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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, making the learning process enjoyable and accessible. The user experience is frequently highlighted as positive, with many appreciating the well-structured and easy-to-follow course materials, as well as the flexibility of study options. Reviewers also commend the excellent customer service and quick response times, noting that the team is always ready to provide clear guidance and support. The overall service is described as outstanding, with many feeling well-supported throughout their learning journey. However, some people were dissatisfied with the customer service, specifically mentioning issues with unhelpful or rude communication from certain team members. A few reviewers also noted a lack of clear structure and communication regarding expectations, particularly for distance learners, leading to feelings of being unsupported or on their own.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the educational, engaging, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the exceptional... See more

Service

Clients share positive opinions on service, highlighting the professionalism and helpfulness of the staff.... See more

Response time

Consumers find the response time to be positive. Many reviewers highlight the exceptional and super quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've almost finished my Level 3 in-person PT course at Train Fitness. It's been so much fun, I'm sad it's almost over! My tutor Ben has been nothing short of sensational. He's so knowledgeable, so fun... See more

Rated 5 out of 5 stars

I have just completed my Ante and Post Natal course with Trainfitness. The course was easy to follow, accessible and a great addition for any pre qualified level 3 personal trainers to add to their CV... See more

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

626 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My Personal experience with…

My Personal experience with TRAINFITNESS has been second to none. The course challenged me, enriched my knowledge and built my confidence in my own abilities. At times I was out of my comfort zone, questioning how to study, work and be a full time single mum.
The support I received from Ben (my tutor) was outstanding!! He reassured, encouraging, coached and made me feel at ease. Knowing I had a tutor on the end of a message or a call really helped my journey to achieving my goal to become a personal trainer. Im now keen to sign up to more courses with TRAINFITNESS, I just wish I had signed up years ago!!!

May 7, 2026
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Rated 5 out of 5 stars

I completed my Advanced Stretching…

I completed my Advanced Stretching Practical virtually with Rob, and the experience worked far better than I expected. He made the online format genuinely effective and accessible, drawing on years of practical experience and insight that go well beyond what you find in textbooks.

The session was also made more engaging by the other participants, which helped create a strong group dynamic throughout the day. I had originally signed up for an in-gym assessment, which wasn’t possible at the time, but the virtual delivery exceeded my expectations and proved to be just as effective.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I attended the Level 2 and Level 3…

I attended the Level 2 and Level 3 Fitness Qualification courses and had an excellent experience throughout. The programme was well-structured, and the support provided by the team was outstanding.

My tutor, Kate, was exceptional—knowledgeable, patient, and genuinely supportive. She took great care to ensure I fully understood the material, which was especially important as English is not my first language. Her guidance and encouragement made a significant difference to my learning experience.

I would also like to thank Radek for his consistent support and responsiveness in answering my questions over the phone, as well as Ben for his assistance with my lab changes. Both were professional, approachable, and very helpful.

Overall, I am extremely pleased with the course and the level of support I received. I would highly recommend this training to anyone looking to develop their fitness qualifications.

Kasia.

March 22, 2026
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Rated 5 out of 5 stars

Very intuitive course!

Very intuitive courses, material was great, the support was responsive and friendly. Completing the courses were streamline and any questions i had were quickly cleared up - would highly recommend these guys!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ante and Post Natal course

I have just completed my Ante and Post Natal course with Trainfitness. The course was easy to follow, accessible and a great addition for any pre qualified level 3 personal trainers to add to their CV. There are plenty of different assessment methods and knowledge checking throughout the course. Completing the work sheet and case study really help to solidify the knowledge gained. Ensure that you already have a passion for this side of coaching/training and you will really enjoy the course and get plenty from it. I didn't use learner support during this course but having done my level 2 and 3 previously with Trainfitness I know I can trust their expertise and knowledge to help me through.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I enjoy my yoga course so much

I enjoy my yoga course so much. The content is beyond what I would have imagined, and I learn so many new and useful things. The support is exceptional, and the response time is always super quick whenever I reach out to the learner success team.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience on this course…

I had a great experience on this course with fantastic staff throughout. I decided to take a Pilates course as it had always been something I was interested in, and I was genuinely impressed by the quality of the content. The support from the learner success team and the dedicated tutors was exceptional. Thank you all for your help—I would definitely recommend TrainFitness to others.

