Tradewinds Imports Reviews 

3
TrustScore 3 out of 5

3.1

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Company details

  1. Home & Garden

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Over 1000 beautiful bathroom vanities in a variety of styles including farmhouse and modern vanities. Save up to 60% with Free shipping on all orders


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3.1

Average

TrustScore 3 out of 5

3 reviews

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3.1

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(3)

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Rated 1 out of 5 stars

Wish I could remove and return :(.

I purchased the 72” Woodland vanity in natural vanity for an expensive bathroom remodel. The vanity is well built, solid, and very beautiful. Marble top is good quality. However, despite the online listing stating that there were “7 layers of stain and sealant that hand applied“, it does not seem like ours was sealed with anything. We have lived in our house for 3 weeks and already the front of the vanity is permanently stained with watermarks everywhere. It looks horrible. A complete waste of money. The manufacturer was kind enough to refund me $200 to pay for a contractor to add a polyurethane, but now the damage is done. How on earth is this being sold for bathroom usage?? Additionally, the entire process ordering from this company and the strict rules with opening the package to inspect before the delivery driver left was crazy and stressful. I also had placed some phone calls into customer service during order process which were never returned. I would not order this vanity again, nor purchase from this supplier again. Very disappointed.

December 18, 2019
Unprompted review
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Rated 1 out of 5 stars

Vanity arrived with the wrong top

Vanity arrived with the wrong top, customer service was great and sent out the correct top that day. When arrived the driver refused to drive up our driveway to deliver to door. I had to help lift into my car.
After installation we realized there were screws missing in one of the drawers which resulted with the drawer disconnecting from rails.
Customer service sent out screws for me to install.
Not sure If I would order again due to the delivery company, but I do have a long winding driveway, but the first driver had no issues.

November 13, 2019
Unprompted review
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Reply from Tradewinds Imports

Hi Deborah -
I am sorry you had a bad experience with the delivery company, Saia Freight :(

Unfortunately, they are not affiliated with us, beyond the fact that we hired them from the available freight companies at the time to complete this delivery. We have expressed our concerns to the freight company, and we may not be using them in the future. We usually don't have an issue with them, but this is one of those glaring examples of a bad delivery.

If you otherwise had a good experience with us, Trade Winds Imports, and like you say you had a great customer service experience, please consider leaving us a better review and give the 1-star review to the shipping company, who didn't even try to show good customer service on this particular order. We worked hard to make this order right by you, and we're sad that ultimately our grade here was due to the lack of professionalism displayed by the shipping company we hired for final delivery.

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