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Rated 5 out of 5 stars

first off the bot didn't work but that was my fault because i was new at this, i got some help from santa's helpers and everything up and running together. really great customer service when someth... See more

Company replied

Rated 1 out of 5 stars

Hi All, Same as other platform. I found that when you re in demo period first 7days they will show you like $20 revenue some days etc. Once you paid then all the revenues goes to their pocket. Total... See more

Company replied

Rated 5 out of 5 stars

I've been using this service for 1 month only, all in all the experience is great. I'm a newbie in auto trading, but the usage seems uncomplicated. What I can point out is a real human approach of cus... See more

Company replied

Rated 5 out of 5 stars

Competitive prices, good service, great support and user friendly interface. One of the most reliable trading bot service. If you want to trade on daily level you should consider to use them. Of cours... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Trade Santa is a cloud software platform that automates crypto trading strategies. Cryptocurrency trading bots are available for Binance, Bittrex, Bitfinex and Hitbtc.


Contact info

You should know

4.2

Great

TrustScore 4 out of 5

53 reviews

5-star
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Rated 4 out of 5 stars

Reliable service

Despite of the slightly childish interface the bots are working quite well on TradeSanta - in fact probably one of the best automated trading services available online. In practical terms I am running several grid bots since October with different settings including triggered ones and the reliability is outstanding (I have tried other companies as well with less convincing results).

Only giving 4 stars since there were a few glitches on their web page (not affecting the bots) and also due the the account top up process which seems to be partially manual.

December 2, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for your feedback — we appreciate it!
We also make sure to pass on your review to our devs to encourage them to strive for more.

Rated 4 out of 5 stars

Bot didn't work and no customer support

First of all I was scammed by someone who was claiming he is from Santa Helper after I wrote to the forum that I am unable to create any bot. He navigated me to some walletconnect to be able to reset my account and get the issue solved. I sent my funds to trustwallet and connect it with walletconnect, then they stole my money.
I have written to a customer service again after I have understood I was blinded by Trade Santa that everything was working well with them to ask why I can't create any bot on my account after I have sent them a payment. They still referred for two factor authentication to enter any codes into the app but it didn't work at all and at the end they did not answered any of my message.
I have lost my money by contacting them on the forum and they took a payment and they won't resolve issue on my account.
If I never contacted them or made a payment to them I could be 500 Euro better off.
Bot can work well, but I couldn't get it to work. I never found what was wrong with bot.

November 27, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! We are sorry that you've been approached by a scammer. And according to your recent reviews — several times. Please note that we always warn our users about the increased number of fraud cases in our welcome and pinned message, saying that we NEVER contact users first. You can check the private chat with the official TradeSanta Helper and see that there wasn't any scamming activity. Unfortunately, scammers use the nicknames of our official support members, replacing some symbols so that they were identical to the real ones. We cannot track them since they use second accounts to sit in the chat quietly looking for the newbies to scam. The only thing we can do is warning and paying attention to the scamming activity outside the official chat.

Rated 1 out of 5 stars

Bots bugged, fake referral program

The bots are bugged. They cant compute Bollinger bands & simple indicators like that. Also, they do not send you the referral withdraw if you bring people. I requested it on JULY and still got nothing. Asked to customer support they told me that the withdraw would be distributed in the week that just ended. Obviously didn't happen and they stopped answering. Definitely do not recommend them, bad tech, bad customer support, fake referral program.

Edit: they finally sent me the referral money, with months delay. On their website they said that they were giving it in BTC but instead they gave it to me in USDT. If they sent me the BTC respecting the deadlines as stated on their website, I'd have doubled that money by now. Still not satisfied, still had a lots of problems with long bots triggered by Bollinger bands buying at high prices, still a bad customer support and overall not a trustworthy company, they do not respect what they write on their website.

October 26, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for sharing your feedback with us. However, we would need more details to investigate your case further. Please send us a note at team@tradesanta.com, and we will get back to you shortly.
Look forward to solving the issue.

