Terrible experience! I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait anot... See more
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The bike I ordered turned up 2 weeks late with the incorrect wheels. For some reason the wheels specified on the bike were replaced with a set £1500 cheaper. Sent over 20 emails and messages non of wh... See more
They are (always just a bit) cheaper than serious online traders BUT for that, you will have the feeling of "no service" (e.g. no tax refund), an a delivery time for over 1 week (from spain) e.g. to... See more
Unreliable delivery. Tradeinn tell you a time, then it all changes and gets further delayed. You just cant rely on Tradeinn.
cancelled the item after saying it was…
cancelled the item after saying it was going to be delivered. Refusing to give refund via paypal
December 29, 2023
Unprompted review
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Undelivered order.
My parcel was returned in error by the courier from the drop off point, I sent the email from the courier to Tradinn to prove it was returned to them. Tradinn keep telling me they are looking into it and will refund when it is located. That was 3 months ago. I email them every week, I don't know what I can do to get a refund.
December 1, 2023
Unprompted review
Not a legit company
I received a coat with a delay of over 2 weeks, no apology or explanation or any form of communication whatsoever. Then it arrived completely filthy and dirty, did not look new at all. Tradeinn returns are pricey (12 pounds from the UK). I reached out to them with multiple pictures proving the shocking state the coat was sent to me. Their response after 4 days: "Send pictures of the packaging and a complaint letter to the shipping company. If you can't provide both within the next 48 hours this case will be closed."
Again, it took them 4 days to respond to my case. That's 96 hours. It appears they are unwilling to help and there was no form of apology whatsoever.
I'll have to try with PayPal to get my money back.
Stay away. Don't waste your money on this nonsense.
December 13, 2023
Unprompted review
Waste of time ..and money
Took ages to arrive - then turned out to be wrong size and possibly not even brand new - based on the marks on the soles of the shoes.
Would never order from these people again.
December 9, 2023
Unprompted review
They don't care about your problems
They don't care about your problems, don't shop from here
November 5, 2023
Unprompted review
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This is SCAM
This is SCAM
No customer service,
The "Free return" - is free for them but very expensive for you (forget about it)
AVOID!!
August 14, 2023
Unprompted review
No refund!
I returned my order early July, and I still haven’t received my money back! I have been trying to contact them, but their customer service is appalling. I do not recommend and will not be using them again.
September 4, 2023
Unprompted review
Bad service, long delivery time, no tax refund
They are (always just a bit) cheaper than serious online traders BUT for that, you will have the feeling of "no service" (e.g. no tax refund), an a delivery time for over 1 week (from spain) e.g. to switzerland (and they don´t manage the customs but let it do the postal services/the customers wich have to pay customs afterwards!!, see "service" above)
Better choose the big river and others!
Not worth the anger!
August 15, 2023
Unprompted review
This is the most scamming company…
This is the most scamming company ever!! Dont ever order anything from them. Its a scam and you will not get your money back if you have to return a product.
May 1, 2023
Unprompted review
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Wrong product received and they refused to pay for the return
They did not send the ordered product but something else and when I wanted to return they refused to pay the return freight. Fraudulent behavior. Be careful with the company.
September 3, 2022
Unprompted review
LOUSY SERVICE
I order on the 23 June and was told I would recieve on the 28-29 June.
This message I got today :
Dear Finn,
Thank you for contacting us.
We regret the inconvenience caused
Your parcel is on its way to your country it will take 5-8 working days. Please wait for the tracking to update
ORDER : 07080022692361
If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.
Kind regards,
Tradeinn Team – Customer service
June 29, 2022
Unprompted review
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