Trafalgartickets Reviews 

I am not impressed with this company. I booked tickets with them and I never received a confirmation. I assumed the booking didn't go through and moved on with life. Then 2 days before the show, they finally send me a confirmation (I'd made the booking months before). I tried to rebook, but I couldn't. They claim they sent me the email but I didn't open it -- I didn't open it because I didn't receive it. It's nowhere in my inbox. No refunds they said, sorry.

So please know that, if you book with them, you may never receive your tickets. Or you may just receive them the day before your show. Be on top of things and save payment details and so on, otherwise you won't get anywhere with them.

micky flanagan work in progress... two nights at the cliffs pavilion southend. priority booking 1 pm 22 sept 2026 online only. i connected at 1 pm. 879 in front of me in online queue. max 2 tickets allowed. therefore when i reached end of queue for my turn to buy from venue capacity 3200 seats (1600 per night) why was it sold out. Even If 879 so called priority customers bought 2 seats each that equals 1758 sold seats. where did the other 1442 sold seats disappear too. What it means is that the venue was under some sort of contract with ticket agencies for numerous seats in spite of a fact that they could sell every seat in the house themselves and connecting at 1 pm as a priority member would not actually achieve a booking. I cannot beat the bots and i definitely cannot compete with tickets already allocated before 1 pm to ticket agencies. Bad experience bad review.

Had 6 tickets for a performance tonight at Wycombe 1 ticket holder has had a heart attack and obviously cannot attend and because I never paid the ticket protection they are refusing to reimburse or give a voucher for another performance. I feel these companies are just robbing people now and this is a disgrace. Asking for ticket protection is just another money making scheme.

Had a terrible experience at the Wycombe Swan theatre, which is part of the Trafalgar group. We booked 10 stalls tickets for a matinee performance, all confirmed by email etc. When we got there we were told by the box office our tickets were for the evening instead, which they were not. Put in the worst seats instead, the back of the upper circle. After the performance, when we went to complain, and asked to use our stalls seats in the evening we were told they'd all been sold!! On complaining about the whole ordeal to the box office manager then the theatre manager they did absolutely nothing about it and have not offered any compensation at all. We will all never ever use them again.

The show audio was terrible could not hear the characters speaking when sat close . So bad my son asked to leave . I requested a refund and was told my complaint would be dealt with in 48 hours . That was a week ago no response provided.

Although I couldn't get through to Customer Service straightaway when I rang, after a short while on hold I was offered callback which I received within 30 mins.
Spoke to a lovely lady called Sarah who sorted out a problem I had with some tickets.
She was fantastic and provided great Customer Service.

Great customer service. Accidentally bought a ticket for a gig I had already booked for. Emailed them and got immediate refund.

Janna at Trafalgar tickets thinks it is perfectly reasonable to sell me one ticket but not two tickets if that leaves a single seat … but their ‘policy’ doesn’t work - nor does their email response address accept incoming mails /
Adding insult to a discriminating injury is not a corporate policy I would recommend- thanks for nothing and for ignoring my initial email by sending paste and copy bland corporate response - I hope you are very pleased with yourself .

Mistakingly bought the wrong tickets and can't do the day I have bought.
Not only they wouldn't give me a refund they won't transfer them to the show on the day I wanted.
I did receive a email to say that they will give me the same show on another day.
Still about 2 weeks until the show so could easily be resolded as great seats.
I have emailed back saying I would have to accept another day instead a couple of days ago but not heard anything back yet.
I don't feel happy with their customer relations or terms and conditions.
It is a valentine's present and both of us are not happy with the show that is booked.
Can't afford to buy anything else.
Toby who I am dealing with really isn't great with dealing with the public and even called me "patron".

I made a booking mistake on line. Trafalgar say: My problem. Will only refund later, if show is fully booked, and tickets can be sold on...
Very nice. Thank-you. Another lesson learned...

Quickly, and without fuss, exchanged my tickets for an earlier performance after I accidentally booked the wrong show time. This is despite a no exchanges T&C. Delighted that they were so flexible as this was a birthday present.

I bought 2 tickets for a show (£31 each) and I paid £4 extra for ticket cancellation. Unfortunately my guest can't attend because his flight to the UK has been cancelled so I no longer want to go to the show. I would have thought that the ticket cancellation facility would have been very simple (especially as the show is not for another 11 days), but no.. I can only cancel the tickets if me (the ticket holder) is dead, has certified COVID, or I am unable to travel due to instructions from the UK government. The cancellation option operated by Trafalgar Tickets is a rip-off. It should be like hotels and Air B'n'B where cancellation is very simple and a full refund is given, especially if the tickets are cancelled well in advance of the show.