track718.us Reviews 1,655

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that items were never received despite tracking information indicating delivery. People also expressed dissatisfaction with the delivery service, citing a lack of transparency regarding the actual courier and unfulfilled deliveries. The product itself was often a source of frustration, with concerns raised about product fulfillment. Furthermore, consumers encountered problems with the website's functionality. A significant number of individuals also reported negative experiences with the payment process, including billing discrepancies and security concerns.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report never... See more

Website

Customers had negative experiences with websites, often describing them as scam sites. Many reviewers... See more

Order

Users describe negative interactions with order processes. Many customers report never receiving items they... See more

Product

People report negative experiences with product purchases, often citing that items are never received despite... See more

Payment

Consumers find payment to be a source of significant dissatisfaction. Many reviewers report that after making... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered what was being advertised on tic tock from supposedly dolls kill store. $80 down the drain when I emailed about it they said that they would compensate me on shipping delay. So they reshipped... See more

Rated 1 out of 5 stars

BEWARE!! SCAM WEBSITE! Scam vendors use this site to send fake tracking details, it will say the item is delivered but nothing shows up. I have a camera system covering all possible entries to... See more

Company replied

Rated 1 out of 5 stars

I ordered clothing from an 'apparent' US company and was directed to 718 for tracking, from China. Supposedly delivered Jan. 4. Never received. What could be an additional scam is a recurring $2.00... See more

Rated 1 out of 5 stars

Do not trust these scammers, I ordered from a company over a month ago, I thought this was sports direct and then it turns out my order is coming from Hong Kong. It states my order has been delivered... See more

Rated 1 out of 5 stars

Bought Bluetooth speaker under the Costco banner but received email confirmation from Hong Kong Chinese company and the tracking app 718 is bogus too. My credit card was compromised after the purchase... See more

Company replied

Rated 1 out of 5 stars

I've been scammed. Advert on Facebook said Costco Wholesale clearance of Nikon cameras. Foolishly believed I was buying a legit camera from US, Immediately saw on bank statement that money had gone to... See more

Rated 1 out of 5 stars

If I ever purchase something in the future and get a reference to track the package via this website (track718.us), I will immediately contact my credit card provider and dispute the charge.... I... See more

Rated 1 out of 5 stars

Same experience as many others have reported. I ordered from upyfinal.shop, got several messages with orderNo and a tracking site named track718.com. The indicators that this is all fake are many. T... See more

Rated 1 out of 5 stars

This a scam website used by China scammers for online scams on Facebook or TikTok. They give fake tracking that AI uses to follow a non-existing tracking number that eventually shows as delivered or... See more

Company replied

Rated 1 out of 5 stars

Hi, i ordered from hdfhtt.com, i received a tracking number for track718.us. The package never arrived, i've read that the account that sent the tracking number kaelynATcsmysupport.com is fake and it... See more

Rated 1 out of 5 stars

Orderd Sorel boots from SA-Sorel website. Exact cloned website of sorel. On payment I could not transact and it directed me to a "secure" payment site which directly took the money. Received a payment... See more

Rated 1 out of 5 stars

Stupidly ordered a product via Tiktok ad from a company called Clvora. Tracking has been taking forever to come from China & ‘stuck’ in my home town for 8 days now. Today my bank alerted me that my de... See more

Rated 1 out of 5 stars

Totally fake website. If your seller uses this site for tracking YOU WILL NOT GET WHAT YOU PAID FOR. Incredible that Trustpilot doesn't see through the blatantly fake 5 star reviews that keep getti... See more

Rated 1 out of 5 stars

The tracking number: KHY2280652297YQ I placed an order from bodylab via an associated seller / store (toskiel.com) that used “GOLJILI” on the credit card statement. Order number: 1324... See more

Rated 1 out of 5 stars

I would have scored 0 but there wasn't that choice ordered item 13th November says delivered 8th December but I never received it I have had to go back to sender through PayPal for refund received ref... See more

