Training Link Reviews 

841
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Training Link have been fantastic. I went for the blended option as I prefer working from books and online so a good mixture of the 2. Any questions were quickly answered and lots of guidance and vi... See more

Company replied

Rated 5 out of 5 stars

The main text for teaching was easy to understand and well laid out. If you have any problems, the tutors were contacted by email and responded very quickly and were clear in their explanations. Overa... See more

Company replied

Rated 5 out of 5 stars

An excellent way to study, balancing work and study from the comfort of my own home. Very clear textbooks and videos available for harder topics which I can take at my own pace. My tutor Ben was ver... See more

Company replied

Rated 5 out of 5 stars

Training Link is an incredible study provider for all types of people. I personally wanted something I could complete at my own pace in my own time and Training Link provided exactly that. The materia... See more

Company replied

Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Coaching Center
  4. College
  5. Education Center
  6. Private College

Written by the company

Training Link is your go-to provider for comprehensive online training in accounting, bookkeeping, payroll, and Sage software. We offer a wide range of courses, including: ICB (Institute of Certified Bookkeepers) Qualifications: From basic bookkeeping to advanced financial reporting, we offer the full suite of ICB courses. We've been awarded ICB Training Provider of the Year for 12 years running, a testament to our course quality. AAT (Association of Accounting Technicians) Qualifications: Gain industry-recognised AAT certifications to boost your career prospects. Payroll Training: Master the essentials of payroll management and compliance. Sage Software Training: Learn to use popular Sage accounting software with our expert-led courses. CPD Courses: Stay up-to-date with the latest industry knowledge and regulations with our flexible and accessible CPD options. Our unique, easy-to-use course materials, fast support, and 24/7 online learning tools help thousands of students gain qualifications quickly and fit their studies around busy lives. We offer excellent value for money, making top-quality training accessible to everyone. Whether you're looking to start a new career, enhance your existing skills, or maintain your professional development with CPD, Training Link has the right course for you. Ready to start your accounting or bookkeeping career, or enhance your existing skills? Visit our website today to explore our full range of courses and find the perfect fit!


Contact info

4.9

Excellent

TrustScore 5 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(841)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend, extremely knowledgeable and very helpful, easy to follow and understand.

April 8, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for sharing your experience with us Sharon, it is appreciated.

Advertisement
Rated 5 out of 5 stars

I am very grateful for all the support…

I am very grateful for all the support training link team offered me. The Teachers emailed me back with a feedback every time I've completed an assessment. If more work was needed from me, they didn't hesitate to answer all my questions till I understood everything.
Well done for going above and beyond training link!

April 8, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thanks very much for leaving us this review Alketa; reading this has made our day!
We would also like to congratulate you on passing your AAT Level 3 qualification 😄🎉

Rated 5 out of 5 stars

Highly recommend this training…

Highly recommend this training provider. I have been studying AAT Level 2 and find the support offered amazing. The tutor I have allocated is fantastic, he is always on hand to help and offers a clear insightful explanation of any areas I struggle with. The online platform for practice assessments coupled with the AAT platform allows you a balanced learning experience and leaves you well prepared for your exams.

April 7, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thank you so much for taking the time to share your experience with us Michelle, it is appreciated.
You have made a great start to your Level 2 qualification, passing your first exam with flying colours!
Keep this up and you'll be qualified in no time!!

Rated 5 out of 5 stars

I am very grateful to Training Link…

I am very grateful to Training Link staff, especially my tutor for huge help and support I received throughout my studies. They were always very polite, helpful and professional in every aspect. Highly recommended!

April 7, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for this review, and for the 5-stars too!
We're so pleased to see that you highly recommend us, as this shows us that what we're doing is being well received by the people that matter...our hard-working students 🥳
Don't forget that if you choose to undertake any further studies with us, you are entitled to a returning student discount!

Rated 5 out of 5 stars

Outstanding support

The support I have received from day one has been faultless, I have emailed for extra support a couple of time and received a fast response everytime. Tutors will provide additional information if I am struggling in a particular unit. I couldn’t of asked for anything more, the support and communication from Training Link is always present. The materials and online assessments are extremely informative and designed to show students a step by step understanding in all units - Really enjoying my studies.

