We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Tradelink was a pleasure to deal with I ordered a toilet roll holder online it was excellent quality my local tradelink gave me a call on arrival couldn't have been easier. I also purchased a vanity... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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disappointed
I was disappointed that I had to chase up.my own order. They didn't have the items I ordered but contact was not good. They say they were trying to contact me but I had not received any word.
March 13, 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear about your experience and that the communication around your order didn’t meet expectations. It appears there may have been a breakdown in communication, and we understand how frustrating that would be. We appreciate you bringing this to our attention and will review our processes to improve.
Great service and price
March 17, 2026
Reply from Tradelink
Thank you for your kind feedback! We’re pleased to hear you were happy with the service and pricing, and we appreciate your support.
Reply from Tradelink
Thank you for taking the time to share your positive experience—we’re happy to hear our team was friendly and communicative!
Reply from Tradelink
We're glad you found our service friendly and our product to be of high quality. Thank you for the great feedback!
TradeLink Albany
TradeLink Albany. Best service. Efficient, knowledgeable Michelle Thanks
March 17, 2026
Unprompted review
Reply from Tradelink
We're happy to hear that you had such a positive experience. We appreciate you mentioning the efficient and knowledgeable service. Thank you!
Product was good but not for us
Product was good however, not as described received a refund
February 11, 2026
Reply from Tradelink
We appreciate your feedback and are sorry the product wasn't as expected. We're glad you received a refund.
The product I purchased online matched…
The product I purchased online matched the description and was available for collect quickly
February 19, 2026
Reply from Tradelink
We're happy to hear that the product matched the description online and was ready for collection quickly. Thank you for your positive feedback!
Reply from Tradelink
Thank you for your response. We appreciate your feedback
The staff are so friendly and the…
The staff are so friendly and the prices are great!
March 12, 2026
Reply from Tradelink
We're so happy to hear that you found our staff friendly and our prices great! We appreciate you taking the time to leave us feedback.
Simple to find what I needed on…
Simple to find what I needed on website.
Only fault was there was no click & collect that my family member could see. Item was shipped from another store promptly, great service & friendly accounts lady who organised the credit for delivery freight.
March 8, 2026
Reply from Tradelink
We're glad you found what you needed on our website. We appreciate your feedback regarding the click & collect option and are happy the item was shipped promptly. We appreciate the positive comments about our team.
Very Easy
It easy to find product online and pay for it and have it delivered ready for pick up to my local store. When picking it up, my order was found quickly and paperwork checked.
Unfortunately the product didn't fit the job and so I returned it for a full refund. No problem there either.
February 18, 2026
Reply from Tradelink
We're glad you found our online experience and store pickup convenient. We appreciate you mentioning how easy the return process was. Thank you for your feedback!
Reply from Tradelink
We appreciate your kind words! We are so glad that you enjoyed our team's service and had a positive experience.
Efficient & friendly
February 17, 2026
Reply from Tradelink
We're very pleased to hear that your experience with us was efficient and friendly. Providing helpful and welcoming service is very important to us, so it's wonderful to know that this was reflected in your interaction. Thank you for taking the time to share your positive feedback.
Reply from Tradelink
We're glad you had a good experience and appreciate your feedback regarding our fast delivery service. Thank you!
Great service
March 10, 2026
Reply from Tradelink
We're happy to hear that you had a great experience with our customer service.
bought a toilet good price easy pickup…
bought a toilet good price easy pickup no complaints
February 17, 2026
Reply from Tradelink
We're happy to hear that you found a toilet at a good price and had an easy pickup experience. Thank you for your positive feedback!
Reply from Tradelink
Thanks for the 5-star review! We’re pleased to hear our team provided great service. We appreciate you taking the time to share your feedback.
Poor experience
Made an online order to collect from local store. 2 weeks after ordering I had to chase it up, item not in stock. Product sent from another store interstate took another 2 weeks to arrive, 4 weeks in total. My order should have been sent from the interstate store within a day or 2 of me placing the order and I should have been notified of the potential delay. Could only get 2 of the 3 taps that I ordered. Got the 3rd one from store on the other side of the country and it was delivered to me in one week. This other store was cheaper too, wish I had have used them in the first place.
February 6, 2026
Reply from Tradelink
We apologise that your online order wasn't readily available, and you experienced delays. We appreciate your patience and have shared this feedback with our team.
Will definitely use again!
Efficient, effective, timely, polite, helpful customer service.
The delivery went to the wrong house but that was sorted out easily with no dramas, reception was very helpful, and I love the products.
February 12, 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear that our customer service was helpful. We're glad the delivery issue was resolved smoothly and that you love our products.
Beyond awesome
They went above and beyond. When the product I wanted was out of stock they found a great alternative and delivered quickly.
September 12, 2025
Reply from Tradelink
We're happy to hear that we exceeded your expectations! It's great we could find a suitable alternative and deliver it quickly. Thank you for your positive feedback.
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