TP Link Reviews 7,631

Glenn was very helpful, went through a reset process. When that didn't work he raised a warranty repair with no hesitation

Glenn was giving me clear advises on troubleshooting, which i am very appreciative. glenn was aware with situation.

I was serve by Iris. She was very patience with me as being a senior citizen with little knowledge of IT and its function. She guide me thru.
Good service. Thank you Iris for your understanding and assistance.

Joshua was very helpful and informative and greatly assisted me in deciding what product to buy

I bought a Deco65, everything worked at startup, set up the Deco65 for different devices both via wifi and cable connection. But when the first installation was finished, there was an update and although it said that this update would not destroy the already setup, the update still made this, a big frustration. However, the support was easy to get in touch with and was quick with answers and support so ***** stars for support, *** stars for the update and now eagerly waiting for the next update and hope I don't get the same problem with the next update otherwise it's only ** stars from me.

I bought C402 solar camera version 1.2 which marketed AI recognition ability without a subscription. It worked fantastic. So I bought 3 more, expecting the same. But for some reason they downgraded version 2.0 to remove the most important function of the camera, NO AI ability! I found out this was missing after I installed them on my house. I figured it must be a software update needed to restore full functionality. I called customer support to be told too bad, they removed it without notice. I feel deceived in making a normal assumption that a new version would be as good or better, but some genius decided to just quietly remove the most important feature. I'll never buy another product from tp-link! What a scam!

I recently purchased from Amazon a TP-Link Archer BE550 Pro broadband router to replace a Netgear router that was no longer being supported. I used the NYTime's Wirecutter ratings to select TP-Link and this particular router. This TP-Link router has turned out to be a great buy. It was easy to setup, and the Admin interface to the router's settings is greatly superior to any previous router I have had. An added value is the excellent TP-Link Customer Service that worked diligently with me to setup some Advanced features on this router.

For the price, straightforward functionality, and superior customer support, TP-Link's broadband routers are the best buy.

Glenn was very helpful in dealing with my issue. There was minimal wait time to speak to a real person too which was nice

Good quick responses from Glenn,polite, friendly and efficient

Glenn provided amazing support with an issue I had involving missing camera recordings. He was very kind, helpful, and made sure my problem was fully resolved.

Glenn was helpful and straight to the point not like normal agents who beat around the bush . Amazing

I just had Iris help me with a tp link that wouldn't connect. She was very thorough and patient and eventually we got the tp links set up and they're working better than before. Delighted with the customer service and the fast solution. Thank you Iris. 5*****

I bought tp link ax1800 archer tx20u plus and when first plugged in and installing the driver, only way I can describe it is that it destroyed my computer. First restart as instructed by manual went into boot loop and blue screen. Trying to uninstall the driver froze up and blue screened. Rebooting had to be forced and sometimes every other usb connected device would fall asleep totally. Customer service was horrible, because the chat closes after six minutes, and with to link device acting like a parasite on my system, some questions took long to answer so the chat closes, and you need to bring the next service person up to speed, and do the things they want for troubleshooting no matter I've done them several times already. It doesn't help that even tho sending files via chat is an option, it doesn't work on android phone so I couldnt send any files. It took 5 hours for the customer service to admit it's their fault and I got a product recall, and now as I'm writing this, I'm just taking a break from fixing my computer from the mayhem this damn thing inflicted on it for three hours now. That boot loop remained and I can't even restart in safe mode anymore. I got windows 10 with Arock b450 pro4 motherboard and this device acts like a virus on it.

Bruce and I were on chat for 2.5 hours! Very patient and I am very grateful we managed to sort out a complex issue.

Bryant Chacon was quick provide solutions and work through the case and the moment didn't waste time repeating basic troubleshooting steps when outlined they had been tried before.

Huge thanks to Lauren for fixing my internet connection issue! She quickly identified the problem and guided me step by step through the app to get everything set up correctly. Excellent support — definitely 5 stars!

I had a good experience with customer service agent Ivan (Jamesivan). He was polite, responsive, and patient throughout the conversation. I was looking for the Tapo S210 1 Gang 1 Way Switch and had difficulty finding available stock in Singapore, as many online and physical stores were out of stock.

Ivan took the time to check for me and was able to identify that the item was available on Amazon Singapore. I appreciated his effort in assisting me and providing a direct link, which made it much easier for me to proceed with my purchase. Thank you, Ivan, for your helpful support and professional service.

Solved the problem of connecting the extender

I would like to provide positive feedback for Cherry Chen from TP‑Link for her outstanding support and assistance.
I was struggling to set up parental controls on my Deco router and had made numerous calls to TP‑Link support, but unfortunately none of the previous agents were able to resolve the issue. Cherry, however, successfully assisted me in setting up the parental controls where others had failed.
Her depth of knowledge was absolutely amazing. She kept the customer at the centre of her approach, listened carefully to my concerns, and provided the right solution in a clear and patient manner. Thanks to her support, the issue was resolved smoothly and effectively.
I truly believe Cherry is a valuable asset to TP‑Link, and I wish her all the very best. Please pass on my sincere appreciation to her.

Sloane patiently and skillfully walked me through setting up and configuring my product. It was a great relief to get it up and running after multiple failed attempts on my part. I am grateful.