up for the inconvenience, we’d like to offer you free credits for both story creation and personalization. We hope this enhances your experience once you receive your product. Please let us know if there’s anything else we can do to assist you.
Please feel free to reach out to us again at Support@Toypal.ai for further assistance.
Thank you for your understanding and patience. We look forward to making this right and ensuring that you enjoy your Toypal experience.
Best regards,
ToyPal Customer Support Team
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