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TradeYourPhone Reviews 

1,350
•
TrustScore 4 out of 5

3.8

Cell Phone Recycling and Unlocking Service
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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally helpful and friendly staff for delivering fast, efficient assistance and resolving various technical problems smoothly. People consistently note that the team provides reliable guidance, ensures excellent customer support, and creates a welcoming environment throughout every transaction. However, some customers also noted that initial price quotes are frequently reduced once devices arrive at the office for inspection. Reviewers mentioned unexpected deductions attributed to minor screen scratches or weak batteries, which resulted in frustrating final valuations and rejected offers. A few people additionally reported poor communication and additional fees required to get their items returned if they declined the revised price.

What people talk about most

Service

Users describe positive interactions with service, highlighting the quick turnaround, professional approach,... See more

Price

People report ambiguous experiences with price, as reviewers often mention being initially offered attractive... See more

Product

Customers had mixed experiences with product evaluations, as many reviewers were initially pleased with fair... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when assisting with phone... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are heavily divided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got a reasonable price for my phone. Process was straight money. Money was in my account the day after I agreed a price.

Rated 3 out of 5 stars

Got a reasonable price on a couple of phones so decided to go with Trade Your Phone. I received the pack to send the phones in and followed the instructions. Package showed in Royal Mail as successf... See more

Rated 3 out of 5 stars

Despite checking before sending phone, was offered £40 less than original quote. Brand new S25 unboxed but never used. Immaculate condition. I doubled checked with their web chat bot whether it would... See more

Rated 3 out of 5 stars

Not overly impressed with TradeYourPhone. Assessed at £78 initially but once received in the office it apparently had several scratches on the screen despite me putting the screen protection on 5 minu... See more

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. also in
  3. Cell Phone Accessory Store
  4. Mobile Phone Repair Shop

Written by the company

We are a UK based mobile phone recycling company. We cater for one off and for regular recyclers. In a world of tech it is essential we recycle our old, new, broken, unwanted tech to keep the world a healthier place. We recycle most brands, Apple iPhone, Samsung, Google, Huawei & many more.

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,350)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Sent this Company two phones that I…

Sent this Company two phones that I considered to be in good order, they were protected all there working lives with me. Sent them off in good faith only to be told that both phones had faults they then decided to drop the initial payment stated. This to me stinks, they are trying to cover their postage by dropping the original price quoted. I suggest looking else ware for doing business.

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Not happy

Not happy! Was initially offered £118 for my phone and when it was "inspected" it apparently had screen burn (absolute rubbish) and scratches beyond repair! There was 1 small scratch on the screen I can assure you!
They offered me £25 for it... And then when I refused, offered me a final £40so basically £78 less than they quoted... They wanted £10 to return the phone back to me. NEVER AGAIN!!

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

perfect service

perfect service! Helpful and managed to sort me out exactly what I wanted! Would definitely recommend

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Put my phone in that was in excellent…

Put my phone in that was in excellent condition (no scratches anywhere and never been dropped) and they downgraded due to a low speaker.my recommendation to the company is to produce a report to prove because it feels like they can just provide no detail and already have your phone so puts you in a difficult situation.

July 11, 2026
Unprompted review
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Rated 3 out of 5 stars

They will find fault

Despite checking before sending phone, was offered £40 less than original quote. Brand new S25 unboxed but never used. Immaculate condition. I doubled checked with their web chat bot whether it would still qualify as new and was told yes. So was disappointed to receive a £40 lower offer for it being unboxed. Would I use again? Would look around more first

June 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Sold my Samsung z fold 6

Sold my Samsung z fold 6, was in great condition and as many people say, a few small issues made my payment basic worth only half, don’t send you phone to these or your gonna lose a lot of money

July 5, 2026
Unprompted review

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