I placed my order online and it was dispatched the next day and then I received it via Royal Mail the day after. Absolutely great service. Would highly recommend. Thank you.
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See what reviewers are saying
After seven days without receiving any shipping confirmation, I wanted to track my order. To do so, I first had to download a rather sketchy app to my phone. Then I was required to create an acco... See more
Although the product arrived in sealed packaging, there were dirty black marks across more than one of the panels on the star shaped fidget spinner. It doesn't look new at all and I would have returne... See more
My purchase was sent to me by the vendor very quickly (although it then took Royal Mail 4 working days to get it to me) and I’m very happy with the product. Purchase price was a quite a bit above RRP,... See more
Company details
Written by the company
Online Toy Shop - shop for quality kids toys and games, shop now for quality toys. Excellent customer service.
Contact info
66 Gracechurch Shopping Centre The Parade, Sutton Coldfield , B72 1PD, Birmingham, United Kingdom
- 01217691501
- adeel@toys4you.co.uk
- toys4you.co.uk
3.2
Average
96 reviews
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This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Did not receive the full order.
May 16, 2024
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Best Toys Store In UK
We purchased the Lego set and very pleased with it! Excellent quality and attention to detail. My son loves playing with it.
May 11, 2024
Unprompted review
Best toy shop with variety of…
Best toy shop with variety of collections that you may find in this place be it for you son or daughter its affordable one and really worth quality of price that you are going to invest here to buy gift for your family kids or need to give it as a birthday gift to your most reliable friends kids or for family friends kids 👍
Thank you Toys4you for my best experience buying gifts from you 😊
May 10, 2024
Unprompted review
Reply from Toys4you
Thank You Soo Much
Pleased with the products but no free gift
Pleased with the products but did not receive a free gift as alluded to in email when spending £20.
May 13, 2024
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Damaged item- no replacement
Placed an order of 2 identical items. One item came perfect, whilst the second one was completely damaged with marks all over. Contacted customer service with images and they informed me that quality assurance said the item was all good before despatch so the item must of gotten damaged in transit of “afterwards”. Not quite sure if that was them suggesting I damaged the item myself as I did not ask for a refund but instead for the replacement to be shipped as soon as possible so both of my children could get it in time for Christmas. The only suggestion customer service made is to send me a label for me to ship the item back after which a refund will be provided. This is the few days now leading up to Christmas, so finding an identical replacement is going to be almost impossible.
Pretty disappointed with the customer service of a toy store and the lack of responsibility taken. Furthermore even if the item was damaged during transit, it’s a plush toy which came in absolutely no additional packaging, apart from a plastic parcel bag that delivery label was stuck on, so not much care was taken to package it up appropriately before despatch. Wouldn’t recommend and wouldn’t purchase again from this company if this is how they resolve customers receiving damaged items.
December 16, 2023
Unprompted review
Reply from Toys4you
Hi We are really sorry you had felt this way, we had contacted you to say if you can send the item back we will fully refund the item, as the stock levels are moving fast and due to delivery companies taking their time for delivery at this time of the year we do not want to promise anything that we cannot deliver on. Some items unfortunately do not come in outer packaging so it was shipped in sturdy bag which are approved by the mailing companies. Sometimes the item do get damaged in transit. However, we are really sorry again but we needed the item back to issue a refund or send a replacement or any other solution. Again apologies for this and I know this is not the solution you wanted to hear but at this time of the year due to stock levels and delivery time scales we do not want to promise the delivery before christmas so only solution we had is a full refund. Apologies on behalf of the team.
Quick delivery
October 31, 2023
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Slower shipping, bit pricey, but great product and service
My purchase was sent to me by the vendor very quickly (although it then took Royal Mail 4 working days to get it to me) and I’m very happy with the product. Purchase price was a quite a bit above RRP, but it was an in-demand product so I think that’s perfectly fair. Overall, would definitely recommend.
September 29, 2023
Value for money.
Wanted this gift for my grandson. It was the cheapest I could find for him. The turtle was perfect for him. It actually did what it said on the box. I will definitely purchase more toys for my grandchildren from this company over the Christmas period.
September 9, 2023
Didn’t receive item
September 3, 2023
Reply from Toys4you
Really sorry to hear that, when you got in touch with us on messenger to enquire about the item delivery, I believe one of our team members promptly advised that the item was dispatched and as no one was not available to receive the item the postman left a card at your address with the details that it was left with the neighbour, we have sent the proof of delivery as well. Unfortunately once the item has left our warehouse we have to rely on Royal mail to deliver the item, which they tried and as no one was available to receive the item they had left a card. Please do let us know if you need any help and we will be more than happy to assist where we can. Many thanks Team Toys4you
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First Choice 4 Toys
Easy to follow instructions, prompt service and value for money products.
September 13, 2023
All good very fast
August 6, 2023
Great service and speedy😀
August 3, 2023
Thankyou for getting my step sons stuff…
Thankyou for getting my step sons stuff sent out promptly
Much appreciated
August 3, 2023
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It was quick and easy
July 19, 2023
10 out 10 made my granddaughter very…
10 out 10 made my granddaughter very happy kept me informed how my order was processed n came within 4 days of ordering thankyou xxx
June 30, 2023
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