Rated 5 out of 5 stars

I discovered Track718 through a YouTube video about online shopping tips, and I’m so glad I did. Before that, I had to check five different courier sites just to know where my stuff was. Now everythin... See more

Rated 1 out of 5 stars

This is absolutely a scam!!! This tracking company has to be working with the other no good companies! Ordered an item Nov. 10th. December 11th received an email from Track718 saying it was deliver... See more

Rated 5 out of 5 stars

I order a lot from Chinese suppliers for my small clothing business, and Track718 has become one of my must-have tools. It tracks everything across different couriers and gives me real-time updates. I... See more

Rated 1 out of 5 stars

I ordered a Ninja Air Fryer on 17/7/25 and was informed by Track718 that it was delivered on 5/8/25. However, I never received my package. I checked with my neighbours and my front porch but no sign o... See more

Rated 1 out of 5 stars

I received shipment tracking from your firm from a vendor, claiming a package was delivered, on a Sunday, by the United States Postal Service, here in the US. This was not the case and based... See more

Rated 1 out of 5 stars

Fake website, these people from companies based in china, I waited for a month and didn't receive any thing. I ordered from patanimi.com And it track through this 718 website. I got promotion from... See more

Rated 1 out of 5 stars

This is definitely a fake tracking site that scammers use to make it look like your parcel is on the way. It gets 'updated' at regular intervals, but the goods never actually arrive at the destinatio... See more

Company replied

Rated 1 out of 5 stars

To oszuści na wielką skale i udają jeszcze uczciwych odpisując z niewiarygodnymi danymi co co wysylki przesylki. Nigdy wiecej nie kupujcie na tym portalu i z nim powiazanych przesylek .Ja juz zglosil... See more

Rated 5 out of 5 stars

I do a lot of online shopping during holiday seasons, and Track718 has never crashed or slowed down even when everyone’s ordering stuff. That reliability is rare. It’s part of my online shopping check... See more

Rated 1 out of 5 stars

ordered in september of 2025, never received order, said they delivered it in november but i have cameras inside and outside my house. checked with the neighbors all said no. my cameras showed n... See more

Rated 1 out of 5 stars

Total scam operating out of China. Appear to be used by several vendors who never deliver the items purchased. How do we stop these scumbags ripping people off?

Rated 1 out of 5 stars

Was sent the tracking information 30 days ago and updates since then, and including yesterday's which said my order was delivered. An elaborate scam. And I note this says "unprompted review" but trus... See more

Rated 1 out of 5 stars

This is a fraudulent tracking site used by scammer online sellers to falsify tracking information. Beware. If you are given this site to track an item, you have most likely been scammed.

Rated 1 out of 5 stars

I understand that your site is only for monitoring purposes, but your responses suggest TRACK718.us is directly involved. Everyone gets the same response: you never shared your logistics service detai... See more

Company replied

Rated 5 out of 5 stars

I once ordered some skincare products from Korea and was worried about the shipping time. With Track718, I could see exactly when it left Seoul, arrived in customs, and got delivered. The accuracy was... See more

Rated 1 out of 5 stars

seems like a scam. ordered items on 6/5, requested updates on 6/22, said to wait 7-15 more days, checked tracking, said delivered on 7/8 but nothing ever came. Obviously a scam. Reporting to my cre... See more

Rated 5 out of 5 stars

Track718 makes package tracking much simpler than many other websites. I like that I can enter a tracking number and quickly see the shipment status without dealing with ads or distractions.