April 7, 2022
Unprompted review
Training Link logo

Reply from Training Link

We're delighted that you're enjoying your studies Jodie, and thank you very much for this lovely 5-star review!
Being a specialist distance learning provider, we know that tutor support is vital, so we're over the moon to see that you consider the support you've received to be faultless 🤩

Advertisement
Rated 5 out of 5 stars

I have recently completed my level 2…

I have recently completed my level 2 and 3 AAT. I found the whole experience very good, everything was easy to follow and the tutors were always on hand with any support I needed. All correspondence was very quick and I would recommend using Training Link. I have just signed up for Level 4 and can’t wait to get going with it. Thanks so much!

April 7, 2022
Unprompted review
Training Link logo

Reply from Training Link

Firstly, huge congratulations on completing your AAT Level 2 & 3 studies...all within 12 months!
We're very much looking forward to seeing more exam successes as you progress through your Level 4 qualification 😁

Rated 5 out of 5 stars

Excellent - Level 3 Payroll Course

I completed the payroll management diploma level 3 with training link. i thoroughly enjoyed the course and the depth & range of topics. The support from my tutor was amazing and all resources are easily accessible

March 23, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thanks very much for this 5-star review Sophie! 🤗

Our Diploma in Payroll Management continues to be a very popular choice, so we're delighted to see that you have thoroughly enjoyed the course!
We like to think that the support our tutors provide is amazing, so reading your review validating this has made our day!! 🤩

Rated 5 out of 5 stars

Perfect!

I have had the perfect experience during the training for my Level 3 Payroll Diploma and passed with distinction. The support from my tutors has been outstanding and I could not have done it without them! Thank you so much, especially to Jo, and I am very happy to recommend you to anybody! I already have my eye on the next course...

March 21, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for leaving us this wonderful 5-star review Anna, it really is appreciated 😊
I'm so pleased to see that you received outstanding tutor support, and I'll be sure to pass on your lovely comments to Jo.
Once you're ready to return to your studies, don't forget your returning student discount!

Rated 5 out of 5 stars

ICB exams

I have studied my ICB level 2 and 3, self assessment and just finished payroll with training link and I can’t praise them enough. Tutors are great and I asked a good few questions and nothing was ever a problem. Will be back to do more soon.

March 21, 2022
Unprompted review
Training Link logo

Reply from Training Link

We always love hearing from our returning students, and a big thank you for leaving us such a lovely review Yvonne 🤩
You have achieved absolutely fantastic exam results throughout your ICB learning journey, and your Payroll Diploma is no different! You should be very proud of all you have achieved up to now!!
We look forward to welcoming you back when you're ready to further your knowledge with some of the higher Level 4 units.

Advertisement
Rated 1 out of 5 stars

Not what was advertised :(

Response to Training Links response:
You would be correct, getting told i was kicked off the course for leaving a bad review was not what i was hoping for, i was hoping for the excel link or template like was provided in the free trial.

You say my edits where increasingly angry, i dont think they where, they where more as you said on the phone "a running commentary of the situation"
You also insinuate that my live chat and email where aggressive, i say post them all, because they are not. The only person that was angry was you when i called you and you email stating you want accurecy in reviews. But i see you havent said anything about my complaints...because they where all true.

BIG UPDATE:
So, i got an email from Gary Hupston, as i asked for a excel link for activities that where provided just like in the free trial and because of my scathing review, he has removed me from the course effective immediately....guess we know how they keep there review score high.

It pains me to do this but I'm going to be honest and try to be as detailed as possible as to why I've gave a low review score for others that are thinking about using the company.

I've purchased and currently studying AAT level 2 and 3 combo pack.

Positives,
1. Workbooks are delivered quickly (first set atleast)
2. Tutor support generally will reply to your messages within 24 hours (Monday to Friday)
3. Textbook is easy to follow for almost all of the first unit that I've complete.

