Trainline Reviews 144,918

Everything went well until the end I have to go and get the Booking made into a hard paper copy. I thought that was the whole point of doing it on your phone so that you had it digital.

I was assisted by a really helpful operator on the phoneline to locate my email ticket , which had gone astray ! They were very patient xxxx

I like Trainline a lot and the app is so easy to use and payment is pretty easy too highly recommend.

No issues, easy to book. Train on time.

easy to book using the app
kept up to date with everything

Having given me tickets which were insufficient for the outward journey (tube tickets don't work on the Elizabeth line, apparently), and not what I requested for the return journey (fixed trains, not flexible timing), The Trainline support guy was very helpful and said I should go to the train station and buy the tickets I needed, and that they would refund the cost of those.

I did this, was promised the refund, and now, several months, many phone calls, and many emails later the refund still hasn't come through. It was a business trip and I want our accounts staff to deal with this, and despite authorising them to deal with the issue, the Trainline is still refusing to deal with her. A few weeks back both of us were on the phone to The Trainline at the same time and after asking to talk to a manager the issues were all sorted and we were promised the refund would arrive within the week. This has not happened and now The Trainline is refusing to talk to our accounts staff again.

On choosing an outward time I put in a return time only to find the outward time had changed. Having sorted that out I continued only to find that the date of departure had changed. It took me just over an hour to book a simple return from Newton Abbot to Paddington. The entire experience was farcical and needs looking into.

The train left the station a few minutes late and more and more passengers got on an already packed train. There were only eight carriages and this was peak time from Euston London. On the way to London Euston the train had ten carriages and it was off peak and in my logic surely you would put on more carriages at PEAK times. We stood all the way to Milton Keynes in a hot stuffy carriage after a full day on my feet in London. Then to top it all we had to stop for a while as apparently there was a track side fire and a queue of three trains ahead. There was no evidence of any track side fire. 😟

This is just so simple and takes awsy all the faf of going standing in a que waiting when you can book and pay from your home on the beach in a cafe in the bath....dont drop your phone in the water...but anywhere. Booking is so simple downliad the app sign up and book. Its simple.

My train was 20 minutes late reaching my journey’s end. I received an email from Trainline purporting to assist me making a delay repay claim. I have just spent 45 minutes signing up, filling a form twice, trying to get a pdf of the e-ticket, then going back to complete the online form to find that all details I’ve entered have disappeared again. I have no idea what I’m expected to do. In future will not use Trainline. If I’d obtained a real ticket I could have made my claim.

Booked on line - very straightforward
Personnel at station very helpful

Clear instructions

Have used Trainline for buying rail journeys, for years.
Easy to use, swift never any problem with the site. E tickets are easy to use at the turnstile which is really important.

All very smooth and on time

Because of the way the booking system offers more than just the tickets for the selected day I found I had booked the day after the one I wanted and the tickets were not able to be changed or refunded which had a knock on effect to my other plans and involved me in more expense.

Very easy to use website, and the price was competitive.

Still overcharging for what is practically, basic transport .. and they want a transaction fee too which only their bosses probably know where it goes and what it is for in the digital age. Clearly a British app and system to enrich the few while almost robbing the many that offers a slightly cheaper and easier way to buy a ticket to hook you in. The fact they probably fired ticket cashiers to the dozen, didn't make the tickets cheaper so they didn't pass that on to the consumer that needs to travel for work... to the contrary. Verdict: basic necessity sold as 'luxury'... in an app that is helpful but annoying at times.

Easy app to use - books seats and tickets straight to your phone

Very frustrating experience.

I booked a train from Didcot Parkway railway station to Oxford railway station to attend a flat viewing in Botley. My scheduled train was cancelled due to a fault, and then the following service was cancelled as well. I waited hoping the issue would be resolved, but by the time it became clear it wasn’t, I had already missed the appointment and lost the opportunity to view the property.

What makes it worse is that, despite the cancellation being entirely outside my control, the app does not offer me a straightforward refund option. The cancellation and refund pages repeatedly fail to load, and there is no proper live chat support to contact someone directly. It feels like unnecessary barriers are put in place to discourage customers from claiming refunds they are entitled to.

Train cancellations can happen, but making the refund process this difficult after disrupting people’s plans is unacceptable. I’m tired of this happening and then having to waste even more time chasing support.

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Experiencia muy frustrante.

Reservé un tren desde Didcot Parkway railway station hasta Oxford railway station para ir a ver un piso en Botley. Mi tren fue cancelado por una avería y el siguiente servicio también fue cancelado. Esperé con la esperanza de que se solucionara, pero cuando quedó claro que no iba a ser así, ya había perdido la cita y la oportunidad de ver el piso.

Lo peor es que, a pesar de que la cancelación fue totalmente ajena a mí, la aplicación no me ofrece una opción clara para solicitar el reembolso. Las páginas de cancelación y reembolso fallan constantemente y ni siquiera hay un chat para contactar directamente con alguien. Da la sensación de que ponen trabas innecesarias para evitar que los clientes reclamen el dinero que les corresponde.

Que se cancelen trenes puede pasar, pero hacer tan difícil el proceso de devolución después de arruinar los planes de la gente es inaceptable. Estoy harto de que pasen estas cosas y de tener que perder aún más tiempo intentando conseguir soporte.