Automotive Group Australia Reviews 52

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

John and team most helpful with my inquiries about products And arranged my order very promptly With shipping And received very quickly 👍👍👍

Rated 1 out of 5 stars

It took almost 3 months for them to send an item i bought (antenna bracket) and they didnt give any urgency when I escalated to them mutliple times that I haven't received my item. They paid parts of... See more

Rated 5 out of 5 stars

Trailbait have designed, manufactured and supplied exactly what I was looking for. After installing the light bar I have been nothing other than impressed by the quality and simplicity of the it... See more

Rated 5 out of 5 stars

I ordered the Next-Gen Ranger Raptor Behind-Grille Light Bar with the Ultra-Vision Nitro MAXX on a Thursday and they arrived in Adelaide on the following Wednesday with everything required to fit th... See more

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3.7

Average

TrustScore 3.5 out of 5

52 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered over two weeks ago

Ordered over two weeks ago. Order was forgotten about until I messaged a week later. Sent a tracking number when I messaged and it still hasn't been picked up by the courier after another week.. now when I message asking they ignore my messages..

April 13, 2023
Rated 3 out of 5 stars

Zero instructions on how to fit to…

Zero instructions on how to fit to selected model light kit, to much extra not needed wiring supplied with kit which make it confussing, should also be a waterproof 2pin plug supplied for the 1 wiring connection rather than crappy crimp joiners

At least do a youtube video on the install and link to that..

Other than that it is a good quality kit,

April 12, 2023
Rated 4 out of 5 stars

Fitting Instructions??

Brackets didn't line up, had to modify slightly. Would have like to see some fitting instructions as to how brackets were to be fitted, worked it out in the end

April 2, 2023
Automotive Group Australia logo

Reply from Automotive Group Australia

Hello Dennis,

We apologize for any inconvenience caused and thank you for bringing this to our attention. We are sorry to hear that you had difficulty fitting the brackets to your vehicle and that you felt the need to modify them.

We would like to clarify that we do provide instructions with our products, and we believe that you may have missed the automatic email that was sent to you after purchase. We understand that sometimes these emails may end up in the junk folder, and we encourage our customers to check all folders in their email account.

Regarding the issue of modifying the brackets, we would like to reassure you that it is not necessary to modify them in any way. Our brackets are designed to fit perfectly, and we stand by their quality and compatibility.

We would appreciate the opportunity to make things right, and we would like to offer our assistance in resolving any issues you may have experienced. Please do not hesitate to contact us directly so that we may assist you in any way possible.

Thank you for choosing our products, and we hope to have the opportunity to serve you again in the future.

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Rated 5 out of 5 stars

Great product

Great product.
Very prompt delivery interstate.
Very reasonable pricing.
Was installed by our Isuzu dealer in Bendigo.
Very happy with the result.

March 21, 2023
Rated 4 out of 5 stars

Great Product

Great Product, but some simple instructions would be handy .. :-)

March 28, 2023
Automotive Group Australia logo

Reply from Automotive Group Australia

Hello Rod,

Thank you for taking the time to leave a review, and we are glad to hear that you found our product to be great. We apologize for any inconvenience caused by the lack of instructions.

We would like to clarify that we do provide instructions with all our products, and it is possible that they may have ended up in your junk email folder. We encourage our customers to check all folders in their email account to ensure they receive all the necessary information.

We appreciate your feedback and will do our best to improve our instructions in the future. We hope to have the opportunity to serve you again, and we will strive to earn that fifth star next time.

Thank you for choosing our products, and please do not hesitate to contact us if you have any further questions or concerns.

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Rated 5 out of 5 stars

MR Triton behind grill light bar…

MR Triton behind grill light bar bracket fits really well. A great solution to easily fit a light bar without nudge or bullbar.
Website doesn’t show great detail and I had to ask for I fitting instructions as these weren’t provided.

March 23, 2023
Rated 1 out of 5 stars

Very disappointing

Was charged $25 dollars for 1 to 4 day postage item wasn't sent till the 5th day after payment it arrived on day the 9th business day. Was supplied with no fitting instructions not even an item list to know if everything I needed was supplied overall very disappointing

March 23, 2023
Automotive Group Australia logo

Reply from Automotive Group Australia

Hello Darren,

We are sorry to hear about the experience you had with our service. We would like to sincerely apologize for any inconvenience caused by the delay in the delivery of your item. We understand that you were charged for 1 to 4-day postage, and we regret that we were not able to meet this delivery timeline. We would like to offer you a refund on your shipping charge.

We would like to clarify that we do provide fitting instructions and an item list with all our products. In addition, we have made numerous attempts to communicate with you via email, which included updates on your order status and also the instructions. We understand that sometimes these emails may end up in the spam folder, and we encourage our customers to check all folders in their email account.

We would like to make things right and offer our assistance in resolving any issues you may have experienced. Please do not hesitate to contact us directly so that we may assist you in any way possible.

Thank you for choosing our products, and we hope to have the opportunity to serve you again in the future.

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Rated 5 out of 5 stars

Next-Gen Ranger Raptor Behind-Grille Light Bar with the Ultra-Vision Nitro MAXX

I ordered the Next-Gen Ranger Raptor Behind-Grille Light Bar with the Ultra-Vision Nitro MAXX on a Thursday and they arrived in Adelaide on the following Wednesday with everything required to fit them.
The 2 x LED light bars sit neatly and very secure behind the grille and connected up with ease to the on board auxilary switches.
Turns night in to day.

March 2, 2023
Rated 5 out of 5 stars

Great product

Great product, easily assembled with plenty of evidence of quality control.
Fitted to vehicle within 1 hour.
Delivery to Cairns under 1 week.
Bravo on a job well done!

February 26, 2023
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Rated 4 out of 5 stars

Happy with Service

Contact was made with me promptly to let me know that they had run out of product on the shelf. By the time I responded, salesman then let me know that they had a supply date which worked in with my requirements and all was sent on time exactly as explained.

January 25, 2023

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