Rated 1 out of 5 stars

all fake 2026-01-09 11:34:24 US,Arrival at transportation partner department, waiting for processing 2026-01-08 09:48:58 US,Transfer again, send to the transportation partner... See more

Rated 1 out of 5 stars

These are absolutescammers DO NOT ORDER FROM THEM AT ALL THEY MAKE YOU WAIT 30DAYS FOR YOUR PACKAGE TO GET TO YOU THEM SEND YOU A MESSAGE TO TELL YOU ITS BEEN DELIVERED AND I HASNT THEN WHEN YOU TEY T... See more

Rated 1 out of 5 stars

100% SCAM 😱 I bought items online ( Facebook ) from two different sellers. After months of excuses they provided a "tracking" number from 718. Funny thing. The tracking numbers were only 55 digits ap... See more

Rated 1 out of 5 stars

I ordered the car jump starter from a company called solsticeos.com, i found at the end that this was the company, however they provided the tracking form Track718 and nothing delivered to me after a... See more

Rated 5 out of 5 stars

I’ve saved so much time since I started using this site. No more guessing which courier is handling my package or searching through old emails. Track718 does all of that for me automatically.

Rated 1 out of 5 stars

Beware don't buy anything or pay money to them. Complete scam so if you see something is too good to be true then don't go ahead. If they give you track 718 or track 678 then immediately report to yo... See more

Rated 1 out of 5 stars

World no 1 fraud site. This guy supports dresses.com website. All this thieves put some videos on TikTok and get orders . I don’t know why TikTok promotes this type of fraudulent activity person. M... See more

Rated 1 out of 5 stars

I was scammed through a fake online store that used Track718 to simulate shipment tracking. On August 13, 2025, I made a purchase through this fraudulent website: 🔗 //w.localharvestmart... See more

Rated 1 out of 5 stars

SCAM BOGUS Tracking email: No seller listed, no destination carrier listed, no delivery address listed. All listed simply as unknown! No notifications between China and Sacramento, CA identified any c... See more

Rated 5 out of 5 stars

I discovered Track718 while tracking a package from South Korea, and I’ve been using it ever since. The site updated faster than my country’s postal service! It’s super easy to use—just paste the trac... See more

Rated 1 out of 5 stars

Scam website that provides fake tracking for scam websites selling nonexistent items. Claimed delivery of a large item Nov. 8. I was home all day. Ring shows no delivery. PayPal won’t back me beca... See more

Rated 1 out of 5 stars

Would give 0 stars but 1 star is required, ordered a figure, registered as delivered, nothing delivered (I have cctv footage of there being no delivery), awful communication, ignore ALL 5 star review... See more

Company replied

Rated 1 out of 5 stars

Horrible experience, it’s being used by scammers to fake a package heading to your address while nothing arrives. Even the site goes down multiple times and domain was up for sale.

Company replied

Rated 1 out of 5 stars

Scam! I order a package from China was sent a bunch of falsified tracking info sent to this fake tracking website never received what I paid for. Don’t buy from anyone that is claiming to ship through... See more

Company replied

Rated 1 out of 5 stars

This is a FAKE website. After a few weeks it states that my package is delivered. But ofcourse I never received anything. The website where I ordered letreillut.com is in Dutch language with pri... See more

Rated 1 out of 5 stars

had a terrible experience with this delivery company. My parcel was marked as delivered, but I never received anything. I checked with my neighbours and even the local post office, but there was... See more

Rated 1 out of 5 stars

As with numerous others here, my bogus purchase from megafan.org had emails ONLY from (name)'at'(veasyservice.com, with bogus tracking info via track718 - items supposedly delivered when in fact NOT.... See more

Rated 1 out of 5 stars

Total scam. If you are expecting a parcel with this firm you're never ever going to receive it. Be warned! Waiting for bank to return money as was duped by fake website. Kicking myself!!

Rated 1 out of 5 stars

The driver stole my parcel they never delivered it i have cctv to prove this,ive repoeted them to the banks fraud team AVOID THIS SERVICE OR LOSE YOUR MONEY AND ITEMS LOTS OF COMPLAINTS AGAINST THIS S... See more

Company replied

Rated 5 out of 5 stars

I once had an issue with a delayed order, and Track718 helped me find out that the package was stuck in customs. Without this tool, I would’ve been completely in the dark. It’s honestly a must-have fo... See more

Rated 1 out of 5 stars

The tracking info from track718.us is completely unreliable. It says my package was delivered, but I never saw it. I’ve seen multiple reports of the same issue—avoid this site and any seller using i... See more

