Trainline Reviews 142,928

Normally v good but you can not buy a ticket from St Pancras international to Stratford international abd if you try to book to Saxmundham via Stratford international or Stratford London that doesn’t work either. I told them on feedback but have had no response. Disappointed.

Everything is processed quickly so you know where you are with things. However, I do not understand why rail and sail tickets have been discontinued, or why off peak return tickets are rarely available anymore.

Amazing value, I only book through this app👍

I use Northern rail alot. Trains need improving , there no room , sone times no luggage space, no tables tnere always cold, I changed company to do one of my journeys with transpennine, what a e oerience, so much room, leg space and tables, especially when u have children travelling. Alot of improvements is needed

Trains on time both ways with seats available and charging ports.

Too expensive, too confusing to buy, advertise savings but in the end they work out costing more! Useless customer service.

The fact that you can't cancel tickets for a full refund or even at all is absolutely mad.
I'm dyslexic and autistic and I was supposed to book tickets for July but I booked them for June instead. A stupid mistake I know, but I'm only human, we all do stuff like that sometimes. Anyway, my tickets are non refundable. I've just thrown what little money I have down the drain with this company. Just book tickets through the actual train's app, like Greater Anglia etc, it's cheaper and they tend to be more understanding.

Disappointing.
Offered to book me a seat - but when I got my ticket, it stated that there was no seat reservation.

Also if I’d booked last week, it would have been £70
When I booked yesterday, it cost me over £100.
Very frustrating!!

The website was easy to navigate and to book tickets. I transferred the tickets to my phone. This was the good part unfortunately carriages where our seats were reserved were removed from the train consequently we were all crammed in like sardines. I will not be using a train again. Go by coach as you are guaranteed a booked seat.

Easy to navigate website, had problem with my first reservation made with my credit card and transaction failed for some unknown reason. Refund was submitted automatically. Retried another reservation with different credit that was successful.

My experience was really good,my journey was Wonderful. The staff are always so very pleasant and helpful! God bless the British rail!
Teresa Jones.

First time using this , went well and when I got a bit confused the station staff were fantastic and got me sorted
Many thanks

I booked an open return but when it went through it appears I am travelling out and coming back the same day. There s no way to change it apart from requesting a refund which could take time. Meanwhile I have no return ticket.

Been using Trainline for around 10 years....easy to use and always great value.

I have used Trainline before without any problem but booking a trip from London to Cornwall, only after paying did they tell me that I would need to contact the train company to book seats. I therefore cancelled, Trainline telling me the money, less a booking fee, would be refunded in five days. Thirteen days later and after a reminder, there is no sign of the money.

Brilliant information and service always use Trainline the best👍

You've saved us several hundred quid (vs. National Rail prices) these last few years.

BEWARE .

So after an impressive booking process and decent price…

It transpired that even choosing seat type… it’s not until you receive the tickets that you realise your travel group are seated in completely different coaches.

If you need to be seated together, for example .. to chaperone a vulnerable adult …. It’s not good.

In order to change seating involves an additional fee, for a different time with the additional rebooking price.

Very bad indeed.

Great shame 😳

Always easy and good to use. Only to g is on trains where a seat res is needed you cannot see the allocation or change it which is a shame. I notice also TPE have removed the same option from their own website.