traderscentralfund.com Reviews 977

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Exceptional customer service. Above average experience for me. From day one to this month receiving my withdrawal to my crypto account. Took 2 days that's 5 days less than their maximal days.... See more

Company replied

Rated 3 out of 5 stars

I will give honest review : in this prop they have both ADVANTAGES & DISADVANTAGES. ======================================== ADVANTAGES - i received till date 3 payouts. DISADVANTAGES - receive... See more

Rated 5 out of 5 stars

Just received my second withdrawal from TC. No issues whatsoever. Their scaling plan is superb compared to other prop firms, and their support staff is flawless. You will always get a response. Go wit... See more

Company replied

Rated 5 out of 5 stars

Swift support system from traders Central I have been a customer for over 3 months. I haven't had the best experience, but overall it's good and recommended. I see improvements on their serv... See more

Company details

  1. Alternative Financial Service

Written by the company

Decentralizing finance for all


Contact info

3.6

Average

TrustScore 3.5 out of 5

977 reviews

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Rated 1 out of 5 stars

Really Poor!

I have to share my experience with this company so far and their support.

I bought a 50k monthly subscription on the 30 of June at the cost of 220 GBP, in order to withdraw the profit split you need to make at least 5% (2.500 USD) I made the first 2 days 800 USD...on the following week I found out all of a sudden that on their website the monthly subscription disappeared.

I went on their support (they offer support on Telegram ) and find out with surprise that they discontinued the 'monthly subscription formula' and which was announced on Twitter & Telegram on the 15th of June.

Also, the last day to withdraw was the 19th of July leading me with only 12 working days to make the 5% which is quite difficult considering they don't allow large shares/high leverage there are restrictions on assets.

Now clearly I don't check their Twitter and Telegram daily IF I knew on the 30th of June from their WEBSITE during the checkout phase that the account will be discontinued I would have never spent 220GBP.

I went on their support to explain the situation and they have been really passive-aggressive also using quite often sarcasm with non-sense answers.

Last but not least I went on my Credit Card website and charge back the transaction, I got my money back by forcing it... however they have now 45 days to claim it back, and the account is blocked so now I can't try the 5% and I am afraid they will try to get this money back.

I went to the support and explain the situation again and told them that I need at least the confirmation that they will not claim back the money or if they will have to... at least to give me the opportunity to reach the 5%!

The support wasn't able to fix the query in 24hrs (despite promising 7 hrs of time frame) and they also say to quote their exactly word : "You literally did the charge back. The money is back to your bank, and you want us to re-enabled the account to trade for free? Even after using our account?"

That wasn't clearly my whole point! And as you can see and read between the lines, again sarcasm and passive-aggressive replies..

I never went to step over the line with my communication (a part of a tiny Wd.F) and they also after that communication banned me from their community chat which is quite weird???!!!

they are beginners and website is really poor as they support.

* One last update: unfortunately after 45 days they decided to take back my money again, so not only I did not have any chance to reach the 5% (because of my chargeback) but I still lost the money despite this account is still above 900!

I wrote to any of their support and wait for an answer, I will let you know.

** U post your reply here as if you're pretending to help me put I don't receive any answer for my issue since 2 months!

August 23, 2022
Unprompted review
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Reply from traderscentralfund.com

Hello Alberto,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us.
I have used the find reviewer button to request more details about your case so I can follow up.

Best Regards,

Rated 5 out of 5 stars

Very good Company

I registered 3 months ago with Trader Central Fund, their platform is more and more fluid and they got really attractive price.
I passed the challenge, and I just received my first withdrawal today from Prime Bridge.
Very good Company

August 23, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Waly,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

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Rated 4 out of 5 stars

explain videos

It is important have conections to diferent videos when explain all the diferents programs and benefits of traders central

August 18, 2022
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Reply from traderscentralfund.com

Hi Alevalalv,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

I think good good

August 18, 2022
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Reply from traderscentralfund.com

Hi,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

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Rated 5 out of 5 stars

Thank you to give chance to trade…

Thank you to give chance to trade bigger amount. Its easy to open account and waiting just few hours to receive mt5 details. I wish to continue working on good way! Regards

August 17, 2022
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Reply from traderscentralfund.com

Hi Angel,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

I just got my withdrawal from prime…

I just got my withdrawal from prime bridge in less than 48hrs...... it's all uphill from here

August 16, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

It's a 3rd payment that I got from…

It's a 3rd payment that I got from traders central, so far so good I never had a problem with them looking forward to work with them in the future

August 16, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Malwande,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

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Rated 4 out of 5 stars

Good

Good. About 2 days!

August 16, 2022
Unprompted review
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Reply from traderscentralfund.com

Hi Long,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 1 out of 5 stars

I didn't receive my credentials by…

I didn't receive my credentials by email , I've got it in My profile , So please Send email to customers immediately after they buy 🙏🏾

August 13, 2022
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Reply from traderscentralfund.com

Hello Ibrahim,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us. We send out an email notifying traders when their account has been created. Your trading account details are uploaded to your portal and not sent by email for security purposes. Sometimes it can land in your spam folder if you've blocked some emails from senders that relate to Finance or companies dealing with Finance.

Best Regards,

Rated 1 out of 5 stars

not user friendly i paid and i dont…

not user friendly i paid and i dont even see whats next

August 13, 2022
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Reply from traderscentralfund.com

Hello Tieho,

I am so sorry about your experience. At Traders Central, customer satisfaction is a priority to us. We send out an email notifying traders when they make payments or their account has been created. Your trading account details are uploaded to your portal and not sent by email for security purposes. Sometimes an email from us can land in your spam folder if you've blocked some emails from senders that relate to Finance or companies dealing with Finance.

Best Regards,

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Rated 5 out of 5 stars

I'm very satisfied

I'm very satisfied, hope you guys grow more and more

August 13, 2022
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Reply from traderscentralfund.com

Hi,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

Rated 5 out of 5 stars

great brocker

August 11, 2022
traderscentralfund.com logo

Reply from traderscentralfund.com

Hi Jeycruz,

Thank you so much for your kind review! We are happy to serve you as a customer.

Best Regards,

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