Now for the negatives.
1. During your free trial if you used it, you would have done the work online, the activities for the questions on the textbook at a download straight to spreadsheet so you can work through the activities given whilst learning......well that doesn't exist in the actual package (false advertising). All you get is a pdf download that isn't supported for spreadsheet format meaning none of the questions can actually be answered online, all have to be answered in the written textbook. Not sure why they don't have it available as it was in the free trail but when I asked the tutor, he told me they don't do that. Everything you do must be printed and hand written......kind of makes the online part of online study a lie.
2. Tutor support isn't available on the weekend, it says student services are and I assumed that also meant a tutor was but sadly, they don't have a single tutor on staff that can answer questions on weekends which is unfortunate.
3. There are more stuff to do online but no real guide as to when to do them, they are just numbered, self test 1 through 8 for example. I don't know when to start them or what's contained in them. Also these self tests aren't supported for the spreadsheet format so.......write the questions down on a blank piece of paper I guess??
4. Now question and answer book is the same book. There is a text book that is separate but you got to fill the questions out in the front of the answer book, this becomes a little annoying when you constantly have to flick back and forwards from the front to the back of the book to check answers, would be nice if these where separate.
5. Lastly the answer book for lack of a better way of saying, can't be complete fully. Now what do I mean by this, well the book will give you an activity to do and on 2-3 it doesn't give you the space to actually complete the question. For example, you are tasked to fill out and complete a trail balance, for this trail balance you need 17 lines in the book (according to there own answer book), but they only give you 14 lines to do the actual answer. Which can we 1. Confusing as you feel you've made a mistake. And 2. Makes you try to do shortcuts as there isn't enough room to actually fully fill it out (which you shouldn't do when learning).

All in all, for over £1200 when they say these textbooks are with £765 (from there description)......I expected a bit more thought/ quality.

I've message the student support last night as I hope it's just an error with my book or something but I doubt that's the case. I will persist through and hope the next unit has online support and activities have enough space to fully be compete.

Edit: After messaging the online chat people at training link, i can confirm, no excel link for any of the units, or self tests, or anything during the program that isnt the excel unit in level 3. This kind of makes the "online training" part pointless in my opinion as you cant actually do the study.....online.

They also said they are fixing the textbooks in the future so the tables will have the correct amount of lines to answer the activity. so let me know in the future if activity 4.4 in BTRN answerbook is still messed up.

When asked what they could do to make me happy, i simply asked for a excel link to the question and answer book or templates for the activities for future textbooks to be emailed to me which i doubt will happen.

March 17, 2022
Unprompted review
Training Link logo

Reply from Training Link

Hi Daniel,

The last thing we want are unhappy students.

And that is why we have very promptly offered you a full refund minus the AAT registration fee. That can be claimed back directly from AAT or you can transfer the registration across to a different provider.

That seems to be the fairest option, this way you can find an alternative that more closely matches the experience you are hoping to find.

I know from your recent Facebook review and the several subsequent edits and updates that your preference was not for the refund option.

But I think it's worth stating that we work very closely with our students and that relationship between student and training provider needs to be a healthy one. After reviewing the live chat correspondence, the emails, the reviews left across multiple platforms (each having multiple and increasingly angry responses) it's clear that that relationship has broken down.

So it's reasonable that in a case like this you get issued a (prompt) refund and can find something that fits your requirements.

------------------
Response to your recent update:

Hi Daniel,

You have your money back and I wish you well for the future.

Good luck with your studies.

Rated 5 out of 5 stars

Excellent Experience

Started a bookkeeping course with Training Link which is for a certificate from the ICB. Excellent support and the entire process of joining to the learning experience and exams are fantastic. Will highly recommend to anyone who would like to actually learn something correctly.

March 14, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thank you so much for your 5-star review and the recommendation 😊 We are pleased to hear that you're enjoying your study experience with Training Link!
Also, huge congratulations on your recent exam, brilliant result!!!

Rated 5 out of 5 stars

Faultless!

Have used Training Link for all my studies towards becoming a Self Employed Bookkeeper.

Faultless. Great study materials, great administration and best of all knowledgeable tutors who respond really quickly.

Mock exams I found to be more difficult than the ICB ones which made me totally sure about my ability to pass the real thing.

Have achieved all my goals and enjoyed the process.

Thank you to everyone at Training Link. Highly recommended!