UPD: Hi Jacopo! Thank you for the update. You are absolutely right. We should have arranged the withdrawal earlier — this is inappropriate. Thank you again for bringing this to our attention, and we sincerely appreciate your patience with us. We're sure your next experience will be up to the high standard that you've come to expect from TradeSanta.

Rated 5 out of 5 stars

Actually a great product

This was my first time when I decided to use trading bots. Never actually used ones and was surprised how tradesanta is user friendly to newcomers. Made some decent cash already, gonna recommend it to some of my friends too

September 29, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Renat! Thank you for you taking the time to leave us such a fantastic review!

Rated 5 out of 5 stars

Have been using the service for a while…

Have been using the service for a while now, very thankful for the support! took a while to figure out the right settings for me, I suggest new traders to engage more with the community

June 1, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for taking the time to share your feedback with us. Happy trading!

Rated 5 out of 5 stars

Easy to use

Easy to use, attractive to look at! Overall I’d recommend this service for people wanting a time-efficient way to trade and manage their crypto portfolio.

May 31, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Denis! Thanks for leaving a 5-star rating. It's truly appreciated!

Rated 5 out of 5 stars

I have enjoyed TradeSanta and found it…

I have enjoyed TradeSanta and found it pretty clear for a newbie. 5 stars for the affordable prices, easy interface, and responsive support.

May 31, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence!

Rated 5 out of 5 stars

The TradeSanta experience is just…

The TradeSanta experience is just amazing. Great instructions to help you on your way and s great community. The website is beautifully designed with full functionality. The app, on the other hand, is nice, but it’s not as fully featured. Anyway, I am going to give it 5 stars!

May 31, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Ilya! Thank you for you taking the time to leave us such a fantastic review!

Rated 5 out of 5 stars

Good trading service

I’ve tried a couple of bots lately. They all work fine at different times, but in terms of reliability, I’ll go for TradeSanta.

May 28, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Gleb! What a wonderful surprise! Your words of encouragement make us feel proud of what we do.

Rated 5 out of 5 stars

Absolutely perfect app!

Absolutely perfect app!
Operational support, good sort.
I advise!

May 28, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for taking the time to rate us and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. Happy trading!

Rated 5 out of 5 stars

TradeSanta has been excellent

TradeSanta has been excellent. It's easy to use, low-priced, and nicely designed! The strategies they offer and the ease of use have helped me make money. Extremely satisfied with the bot results so far.

May 26, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Nikita! Thanks so much for giving us your take on how we are doing. Happy trading!

Rated 1 out of 5 stars

Complete scam

Complete scam, they take your Crypto and say there is a fault. I made dozens of profitable trades only to find my account balance going down. I am disappointed that Binance would allow scammers to rip off their customers.

May 26, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi Sean! We're really sorry you were disappointed! Can you provide some more details at team@tradesanta.com so we can look into this? Thanks!
We also highly recommend checking out all the detailed info in our documentation section on our website first:
How it works: https://tradesanta.com/en/how-it-works
Old DCA bot documentation: https://tradesanta.com/en/documentation-new
Grid bot tutorial: https://tradesanta.com/en/grid-bot-tutorial
F.A.Q. section: https://tradesanta.com/en/faq
Video tutorials: https://tradesanta.com/en/video-tutorials

Rated 1 out of 5 stars

Trade Santa Support staff scammed me

Trade Santa Support staff scammed me. They Identify you, they block you on the official Telegram chat. Then the official "santa helper"will send you pic of the system and the error, they will tell you that your account has a error bug inflation, and you can loose all of your fund. Obviously you panic and follow the instructions.
Long story short, I wanted to trust them as they are official support, but first moved most of my funds to cold storage. I still lost money! they want you to download trust wallet and send you a link to where you can past you seed phrase. Obviously I made that mistake to do this. Since Trade Santa scammed me, I have email them, They do not respond at all, They blocked me an all of the official group chats on telegram. All of this and I paid a subscription fee.

