Trailberg Reviews 

The package arrived open! The coat is ok.

Purchased as a gift he is very happy with the fit and happy with the colour

I made a mistake in my initial order but realised quickly and emailed the company immediately and then over a 3 day period, they were unable to identify their own order number with the result that the items were sent, I was unhappy with the customer service agent, who is very good answering emails but not providing any solutions or any suggestions of reasonable customer service.
I have promised my grandson these items and I will pursue delivery of the correct items, but Jd sports and Monterrain offer much better customer service, lets hope I can convince my grandson to move to other providers who value their customers.

Brilliant! My son wants another one and will definitely purchase it. Material is great and it fits perfectly. Warm and soft. Definitely recommend 👌

Items not received emails not been answered item was shown on front property if it had come at the time stated then someone would be in payed £120.00 for a tracksuit no tracksuit disappointed grandson items should have to be signed for as delivery’s just get left anywhere in full view of street bad customer service wouldn’t be buying anything from here again

Great item fast delivery

My experience with Trailberg has been extremely disappointing. I returned an item, and Royal Mail tracking shows that the parcel was delivered on 12 October 2026. However, Trailberg claims that the parcel has not arrived at their depot.

When I contacted customer service, I spoke with Shane, who I found particularly unhelpful. Rather than making any effort to help resolve the situation, I was simply told to contact the courier and investigate the issue myself. There was no meaningful assistance or clear plan to resolve the problem.

I have since contacted An Post and Royal Mail to try to establish what happened, and I feel I am being passed between different parties without anyone taking responsibility. I even encountered problems trying to access the enquiry form I was directed to.

As a customer, I should not have to spend so much time chasing multiple companies to resolve a return. I have made every effort to get this sorted, yet I am still left without a resolution or clear answers about my refund.

The way Shane handled my enquiry made an already frustrating situation considerably worse. I expected better customer service and accountability from Trailberg.

I would strongly encourage Trailberg to review how its customer service team handles missing returns and complaints. At this stage, I cannot recommend the company based on my experience. I simply want my return investigated properly and this matter resolved.

I ordered a second tracksuit off trailberg as the quality is excellent and so comfortable for my grandson

My first purchase from trailberg and i am extremely happy with the quality and functions of the jacket, will definitely be buying more items from them in the future

Lovely quality of clothing made up with cap i received very trendy and comfortable

Helpful staff always go extra mile lovely brand of clothing always

Unhappy with the delivery service 😞
I requested a Home Delivery & my item has been left at a shop 3 miles away from my home & I don't drive. No attempt to deliver to my house at all. Can't leave a review for the item as yet because I'll have to go & collect it after paying for it to be delivered to my home 🤷🏻‍♀️😡😤

I have a happy son , quick delivery it’s really nice on very smart for a tracksuit I bought a large man’s for my 13 year old son but it fits perfect and he’s happy I will be shopping there again thank you

Best quality

I have two trailberg cotton tracksuits and after only a couple of washes following the wash instructions,the tracksuits have gone extremely bally
Very disappointed considering the price.

excellent communication, excellent product & prompt delivery

The delivery time was very quick, this was a birthday present which the young man was delighted with. Will definitely order from this company again .

Good quality

placed an order with Trailberg for a €200 tracksuit and extra for express delivery 3 weeks ago, the tracking was marked as "delivered" but i never received the package??, nor did I authorise anyone to accept it on my behalf.
I have reached out to Trailberg customer service multiple times to resolve this, but they have completely ghosted my emails and refused to offer a refund, or proper investigation. The seller is responsible for ensuring goods reach the buyer not just stopping at a questionable tracking status.
I’ve contacted over 4 times and can barely make it past 1 email or even the AI service, Trailberg support keeps ghosting me and even tried to close the responses by showing me a screenshot of the tracking?
I contacted support again on Monday and it’s been nearly a week now and still no reply but i got an email saying support that received my message.
Extremely disappointed with the lack of accountability and communication. Avoid ordering from here if you expect customer support when an issue arises.