TP Link Reviews 7,629

I have had an extremely difficult time re-connecting my internet after having a fibre-optic upgrade. Two separate conversations with TP-Link had resulted in no progress but this evening I had the good fortune to speak to Paisley who patiently guided me through the processes necessary to re-connect. I am so grateful for her gentle and positive approach and her reassurance as we completed each step. Thankyou so much Paisley .

Excellent support technique pour l'assitance à la mise en oeuvre du produit WIFI outdoor ayant la capacité de prendre la main sur mon PC. En plus, de nombreux conseils sont fournis.

I was so nervous when I called because I never know what I'm doing when it comes to tech, but Alexis was super helpful! I messed up a couple of times but she was really patient and helped me get my problem sorted! Thank you so much Alexis!!

Archer BE550 Router - Had problems with the Admin Interface not responding on Login from both a Web Browser and the Tether App. I was almost at the point of returning it but decided to reach out to tp-link's Customer Support over chat. Joshua trouble shooted, diagnosed the issue and suggested a change to try and help resolve the issue. He was very clear, concise and responsive. Hope this fixes the problem (need to wait a day or so to see). Overall, very pleased with the support I received.

Hello! I had lots of problems installing the BE230 WiFi router. TP link got back to me with an emailed response and suggestions very quickly, unfortunately these didn’t work for me so I called the helpline and spoke to Nathaniel. Nathaniel Was so calm, clear and confident in his guidance and instructions. He patiently answered my questions and we got it all up and working. I was so pleased with the results. Nathaniel Was a super star after I had been so frustrated with the installation. Thank you

Helped me get the internet connected. I wouldn't have been able to do that by myself hahah

Bruce at TP-Link helped me set up my internet range extender. I was feeling extremely frustrated with yet another tech quagmire to navigate but Bruce's patience and knowledge got me set up and now I'm a satisfied customer. Thanks Bruce.

I had real issues with my wifi extender and Jazlyn at TP-link was amazing. She was patient and extremely knowable. We kept having issues with setting up the extender and she just hung in there and helped resolve the issue. I wish there were more people like her and TP-Link.

Quick response and great service without unecessary wait times.

Extremely helpful

Bruce was the agent that helped me with my router issue. He was superb, patient and thorough. Very impressed with his professional attitude and patience. Would recommend TP Link for their support and credit to Bruce!

Issue resolved in the 1st call. The guidance was clear which easier to resolve the issue within few min.

So firstly I must say when it comes to tech stuff I am a lil slow but this kind sir had the patience the professionalism to handle the situation to a top class level never had any doubts in my head that the issue wasn't going to be fixed from there forth handled it swiftly and in the correct manor and we got the problem solved! Would recommend Mannerisms 5/5 Formalities 5/5 Knowledge 5/5

The whole set up process for our new TpLink modem was proving difficult for me but Kinsey Nong, from TpLink carefully stepped me through the process until we had it working. Despite her accent I was able to hear her clearly (I have hearing loss so this is very important to me), she patiently waited while I sorted things at my end and knew the answer to every difficulty I encountered and resolved them quickly. It was like she was standing by my side guiding me through the set up process. Best of all it was completed successfully.

Hely was very helpful and was pleasant to deal with. Thank you Hely.

Ivan guided me through fixing settings to make my router compatible with my new extender. Much appreciated.

The customer service is 10/10. I dealt with Glenn who was extremely helpful and helped me connect my wifi to two different routers! I really appreciate their help, they gave clear instructions and helped me fix my problem right away!I am extremely satisfied with this customer service!

On 8 May 2026, I rang Tapo technical support for assistance on my indoor camera C200. My cameras didn’t work anymore since my wifi modem has been changed. Kiera Xiao was patient and responsive in walking me through the resetting and pairing of my 3 indoor cameras, step by step. Pleasantly surprised and happy that my issue is finally resolved. Thanks Kiera!

Stellar customer service from Bryant. He didn't mess around and cut straight to the chase, friendly as well, he deserves a raise

Great support from customer service on TP LINK/TAPO line of products.
Not considering time but only satisfaction, the assistance was a good exemple of what we would like to get when there is an issue with hightech products.
Thanks again