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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

Good products overshadowed by a terrible way of dealing with consumers

Hi everyone,
This "company" sells digital addons for various train simulator video games, and they are very good.
However, the way they deal with consumers has left a very sour taste in my mouth. As soon as you try to make any sort of modification to the product you paid for, they will try to take it down because "it lacks quality". The "owner" of this "company" even threatened to sue me for simply making a modification to a locomotive that I have purchased from them, which is just deplorable and wrong on so many levels, especially since I am a 17 year old boy who did absolutely nothing wrong! I will not mention his name to avoid further trouble but he is like a dictator who not only doesn't care about the consumers who paid money for his, in my opinion, overpriced products, but feels entitled to abuse them. He even removed my negative review and banned me from the Train Motion Facebook page, which is why I came here.
This is all there is to it, they make amazing products but their way of dealing with people who buy them is really bad. On top of that, the prices are too high in my opinion.
Note: If Train Motion tries to take my review down, then I ask TrustPilot to contact me so that I can provide them with proof of my purchase from them.

June 14, 2019
Unprompted review
Show reviews in all languages. (5 reviews)

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