Trade Santa is clearly a very well oiled criminal operation.

BE VERY CAREFUL. TRADE SANTA RUN BY SCAMMERS.

May 23, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! We are sorry that you've been approached by a scammer.
Please note that we always warn our users about the increased number of fraud cases in our welcome and pinned message, saying that we NEVER contact users first.
You can check the private chat with the official TradeSanta Helper and see that there wasn't any scamming activity.
Unfortunately, scammers use the nicknames of our official support members, replacing some symbols so that they were identical to the real ones.
We cannot track them since they use second accounts to sit in the chat quietly looking for the newbies to scam.
The only thing we can do is warning and paying attention to the scamming activity outside the official chat.
Regarding the ban in the chat - most likely, it was due to aggressive and insulting behavior.

Rated 2 out of 5 stars

Fake promises

I tried this platform because a friend with a paid subscription suggested it as very beginner friendly. There are 3 trial days and then you should have a basic version for free. This was also confirmed by a message I received from the telegram bot who notifies about buy/sell orders saying something like "now you have to buy a subscription or continue with a limited account" this didn't happen, the 2 bots I had just shut down and the reply by telegram support was "that message is fake, you have to buy a subscription". 3 days are not enough to figure out the capabilities of the site that seems to have a few bugs but still appears to give results overall but I think it's not correct to promise things that are then denied with strange explanations.

March 19, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. At the moment, you can test a 3-day FREE trial of the Basic package, then only paid options available. If you have a moment, please contact us via email at team@tradesanta.com

Rated 3 out of 5 stars

the plataform always have bugs and i…

the plataform always have bugs and i can't create any new bot for two days i already contacted the support but no one have answered yet 😤

February 28, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! We are sad to hear things did not go as expected. The bots are working fine now, it was just a temporary problem. 👍

Rated 5 out of 5 stars

Superb!!!!

Superb!!!!, I linked my exchange through Api keys to Tradesanta, I hired the service of Coinwink in order to set Btc's prices alert with sms to my phone and thanks to those combined services, I was able to gain 880$ in 28 days using volume of 300$ and only 3 trades against my strategy, Tradesanta forever!!!!

January 16, 2021
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for taking the time to rate us and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. Happy trading!

Rated 2 out of 5 stars

Den of Scammers

I subscribed and after 2 weeks i was not able to achieve anything before i opted out. You need to be well experienced to use the platform. but the real problem is the telegram chat group they are using where there are so many scammers that bears the same 'Admin' name that will reach out to you immediately you ask a question in the group. You need to be extra careful to deal with them.

December 18, 2020
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi!
Unfortunately, we can't do anything about scammers. Maximum it's possible to ban from the chat which obviously won't help much. The main weapon vs scammers is awareness and caution that's why we notify every newcomer and have info in the pinned message.
Please note:
- Admins never contact you first.
- Scammers can't make the same username, it's unique but they can make very similar, so pay attention. Best way is to compare with usernames mentioned in the pinned message. Click on them and choose to send message. If you get the same chat – you are safe, if not – you were contacted by the scammer.
If you have any questions or concerns, please get in touch with us at team@tradesanta.com

Rated 4 out of 5 stars

Complicated use

The platform looks well made but way too complicated for use for most of the people. There are more user-friendly platforms like bitero.io

December 10, 2020
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! Thank you for your review! TradeSanta has a user-friendly interface, and if you have any questions, please contact our support, or visit our website/Youtube channel for useful details and tips.

Rated 5 out of 5 stars

Consistent profit maker

Great, keep it up with the updates. I have most of the current trade bots, and TradeSanta has been the most consistent profit maker. To date, there are all the essential features. For me, it works better from a browser, but it offers an app as well.

December 3, 2020
Unprompted review
TradeSanta logo

Reply from TradeSanta

Hi! We are thankful for your time and your willingness to write a review to let us know how we are doing.

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