TP Link Reviews 7,629

I contacted the online chat service for assistance with setting up a new modem and requested to speak to a consultant. I was quickly connected to Joshua who was able to easily identify my issue and point me in the right direction for a solution. He provided internet links and screenshots along with clear directions to enable me to ascertain my problem and point me in the direction to resolve the issue. I'd have no hesitation in recommending this service. Excellent customer service.

Alexisgrace was very polite, professional and extremely helpful.

Ophelia was extremely helpful in resolving my problem with setting up my BE25 3pack modem. Her knowledge of the product was outstanding

I spoke with Karen Elizabeth who was excellent. Knew exactly what the problem was and guided me through it easily. Very professional and very polite and patient - great service, thank you.

Had a great experience with TP-Link customer service. I called in regarding an issue with my modem, and Freya assisted me throughout the process. She was very patient, explained everything clearly, and guided me step by step through the troubleshooting. Really appreciate her professionalism and support—made the whole situation much less stressful. Thanks again, Freya!

Warranty process is woeful, spent ages with the 'support' team proving that the part was deffective, they finally agreed to RMA then told faulty part is no longer stocked goodbye and good luck.
Won't purchase from them in the future, recomend you dont either. Another 'lasts a year then bin it' company

I have been facing the network issues from past 10 days i have contacted my service provider to resolve the problem but they couldn't help me out so i contacted tplink support team and Hely which is one of a person of customer support team who helped me to resolve this issue. She was very patient and guiding me in every step really appreciated her work.

Thank you so much Coco your really did great job today

good experience with Ivan's Customer service

Patient, was able to give clear communication, and solved the issue.

I had recently purchased a TP LINK AX53 router from a retail store and wanted to expand the coverage. The store told me the Deco mesh would do that job and it was a piece of cake to do. Just down load the app and away you go. Yeah right. Enter Hely from TP Link. This person is amazing. I am just north of 70 and while I would consider myself computer savy I do get hung up on tech stuff and fiding a resolution to a problem. Some information from Hely in lay mans language and the problem was solved super fast. Thank god we have people like this available to contact with the manufacturer because of idiot salespeople that claim to everything and in reality know b all

Jonathan at TP Link was very helpful and very patient and got my units reconfigured. Thank you. Excellent service

Rona Grace was so very helpful with setting up my smart plug, thank you again !😃

Patient support agent. Kept on helping until we got the issue solved.

My internet wasn’t working and Ivan talked me through all the steps in the web chat. He was very straight forward and made sure I done all the correct steps. I owe the man a beer.

Alec went through the procedures via app patiently. Clear, concise instructions got my Deco up and running again

Having failed to set up my tp-link Deco 4 Whole Home Mesh Wi-fi system, it was a relief to be able to call Jean who guided me kindly and patiently to a successful outcome. Great service. Many thanks.
Neil

I was assisted until I got my internet working which was great