Mike

March 10, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thank you so much for this updated review Mike, and we're thrilled to see that you still consider us a 5-star training provider!
You've progressed so well through the suite of ICB courses, passing every exam at the first sitting! 🤩🥳
We aim to make our mock exams tough, as this ensures that those who pass them have real confidence in moving on to the formal ICB exams.
We're so proud of everything you achieved Mike, and we feel sure that you will be able to use the skills learnt to great effect.

Rated 5 out of 5 stars

Training link were superb from my first…

Training link were superb from my first enquiry.
The support was amazing and any questions were answered within 24hours. Will be going back to them in September to complete my level 3.
Would recommend to anyone

March 9, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for such a glowing review Andy!!
We look forward to welcoming you back in September 😁

Advertisement
Rated 5 out of 5 stars

Highly Recommend!

I honestly couldn’t recommend Training Link highly enough! The study materials provided are brilliant and give you full confidence going into the exams. The tutor support is fantastic and always reply to emails within a timely manner.
If you’re looking to study for your ICB qualifications, Training Link is the place to go.

March 9, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thanks very much for your review Hayley!
We're passionate about ensuring that our bespoke course materials are up to the highest standards available, so we're over the moon to see that you found them brilliant 🤩
If you choose to take any further courses with us, don't forget your 'returning student discount' 😊

Rated 5 out of 5 stars

ICB level 2 Bookkeeping

I have just got my results for my AAT level 2 Bookkeeping and got a distinction! Training link are simply the best training provider. The books provided are very easy to follow and understand. There are mini assessments through the course which help show you were you need extra work and these can be repeated when needed. My tutor, Ben, has provided fantastic support and guidance throughout and I look forward to completing my sage course and my ICB Level 3. Thank you training link 😊

March 8, 2022
Unprompted review
Training Link logo

Reply from Training Link

Huge congratulations on your Distinction Katie, and you should be very proud of your achievements!! 🤩🥳🥂
We're really looking forward to seeing you complete your Level 3 course, and in time, place the designatory letters 'MICB' after your name!

Rated 5 out of 5 stars

Brilliant Course.

Fantastic support from my Tutor and a interactive and educating course that has further developed my professional skills within Payroll. Many thanks Training Link.

March 8, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for your 5-star review Isaac!
Our Diploma in Payroll Management course continues to be a very popular choice, so I'm really pleased to see that it has helped to further develop your Payroll skills.

Rated 5 out of 5 stars

Excellent training

Really enjoying the courses provided, excellent training material which ensures you are ready for any exams & support is always readily available when needed, highly recommended

March 7, 2022
Unprompted review
Training Link logo

Reply from Training Link

We're so pleased to read that you are enjoying your course Chris, and your exam results for Level 2 certainly reflects your excellent understanding of the various topics! Very well done!!
Keep up the great work ⭐️⭐️⭐️⭐️⭐️

Advertisement
Rated 5 out of 5 stars

Recommended

After completing the free trial I went on to successfully complete AAT Foundation Certificate in Accounting.
The workbooks are clear and concise and work well alongside the AAT learning portal resources.
The online assessments are plentiful and you can retake them until you are happy with your result. Any wrong answers are highlighted and fully explained.
Email queries to my tutor and admin staff were answered within a day.
I am confident enough in Training Link to have enrolled with them for the Advanced level course.

March 5, 2022
Unprompted review
Training Link logo

Reply from Training Link

Thank you so much for leaving such a detailed review Nelly! It's great to see that you've made the most of the many resources that are available to you, and we look forward to seeing more successes as you continue to progress through your course.

Rated 5 out of 5 stars

Really helpful and responsive

I had a really good experience with training link. The materials were essential for the course and the support was always really quick to respond and informative. I’ve signed up for further qualifications with training link.

March 4, 2022
Unprompted review
Training Link logo

Reply from Training Link

We always love hearing from our returning students, and I'm delighted to see that you are having a really good learning experience with us 😊

Rated 5 out of 5 stars

Excellent Service

Once again, Excellent Service. Highly recommend it. I really appreciate the support I've received from all staff members at Training Link. Thank you very much

March 4, 2022
Unprompted review
Training Link logo

Reply from Training Link

Many thanks for this updated review Anum, and we're so pleased to see that you still consider us a 5-star training provider!
Thank YOU for entrusting your studies with us 😁

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look