What a fantastic quick response to the fact my grandson wanted a different colour than the one I had ordered because he already has the black and grey one You answered the query about my mistake in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TRAILBERG ARE A BRILLIANT Company to buy from . There styles and designs are beautiful, my Son who bought nearly £500 worth of clothes is extremely happy . The Customer Service is at the top the be... See more
Company replied
Every item of Trailberg clothing we have received has been such high quality. Not only does it look good, it feels good, every tracksuit we have bought is so comfortable. Customer service is amazing a... See more
Company replied
Purchased items for my teenager. Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model). Website is easy t... See more
Company replied
Company details
Written by the company
Our clothing is designed with the needs of mountain runners in mind, providing you with the freedom of movement, breathability, and durability you need to tackle even the toughest trails. Whether you're running through the high alpine meadows or climbing steep ascents, our gear is built to keep up with you every step of the way.
Contact info
United Kingdom
- support@trailberg.com
- www.trailberg.com
4.4
Excellent
3K reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent clothing
Excellent clothing, feels good, looks good
The only downside was delivered slowly, but during bank holidays
April 2, 2026
Reply from Trailberg
We're happy to hear that you find our clothing excellent! We appreciate your feedback and acknowledge the slower delivery due to bank holidays. Thank you.
Advertisement
As always this company excellent in…
As always this company excellent in service and quality. My boys 13/15 both say this is there favourite brand whether in the gym or out and about.
Thanks again.
April 2, 2026
Reply from Trailberg
Thank you so much for your kind words. We’re really glad to hear you’re happy with our service and quality, and it’s amazing to know Trailberg is your boys favourite brand!.
Thanks again for your support — it means a lot to us.
What a fantastic quick response to the…
What a fantastic quick response to the fact my grandson wanted a different colour than the one I had ordered because he already has the black and grey one
You answered the query about my mistake in ordering and the new colour arrived so quickly and efficiently - well done we have you on saved websites and we will continue ordering from you
Merchandise is great and washes like a dream, thank you so much
April 2, 2026
Reply from Trailberg
We're happy to hear that you received such a prompt response when you needed a different color for your grandson. We're so glad the new color arrived quickly and efficiently. Thank you for saving our website and for your continued orders. We appreciate your positive feedback about our merchandise!
It came within one day and the price…
It came within one day and the price was amazing no hastle
April 2, 2026
Reply from Trailberg
We're happy to hear that you received your order quickly and found our price amazing! We appreciate your positive feedback and are glad you are satisfied.
Great product..good sale price
April 2, 2026
Reply from Trailberg
We're glad you think our product is great and are happy with the sale price. We appreciate your positive feedback very much.
Advertisement
Reply from Trailberg
I’m really sorry you’re still waiting for your order, especially as it included Easter clothes for your kids. After checking the tracking, it appears the parcel has been lost in transit.
Please contact our support team with your order number so we can arrange a replacement or refund right away and get this sorted for you as quickly as possible.
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Reply from Trailberg
We're glad you received great quality items with very fast delivery! Thank you for your positive feedback; we appreciate it.
Proper happy with the quality of the…
Proper happy with the quality of the product 👍 also didn’t take long to deliver from time ordered
April 1, 2026
Reply from Trailberg
We're proper happy to hear you're pleased with the product's quality and the prompt delivery. Thank you for taking the time to leave us your positive feedback!
Advertisement
Brilliant customer support
the customer support was brilliant. The response time and the willing to make sure my delivery made it to me before i left for holiday was great.
Trailberg is my new go to for clothes and would love to receive information on new designs and the range
April 1, 2026
Reply from Trailberg
Thank you so much for your lovely review. We’re really glad to hear our customer support team were able to help and that your order reached you in time for your holiday.
It means a lot to know Trailberg is now your go‑to for clothing. If you’d like to hear about new designs and upcoming ranges, feel free to sign up to our newsletter or follow us on our social channels — we’d love to keep you updated.
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
I’m having difficulties returning my purchase.
I’m having difficulties returning my purchase, portal provided by customer service not functioning.
March 31, 2026
Reply from Trailberg
Thank you for letting us know. We’re sorry to hear you’re having trouble with the returns portal. This isn’t the experience we want for our customers.
Please get in touch with our support team with your order number, and we’ll be happy to help process the return manually and make sure everything is sorted for you.
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Advertisement
Good quality and true to size
March 31, 2026
Reply from Trailberg
We're happy you find our product of good quality and true to size! Thanks for your positive feedback.
Sizing is very small.
March 28, 2026
Reply from Trailberg
We appreciate your feedback and we're sorry the sizing was not accurate. We'll review our sizing charts.
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Reply from Trailberg
We're happy you found it easy to order, and that you appreciate the great quality and quick delivery. We appreciate your positive feedback!
Advertisement
Item gone missing not rectified
Bought an item from them, order number 190876. The item has gone missing with courier DPD it was set for express delivery shipping which typically takes 1 to 2 days depending on when order is placed, but delays can happen so i allowed 5 days before i contacted trailberg.
The last I heard from dpd was "Your parcel has been delayed in transit" 4 days ago so trailberg eventually after getting passed around by ai support opened the missing parcel request but ive to wait a further 48 hours before a replacement is to be sent.
So ive asked them to refund me the delivery cost of £3.99 as why should I be paying for express delivery taking atleast a week. Thats if it even comes which at this point im not sure if it will.
I mentioned this to them on email but instead offer me a 50 percent off return shipping. The fact that its not even free returns is alarming and offer a discount on returns i dont have an item to return.
Absolutely shocking 😂
April 1, 2026
Unprompted review
Reply from Trailberg
Thank you for your review, and we’re really sorry for the delay with your delivery. We raised a missing‑parcel investigation with DPD as soon as this was reported, and we’re required to allow them time to complete their checks before sending a replacement. We understand how frustrating this is, especially when express delivery was selected.
The return‑shipping offer you received was sent in error, and we apologise for the confusion — you’re not expected to return anything you haven’t received We’re committed to resolving this for you as quickly as possible and will keep you updated throughout the process. Thank you again for your patience.
It was easy to order and it had a quick…
It was easy to order and it had a quick delivery. X
March 31, 2026
Reply from Trailberg
We're happy to hear that ordering was easy and the delivery was quick. Thank you for your positive feedback; we appreciate it!
Brilliant customer support
Brilliant customer support, TRAILBERG is the best for helping customers, I had an issue and when emailed on a Sunday as I was so worried and anxious I get a reply in 5 minutes I was like wow , thought I would wait for days . I was delighted everything was great.
The styles and designs are beautiful, my Son is happy with everything he ordered around £700 worth of clothes for the summer. Thank to all the stay..
Mrs Williams from
NOTTINGHAM
March 30, 2026
Reply from Trailberg
We're happy to hear that our support team could quickly resolve your issue, even on a Sunday. We're glad your son is happy with his summer clothes. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.