Trainspotters Ltd Reviews 

37
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Item was to replace a damaged product on our premises that had been previously bought three years ago from Trainspotters Ltd. Item came very quickly and was well and securely packaged. Will use agai... See more

Company replied

Rated 5 out of 5 stars

After years of service imagine our horror when we found we had broke a hook on an industrial style lampshade. What a delight to call and have such a warm response accompanied by a brilliant let’s see... See more

Company replied

Rated 4 out of 5 stars

We ordered 2 lights which we loved the look of from the website. One was a small globe and the other a cone shape. Both had a high quality ceramic base and both lights were glass. The cone light is... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our pendant light, which has a vintage look and would work in different contexts. We are going to use in our living room but would be equally happy to use in our bedroom or elsew... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Dealers in vintage and bespoke industrial lighting since 2005. Reusing the best from the past and building quality pendant and wall lighting to last for generations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

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(37)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Item was to replace a damaged product…

Item was to replace a damaged product on our premises that had been previously bought three years ago from Trainspotters Ltd.
Item came very quickly and was well and securely packaged.
Will use again in future

February 12, 2026
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Reply from Trainspotters Ltd

A pleasure, thanks very much for the positive feedback 🙏🏼

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Rated 5 out of 5 stars

the company is excellent

the company is excellent, the quality of the lamps is unique, the delivery was quick, and the customer service is extremely attentive.

December 4, 2025
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Reply from Trainspotters Ltd

A pleasure as always Annie 🙏🏼

Rated 5 out of 5 stars

Amazing Service, Beautiful Product

We had an issue with the height of our ceiling and the hanging bar for the light and Jesse did the most amazing job and cut down the hanging bar to fit. if I could give 100/10 I would.

October 25, 2024
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Reply from Trainspotters Ltd

Ah thankyou so much, glad we resolved the issue 🙏🏼

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Rated 5 out of 5 stars

Ensured I was buying the right product…

Ensured I was buying the right product for overseas use even though this could have been easily ignored by another vendor. Very happy with my purchase!

September 25, 2024
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Reply from Trainspotters Ltd

Thankyou very much for taking the time to feedback 🙏🏼

Rated 5 out of 5 stars

A First class response

After years of service imagine our horror when we found we had broke a hook on an industrial style lampshade. What a delight to call and have such a warm response accompanied by a brilliant let’s see what we can do attitude. Incredibly rare. Poppy and the team went the extra mile to help us secure a replacement hook. Whilst a relatively small purchase we felt welcomed and valued. How often can you experience this nowadays?

September 10, 2024
Unprompted review
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Reply from Trainspotters Ltd

An absolute pleasure, and really no trouble at all.

Rated 4 out of 5 stars

Mixed experience!

We ordered 2 lights which we loved the look of from the website. One was a small globe and the other a cone shape. Both had a high quality ceramic base and both lights were glass. The cone light is very nice indeed and looks great. However the small globe unfortunately has a seam across it where two halves of the sphere have been joined together. It does spoil the look of it and it wasn’t obvious from the website that this is how it would look. We were disappointed with that given that it was quite an expensive product. There is no seam on the cone, it is smooth all round.
Update- Thank you to Trainspotting for replying! I certainly agree that these are high quality items. We considered returning the small globe, but on balance decided we would prefer to keep it, the seam is not too noticeable when installed.

July 28, 2024
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Reply from Trainspotters Ltd

Hi Jenna,
Thanks for your feedback.
Because these lights have integral glass threads on them they need to be blown in 2 parts and then joined. The cone is the same and also has a seam, though perhaps less noticeable on the one you have, they all differ slightly. But they are still high quality and they are mouth-blown in a traditional glass foundry.
We are always totally happy to return and replace or refund if a client is not 100% happy, and naturally would have done so for you had you asked.
At £85+vat each we are confident that these lights, from our best-selling range, are very competitively priced compared to other cost-driven alternatives on the lighting market.

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Rated 5 out of 5 stars

Very nice service

Very nice service. Thank You!

October 26, 2023
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Reply from Trainspotters Ltd

A pleasure! Thanks for your positive feedback 🙏🏼

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Rated 5 out of 5 stars

We visited the showroom towards the end…

We visited the showroom towards the end of September, where we received a very pleasant welcome.
Having spent some time with the owner, we ordered lighting for our new kitchen.

We subsequently placed a further order on a Sunday evening for some bedroom lights. Monday morning the order was acknowledged and the lights arrived on Tuesday.

Very efficient and professional service.

October 24, 2023
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Reply from Trainspotters Ltd

A business doing pleasure with you! Thanks...

Rated 5 out of 5 stars

all good

good goods and good service

August 20, 2023
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Reply from Trainspotters Ltd

Thanks very much, a pleasure....

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Rated 5 out of 5 stars

Everything

Everything - 2nd visit and perfect transaction - beautiful lights, well packaged!

May 7, 2023
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Reply from Trainspotters Ltd

Wow, thankyou! ☺️

Rated 5 out of 5 stars

Trainspotters worked with me to make…

Trainspotters worked with me to make sure I was available to receive the delivery of items at a date that worked for me. When I received the packages nothing was broken and everything was well packed. One light I ordered was the wrong version, but they quickly corrected it once I contacted them about it. The quality of the products were great as well.

April 6, 2023
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Reply from Trainspotters Ltd

Thank you for your positivity William, we appreciate the feedback!

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