JustIngredients Trade Reviews 

268
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Quality, value, independent self service to ordering and to downloading technical specs, with a growing free from ingredients list (already includes fuss). Staff are always accessible by telephone dur... See more

Rated 3 out of 5 stars

It’s a shame your products now have a disclaimer packed in an environment that handles gluten and cereals. We used to use your produce in all of our spice rubs. We are a gluten free food manufacture... See more

Rated 4 out of 5 stars

High quality items, low prices. One item did not come, I emailed them, no response, after a lot of back and forth eventually they ordered a new lot and said it would take two weeks after having alread... See more

Rated 5 out of 5 stars

I have used just ingredients trade for several years and found the prices to be competitive and the quality good. In all that time I have only had one niggle and that was dealt with quickly and effic... See more

Company details

  1. Online Food Ordering Service

About JustIngredients Trade

Information provided by various external sources

Your one stop shop for quality ingredients you can trust. BRC certified, natural, non irradiated, GM free ingredients suitable for vegan, vegetarian and allergen lifestyles.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

268 reviews

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4.3

All reviews

(268)

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Rated 4 out of 5 stars

Great website and great service

Great website and great service.
Range of products is vast, only bugbear was certain quantities of most ingredients were out of stock. However, I accept that I was purchasing just prior to holiday season and that is most likely the reason why.
Fast delivery and packaged well.
Quality exceptional.
I have no hesitation in using Just ingredients again in the future.

December 24, 2019
Unprompted review
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Rated 1 out of 5 stars

Doesn`t look like Cajun seasoning …

Doesn`t look like Cajun seasoning sorry

October 10, 2019
Unprompted review
JustIngredients Trade logo

Reply from JustIngredients Trade

Hi Said,

Thank you for your feedback and I'm really sorry to hear you weren't satisfied with our product on this occasion.

We pride ourselves on supplying quality products and our blends in particular often prove incredibly popular - I can't see that we've received any other contact from you in relation to this ingredient; if you're happy to send some further information over to our customer service team, we can look into this straight away for you - sales@justingredients.co.uk

Kind regards,

The JustIngredients Team

Rated 3 out of 5 stars

Great spices but more and more seem to…

Great spices but more and more seem to be out of stock or special request only

October 8, 2019
Unprompted review
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Reply from JustIngredients Trade

Hi Jamie,

Thank you for your feedback.

I'm really sorry to hear the products you're looking for haven't been readily available online. We're currently reviewing our stock holding and I'm confident we'll have this resolved for you very soon.

Kind regards,

The JustIngredients Team

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Rated 2 out of 5 stars

50% of my order was out of stock

50% of my order was out of stock and I was told that there was a two to three week delay for some items. No response to my email suggesting that as a matter of goodwill they should refund my carriage charge (if they had had the stock my order would have been carriage paid)

October 4, 2019
Unprompted review
JustIngredients Trade logo

Reply from JustIngredients Trade

Hi Theresa,

Thank you for your feedback and I'm really sorry to hear our service wasn't to your satisfaction on this occasion.

We've experienced large increases in order volumes which has depleted our stock levels more quickly than we'd usually expect. We're working on resolving this and are expecting a large delivery towards the end of this week which will help to replenish the majority of low stock products. We don't forsee this being an ongoing issue.

Our customer service team have responded directly to your email.

Kind regards,

The JustIngredients Team

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