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See what reviewers are saying

Rated 4 out of 5 stars

Slight delay in the delivery by a few days slightly frustrating. However shoes were a good discounted price compared to elsewhere, great trainers, perfect fit. So happy in the end 😎

Company replied

Rated 2 out of 5 stars

I ordered boxing gloves from Traininn, and they are now 3 months late. The parcel has been sitting in South Africa for weeks, yet I haven’t received any pickup location or proper confirmation. I was... See more

Company replied

Rated 5 out of 5 stars

I have bought from Traininn on several occasions. They are an excellent company. The main reasons for initially choosing them were the product price and range of products. They are usually cheaper th... See more

Company replied

Rated 4 out of 5 stars

I've ordered something from here several times. Everytime the order has some delay, compared to the declared delivery date. This time it took 10 days more and the tracking number didn't work. I had... See more

Company replied

Company details

  1. Adult Entertainment Store

Written by the company

Traininn’s philosophy is that fitness is not just an activity – it’s a lifestyle. The fitness lifestyle requires the best equipment, clothing and accessories so that each activity can be enjoyed to the fullest. Traininn stocks a huge range of fitness equipment, apparel and nutritional products, so that customers can find everything they need for optimum health and wellness in one convenient online destination. The highly skilled Traininn team offers top quality customer service and online support to get the best results for all personal needs. Traininn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2,600,000 legitimate products in a HQ storage of 30.000m2 and over 10,500 trusted brands available to ship to over 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thumbs up!

Very smooth experience ordering products from this company

June 4, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Items exactly as expected, delivered on time

Really easy purchasing process, useful shipping and tracking updates and the items arrived on time and were exactly as I'd expected.
The prices are really competitive and I'd fully recommend using TrainInn to anyone looking to get the gear they want (in my case, trainers) for the right price and with the convenience of delivery.
They also do a full and free returns process, just in case things don't come up quite right when they arrive.

June 9, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello Tom,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Bought a cap and did not arrive

Bought a cap and did not arrive . I have it 3 weeks after the due date then reached out to train inn. The customer support was poor to say the least . I want me to fill in form for the delivery company which I think is there issue not mine . I then filled in the form and they asked to to do it again. Any questions I had there was an issue . They made me feel like it was my issue . I'll never order from this company ever again . My advice is to stay clear

June 12, 2025
Unprompted review
Traininn logo

Reply from Traininn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Great product, fast delivery

Good price and delivered quickly. Trainers for weight lifting are great and make a difference. Well pleased

May 30, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello Garry,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Great products delivered quickly

May 21, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Delivery time ok

Delivery time ok, and product great

May 9, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Good price

Good price. Delivered promptly.

May 9, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

They did not send me the product and…

They did not send me the product and after various contacts still didn’t send my product.
A big mess
After 1 month waiting …

May 5, 2025
Unprompted review
Traininn logo

Reply from Traininn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Best Price

Best Price, Quick delivery

April 25, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Excellent Web Store

Excellent Web Store. Glad to find it on internet. Very good prices. Recomend it very much :)

April 1, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Thank you I’m Wery happy

Thank you I’m Wery happy

April 29, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

wrong shoes

wrong shoes! how do you from black to pink?

April 22, 2025
Unprompted review
Traininn logo

Reply from Traininn

Dear Customer

We apologize for the incident with your order. If you wish to return a product, please follow these steps:

Step 1: Log in to your account

Log in to your account by entering your email address and password. Go to the My Orders section, select the order, click Request a Return, and select the products you wish to return. Select the reason for the return correctly and print the label.

Step 2: Prepare the Package

Once the label is printed, prepare the package. Be sure to pack the products well to ensure they are not damaged during shipping. Send us the product in the original box (without sticking tape, tape, or stickers on the original box) and with all labels, warranty sheets, manuals, CDs, etc. (if any). Finally, affix the return label to the outer package.

Step 3: Send the Package

Send the package to the address indicated on the return label.

Step 4: Get Your Refund

As soon as the package arrives and is inspected, we will send you an email and, if the product is in perfect condition, we will confirm the refund of the amount paid. Please note that refund processing times may take up to 15 business days.

Remember that if you wish to exchange the product for a different one, you will need to place a new order and pay the shipping costs again.
In the case of a warranty return, we will collect the product at our expense and ship it to the brand. The wait time depends on the brand's processing time. Remember that the final decision regarding exchange, repair, or refund always rests with the brand. As soon as we receive a response, we will contact you to let you know if the warranty has been accepted and, if so, we will let you know if the brand has decided to proceed with a refund, repair, or replacement.

Regards

Rated 5 out of 5 stars

Easy and quick

April 11, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 4 out of 5 stars

Quick delivery

Quick delivery

April 8, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

The wrong size got shipped

The wrong size got shipped. Funny enought that the shoes had a lable attached with the size I ordered but the inner/actual label of the shoes had another size. When I wanted to start the return process, I selected the reason "wrong size shipped". To finish that process they wanted me to upload !!!6!!! photos of the shoes. These 6 photos are mandatory. 6 photos to prove the size is wrong!?

April 5, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello Silvio,

We are very sorry for your comments. In order to verify your case and confirm whether it was our error, you must submit a return request. Remember to choose the correct reason for the return. If it was our error, the return shipping costs will be our responsibility, provided that the product is actually damaged, defective, or incorrect.

In the case of a voluntary return, the shipping costs are the customer's responsibility.

Have a great day.

Best regards

Rated 1 out of 5 stars

Disgusting

Disgusting! Sent wrong size and wanted me to pay over double the delivery fee to send them back!

April 5, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello Adam,

We are very sorry for your comments. In order to verify your case and confirm whether it was our error, you must submit a return request. Remember to choose the correct reason for the return. If it was our error, the return shipping costs will be our responsibility, provided that the product is actually damaged, defective, or incorrect.

In the case of a voluntary return, the shipping costs are the customer's responsibility.

Have a great day.

Best regards

Rated 5 out of 5 stars

Everything was really smooth

Everything was really smooth from ordering to delivery!

March 24, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,


Rated 5 out of 5 stars

Apair of Adidas Dropset 3’s…

I bought a pair of Adidas Dropset 3’s for 2/3 of the price! A really good price!

Everything was fine. Delivery from Spain to Sweden in a few days… believe it was 5 days before I got the shoes. I’m happy!

I can recommend traininn.com

March 28, 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,


Rated 5 out of 5 stars

Great product, great service.

They have a great range of products at very competitive prices. Buying and delivery all went very smoothly and I was happy with my purchase and would buy from them again.

February 22, 2025
Unprompted review
Traininn logo

Reply from Traininn


Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

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