Got a reasonable price for my phone. Process was straight money. Money was in my account the day after I agreed a price.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a reasonable price on a couple of phones so decided to go with Trade Your Phone. I received the pack to send the phones in and followed the instructions. Package showed in Royal Mail as successf... See more
Despite checking before sending phone, was offered £40 less than original quote. Brand new S25 unboxed but never used. Immaculate condition. I doubled checked with their web chat bot whether it would... See more
Not overly impressed with TradeYourPhone. Assessed at £78 initially but once received in the office it apparently had several scratches on the screen despite me putting the screen protection on 5 minu... See more
Company details
Written by the company
We are a UK based mobile phone recycling company. We cater for one off and for regular recyclers. In a world of tech it is essential we recycle our old, new, broken, unwanted tech to keep the world a healthier place. We recycle most brands, Apple iPhone, Samsung, Google, Huawei & many more.
Contact info
UNIT 7A FIVE RISE SHOPPING CENTRE, MAIN STREET, BD16 1GL, Bingley, United Kingdom
- 03316304158
- info@tradeyourphone.co.uk
- tradeyourphone.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offered money for my phone and when…
Offered money for my phone and when they recieved it told me that they wouldn't give me anything and it would cost me an admin fee to get the phone back!
May 19, 2026
Unprompted review
Advertisement
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Sorted in 2 minutes! My autistic daughter is now happy again! 🥰
May 19, 2026
Unprompted review
Offered a lower price for the device…
Offered a lower price for the device than quoted despite it being unused and in the original sealed box.
May 18, 2026
Unprompted review
Prompt processing and payment
Prompt processing and payment. But significantly reduced price. Phone was damaged but I believe that I should have got a bit more price.
May 15, 2026
Unprompted review
Advertisement
Very good service always sort me out
May 7, 2026
Unprompted review
Fantastic service
May 7, 2026
Unprompted review
Advertisement
Excellent service and attention
May 6, 2026
Unprompted review
They had my device for 11 days without…
They had my device for 11 days without payment. This was a brand-new device sealed box. I called for updates because no one would reply to my emails, I was told same-day payment every day I called.
April 25, 2026
Unprompted review
Advertisement
Unfair drops in value
Offer a good price then knock down to well below market value. If you decide to reject the new charge its cost £10 to return your device. I would never use them again
April 30, 2026
Unprompted review
Fixed my issue in 1 minute
Fixed my issue in 1 minute. Friendly and so helpful!
April 30, 2026
Unprompted review
Advertisement
Absolute shysters
Absolute shysters, they managed to find damage that didn’t exist and reduce what they offered me for the phone. That seems to be their business model, give you what looks like a decent quote then renege on that quote once they have your phone in their hands!
April 29, 2026
Unprompted review
I sent two mobiles in one return bag…
I sent two mobiles in one return bag but initially only one mobile was mobile was inspected and priced as per my request on the system. I called customer support and explained the scenario and they duly corrected the sale process and paid out for both according. So well done TYP. Hope to use you again soon.
April 29, 2026
Unprompted review
Liers
£258 offer knocked down to 140
Lieing about the damage to it, i have video and picturs to prove this.
Takes forever for them to reoffer price.
Send them emails and never get a reply
April 28, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.