Traders Connect Reviews 352

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and efficiency in resolving issues. Many people appreciate the quick response times and the ease of getting assistance from knowledgeable human agents. The user experience is frequently described as straightforward, with an intuitive interface and easy setup, making the platform accessible even for beginners. However, some customers reported dissatisfaction with the service, citing instances where they received incorrect information from support staff or experienced delays in receiving refunds. A few other people also felt that the service was unreliable at times, particularly regarding trade copying functionality, and some were unhappy with the company's decision to drop MT4/5 support with short notice.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the clean, intuitive UI and... See more

Service

Consumers find service to be ambiguous, with some praising it as reliable, fast, and offering excellent... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the support team for their quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

iv been using their service for good few months now and its nothing short of brilliant. Its hassle free, great UI, great customer service (they ping you back by name, which is sweet) Most important... See more

Rated 5 out of 5 stars

I was using Traders Connect for months until MT4 and MT5 was removed, and had to try and find an alternative. Which i did, but the UI etc are terrible on the others (in my opinion). It's super... See more

Rated 5 out of 5 stars

The customer service team is awesome. If I have any issues, I always feel confident in reaching out. Though, most times the information is already available on YouTube or the rest, but I'm the typ... See more

Rated 5 out of 5 stars

Excellent company and excellent product. The copier works exactly as it should, with an array of settings to customise to your exact needs. For a copy trading beginner, the videos are brilliant, clear... See more


Company details

  1. Software Company

Written by the company

Traders Connect is the leading Trade Copier on the market. Built on the latest cloud technology, our platform is designed for speed and scale, allowing us to grow, all while maintaining near instant execution speeds. We're constantly adding new features, and we welcome all users to provide feedback via Live Chat or our Feature Request option. We are here for you, the user, we're building our platform to serve you and your trading. On average our platform executes trades in under 40ms , this includes broker communication, something unheard of in this industry. Being built on the latest cloud technology makes us fast, reliable, and ready to handle any load. Our team can easily scale our platform to meet demand. If you ever need support, our team are available day and night via live chat or Telegram, open from 07:00 to 22:00 (GMT) we are always happy to help. Head on over and give us a try, we're sure you'll be pleased!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

352 reviews

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Replied to 85% of negative reviews

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Rated 5 out of 5 stars

I was struggling to connect my account…

I was struggling to connect my account on a Tuesday night. My broker was showing, but my server was not on my new account (I have had previous accounts on the site). I went to customer service, voiced my issue and within about 5 minutes, BEN solved my problem and added the server from my broker. I genuinely didn't even consider it to be an option that would be provided. I thought I was going to be told I must wait 1 week or something. Honestly, such great service at 10:26 PM on a Tuesday. Thanks Ben.

March 25, 2025
Unprompted review
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Rated 5 out of 5 stars

You need this now

This is a must use tool if you are trying to leverage yourself up to a successful trader. Great customer service, quick to respond to errors and they always seek new and innovative ways to improve the platform. Do not miss out on this opportunity to scale your prop firm accounts.

February 27, 2025
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Rated 5 out of 5 stars

Great trading solutions

Great solutions related to trading multiple platforms, risk and trade management. Fast and effective customer service. Very agile and adaptable to market requirements and implementation.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Long run

5/5 Customer Service
5/5 Quality and Uptime
Since i started using Tradersconnect i haven't missed a single trade yet. It runs so smooth, that i sometimes even forget that it's a software copying the trades. It happens so automatically and problem-free. Considering how little i pay for this tool, it's impressive how much value it actually provides - also taking the customer service available through their live chat into consideration.

It's obvious that Tradersconnect is in this for the long run.

March 12, 2025
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Rated 5 out of 5 stars

Best trading copier software out there! 10/10

Best trading copier software out there! So easy to use, interactive Dashboard for equity management, auto mapping for symbols and easy to copy exact Risk, SL and TP across all accounts. I use Mt5, but they allow cross-platform copying aswell like from C-trader to Trade locker and vice versa!!!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are amazing!

These guys are amazing!
When I first heard about their support, I didn’t really believe it. But every question I’ve asked has always received a complete answer and solution.
I dream of only one thing – that all services have such excellent customer support.
Copier tool is working perfectly!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best support team ever

Best support team ever, the software works smoothly (some minor glitches but nothing impacting real trades execution)... will continue to use it because I know they're developing many new interesting features! :)

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

I've used a few cloud based trade…

I've used a few cloud based trade copiers before but Traders Connect is simply the best tool available.
Never had any problems for two years I've been using it.
Ideal for prop firm traders - Equity Protection tool is the best protection against daily drawdown rule!
Great customer service on top of that.
Highly recommend.

March 4, 2025
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Rated 5 out of 5 stars

Top Notch Service

Amazing customer service, prompt response, going above and beyond to assist me whenever I have an issue or query. A special kudos to Griff-Ellis and Liam for sorting my issues asap. Definitely the best copytrading platform to use! Keep it up guys!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, and great support

First of all - the TradersConnect platform is really easy to use, head and shoulders above anything else out there.

I had an issue where one of my Slave accounts was having trades opened with the incorrect lot size. I reached out their support team, who came back with the exact setting I had to fix straight away.

February 27, 2025
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Rated 5 out of 5 stars

Great customer service with any…

Great customer service with any problems that you have, always get back to you very quickly with solutions. Overall platform experience is very easy to use.
Would recommend this to anyone

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

All features work well in Traders…

All features work well in Traders Connect.
Support is instant (as long as its during working hours)
Support is very clear
All features are easy to use
Accounts easy to setup
Affordable
Support is looking into giving a refund after i forgot to cancel and have not used their service for that payment.
Edit: support gave me that refund from earlier with no questions. And i still use tradersconnect now, and it is my goto cloud based copier

February 6, 2025
Unprompted review

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