Trade Direct Insurance Reviews 

245
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely straightforward online process, noting that obtaining business insurance is remarkably quick and simple. People also appreciate the very affordable rates, clear policy details, and the helpful customer support team ready to assist. Reviewers often mention that policies are easy to manage and update online without wasting time. Some reviewers were not happy with unexpected price increases experienced during the policy renewal process. A few individuals experienced a rather bad overall situation, pointing out that renewal quotes were significantly higher than expected.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting how easy and quick the online system is to... See more

Service

Users describe positive interactions with service, highlighting efficient experiences and professional... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive rates and fair quotes.... See more

Website

Customers consistently note positive experiences with website, describing the online platform as... See more

Subscription

Customers report positive experiences with subscription renewals, highlighting that the process is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Feedback ​Dear Jack, ​I just wanted to send a quick note of thanks for your help with the Public Liability insurance for our company's operatives. ​I’ve just left you a 5-star review via the l... See more

Company replied

Rated 5 out of 5 stars

I needed public liability insurance for my gardening business and Trade Direct made the whole process quick and simple. The online quote was easy to understand, the exclusions were clear, and the pr... See more

Company replied

Rated 5 out of 5 stars

I’ve just taken out public liability insurance for my new mobile automotive locksmith business and I’m very pleased with the cover provided. The policy was easy to arrange, clearly explained, and... See more

Company replied

Rated 5 out of 5 stars

Excellent Insurance company. Easy website to use and good choice of policies available to suit your needs as well as monthly instalments available. Affordable prices too.

Company replied


Company details

  1. Insurance Broker

Written by the company

Our aim is to keep tradespeople covered against the sort of risks that could potentially stop them from trading. For insurance at trade prices - quote and buy your construction and tradesman insurance online now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(245)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices and friendly staff.

Trade Direct always have competitive prices and very good service. They are always friendly and helpful if you have any queries about their quotes.

July 16, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for your 5-star rating. We're thrilled to know you're happy with the service we have provided and we appreciate you taking the time to share your experience.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Well explained and easy to follow and…

Well explained and easy to follow and competitive price

July 15, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for your 5-star review! We are thrilled to hear about your positive experience and greatly appreciate your feedback.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Simple to set up

Simple to set up

July 14, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! It's great to know you found the process of setting up your insurance with us a simple. Please do let us know if we can help with anything else.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Excellent service been with these for…

Excellent service been with these for over 10 years now happy with them.

July 8, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your experience. We are very happy to hear that you had a positive experience with us and would like to thank you for your continued loyalty.

Best wishes,
Trade Direct Insurance

Rated 5 out of 5 stars

Easy to deal with no hard sell

Easy to deal with no hard sell

July 10, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! It's great that you found the team easy to deal with and felt there was no hard sell. We will pass your positive comments on to them.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Great service

Always reliable and competitive.

July 7, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your Public Liability Insurance purchase with us. We are delighted to hear that you are happy with our service - we will pass your comments on to the team.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Easy to renew good communication and a…

Easy to renew good communication and a quick response to any questions

July 5, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your Public Liability Insurance purchase with us. We are very happy to hear you had a positive experience, and will pass your comments on to the team.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

John

It was quick ti fill out .

July 2, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! We're delighted to hear about your positive online experience.

Kind regards,
Trade Direct Insurance

Rated 3 out of 5 stars

Would of liked the option to pay in…

Would of liked the option to pay in full but only monthly available

July 2, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your experience with us. We apologise for the inconvenience. We offer the option to pay in full for all our insurance products. Please contact us at enquiries@tradedirectinsurance.co.uk or 0808 1758 969 so that a member of our team can look into this for you. 

Best wishes,
Trade Direct Insurance

Rated 5 out of 5 stars

Reliable business insurance.

Reminded of renewal date in good time. Easily renewed online.

June 25, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! We're delighted to hear about your positive experience.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Nice and quick service.

Nice and quick service.

June 19, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for your 5-star review! We are thrilled to hear about your positive experience and greatly appreciate your feedback.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Very Quick decision

Very Quick decision. Good options available. Would highly recommend.

June 19, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for your 5-star rating. We're thrilled to know you would recommend us to fellow tradespeople, and we appreciate you taking the time to share your experience.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

All good all good

All good all good

June 12, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! We're delighted to hear about your positive experience.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Very helpful

It was easy and well explained

June 16, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for your wonderful 5-star review! We are thrilled to hear about your positive experience and greatly appreciate your feedback.

Kind regards,
Trade Direct Insurance

Rated 5 out of 5 stars

Public liability insurance

Have been with trade direct now for 3 years they give me comprehensive cover for a great price and very easy to renew

June 16, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your experience. We’re very happy to hear that you had a positive experience with us and would like to say thank you for your continued loyalty.

Best wishes,
Trade Direct Insurance

Rated 5 out of 5 stars

Great and very easy to register for the…

Great and very easy to register for the cover, had a few issues paying but not sure if that was my bank or not

June 15, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for taking the time to review your Public Liability Insurance purchase with us. We are constantly reviewing our products and processes, so we will be sure to pass this feedback on to the relevant teams.

Kind regards,
Gabriella

Rated 5 out of 5 stars

Covered in minutes

So easy and quick without all the crap

June 16, 2025
Trade Direct Insurance logo

Reply from Trade Direct Insurance

Thank you for the 5-star review! We're delighted to hear about your positive experience.

Kind regards,
Trade Direct Insurance

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