Company replied

Rated 5 out of 5 stars

I once had an order stuck in customs for almost two weeks. My courier’s website said nothing, but Track718 showed me every movement and the reason for the delay. It’s so much more transparent than oth... See more


Company details

  1. #335 of 336 best companies in Software Company
  2. #51 of 51 best companies in Internet Service Provider
  3. #77 of 78 best companies in Software Vendor

Written by the company

Hi there! Thanks for stopping by our Trustpilot page! Before you leave a review, we’d love to share a quick note about who we are. TRACK718 is a **free parcel tracking platform** — we’re not a seller or a courier company. Our job is simply to help you track your packages from over 3,100 carriers worldwide by showing you the latest tracking info directly from their official websites. If anything goes wrong with your delivery — like delays, missing items, or other issues — the best step is to reach out to the seller or the shipping carrier directly. They’re the ones who can help sort things out. Thanks so much for your understanding and support! — The TRACK718 Team


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

TikTok needs to held liable for…

TikTok needs to held liable for sponsorship of fake sellers. I order clothes off a TikTok account. I got this tracking info. But it’s it held in the city I live. Thank God it was a gift card. This is a scam. M*****f*****s.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Stupidly ordered a product via Tiktok ad from a company called Clvora. Tracking has been taking forever to come from China & ‘stuck’ in my home town for 8 days now. Today my bank alerted me that my debit card was compromised & they suspect it was from this transaction. BEWARE!

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Scam this is fake tracking site

Scam this is fake tracking site. I lost 43 dollers buying boots from a company that used this tracking. Said the item arrive twice never did arrive. Company is fake does not exsist

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam site made to look real

It’s a scam site made to look real. You can’t contact them as phone and email are not real. It’s a fraud making you beleive they are real. My item said delivered on Saturday at 7.30am never happened. I ended up up disputing my transaction with the bank had this site as evidence plus ended up getting my money refunded from the fraudulent site that no longer exists from where I bought the item from. I got my money back refunded.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

all fake

all fake

2026-01-09 11:34:24
US,Arrival at transportation partner department, waiting for processing
2026-01-08 09:48:58
US,Transfer again, send to the transportation partner department
2026-01-06 17:47:58
US,Package is being transferred locally
2026-01-04 16:01:42
US,Relased from export customs
2026-01-02 15:52:16
US,Arrived at destination port
2025-12-31 09:21:53
HK,Departed from origin port
2025-12-30 15:56:26
HK,Hand over to airline
2025-12-29 12:07:25
HK,Leaving warehouse, send to the airport
2025-12-28 16:42:01
HK,Arrived at sorting warehouse
2025-12-26 13:17:59
CN,Departed from sorting center
2025-12-25 20:44:51
CN,Shipment inbound in sorting center

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the car jump starter from a…

I ordered the car jump starter from a company called solsticeos.com, i found at the end that this was the company, however they provided the tracking form Track718 and nothing delivered to me after a month waiting whereas they showed on their tracking page its delivered. i think i got scammed.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

I never got my package and when I…

I never got my package and when I notified them the first time they said they would send out another one and I haven't gotten that one either. This is bullshit and they won't refund my money either. I have emailed them so many different times and this time when I emailed them they are not answering. One pissed off person. That was suppose to be a christmas gift.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent tracking site

This is a fraudulent tracking site used by scammer online sellers to falsify tracking information. Beware. If you are given this site to track an item, you have most likely been scammed.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Rip- off

Waited for delivery over a month and today stated that the package or parcel was delivered. NO IT WAS NOT. Scum sucking buttholes. SCAM SCAM SCAM.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping Scam

I ordered clothing from an 'apparent' US company and was directed to 718 for tracking, from China. Supposedly delivered Jan. 4. Never received.
What could be an additional scam is a recurring $2.00 shipping fee that came on my CC account a few days after my order. It's little, I know, but scammers work hundreds or thousands of accounts.

December 5, 2025
Unprompted review

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