April 23, 2026
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Rated 5 out of 5 stars

Choose Train Fitness

I originally signed up to complete my Level 2 Gym Instructor and Level 3 Personal Training qualifications in person, but Train Fitness later moved the delivery to virtual/online. I’ll be honest - at that point I started to regret choosing them. However, after completing both courses with Katie late last year, I couldn’t be happier that I stuck with Train Fitness.

Katie was outstanding throughout. She was always available outside course dates for advice or support, and she completely removed any doubts I had about learning to be a PT online. The courses were educational, engaging, and far more enjoyable than I expected.

Since then, I’ve also completed my Outdoor Fitness and Nutrition course with Ben as my assessor, and he couldn’t have been more helpful.

There may be cheaper providers out there, but if you want to do it properly, learn from genuinely professional people, and walk away with certified qualifications, choose Train Fitness.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Those five stars are for Ben

Those five stars are for Ben!

Honestly I don't know where this place would be without him. I won't lie there were some admin issues and I think the way you access your exams etc could be revised - but the in person classes with Ben are second to none!

His breadth of knowledge is incredible - going into the industry I still go by the "what would/did Ben say" standard. And I've felt so supported by him during the sessions and beyond.

You'll learn so so much and have fun doing it! He is a DIAMOND!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t Have Done This Without Ben!!

I honestly couldn’t recommend this course enough!!!
While the course itself was great, the real reason my experience was so powerful was because of our trainer, Ben.
Ben goes so far beyond just “teaching.” He genuinely cares about every single person in the room and puts so much energy into making sure you not only understand the material, but actually believe in yourself. He created such a safe, supportive environment where I felt comfortable to ask questions, make mistakes, and grow in confidence every single day.
Making a career change is a big and scary step, and before starting this course I definitely had doubts about whether I was good enough. The imposter syndrome was REALLLL! But Ben completely changed that. He has this incredible way of bringing out the best in people and helping you see your own potential, even when you can’t see it yourself.
Because of him, I’ve come away not just with a qualification, but with confidence, clarity, and genuine excitement about my future. I’m now stepping into my new career as a Personal Trainer feeling proud, capable, and, most importantly, happy! :D
I can honestly say I wouldn’t be in this position without Ben. The impact he’s had on me goes far beyond the classroom and gym floor, and I’ll always be grateful for that.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I want to give rob a big shout out for…

I want to give rob a big shout out for been soo patient and been a massive help in qualifying in level 3 PT I have dyslexia and it’s been challenging at times but rob made things seem a lot easier explaining things very clearly he's a great guy and a good asset to your team

April 21, 2026
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Rated 5 out of 5 stars

I have just completed the L3 Gp Exercise Referral Course

I have just completed the L3 Gp Exercise Referral Course via distance learning. I used a mixture of the App and going on the student desktop on my laptop. The only frustration I had was my poor Wi-Fi signal which slowed things down, and my lack of technical knowledge when it came to submitting my video assessment (which had to be compressed before submitting).

There were tutors on hand to support via 'Learner Support' on the app and student desktop. They were also happy to take/return calls and I always found them to be helpful and pleasant.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING support.

Well where to start! these lot have been AMAZING!! especially the tutor Rob. I started a 12 month course over two years ago but due to physical problems and medical issues i faced a tonne of issues in completing assignments. Luckily Rob and the team was on hand and extremely understanding of my personal issues and as such have helped me to succeed. Thanks guys.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Level 3 PT

I did my Level 3 PT course with Rob. It was a great few weeks and the online virtual course really helped my understanding on filling in all the written work as well as the practicals.

April 5, 2026
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Rated 5 out of 5 stars

Amazing experience!

I loved doing my in person level 2 and 3 with train fitness. I learnt so much from my tutor Katie. Highly highly recommend!!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and supportive

I’ve completed courses with TrainFitness over the past six years and have always had a positive experience. The courses are well written and easy to follow, with great tutor support. They’re also very accommodating of individual needs. Highly recommended.

April 17, 2026
Unprompted review

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