Train Spread Reviews 

88
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally smooth and easy booking process, noting that arranging advance train tickets from abroad is normally quite complicated. People consistently praise the dedicated customer support team for being extremely responsive, patient, and thoroughly accommodating with all schedule and itinerary modifications. Though some customers noted that certain desired train options or class combinations were initially unavailable, they appreciated the alternative choices offered. Travelers emphasize that this professional and reliable assistance provides great peace of mind and successfully removes any anxiety or stress from the entire journey.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking process, frequently noting that securing train tickets is... See more

Service

People report positive experiences with service, frequently highlighting quick responses, clear... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with quick replies... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently find the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, extremely responsive in replies, highly recommend! Booked 2 separate train rides with them. For the first train booking, tickets were sold out and they emailed me very promptly with an a... See more

Rated 5 out of 5 stars

We booked our family’s train tickets through China Highlights for our trip from Beijing to Harbin, and the experience was very reassuring, especially as first-time train travellers in China. We i... See more

Rated 5 out of 5 stars

Very easy booking process and extremely responsive customer service — highly recommended. I booked two separate train journeys through them. For the first one, the original train was cancelled, and th... See more

Rated 5 out of 5 stars

The train booking was initially done by my son but for one journey Hong Kong to Beijing a train was taken out of service on the day of our travel. This was communicated to me and another train the fo... See more


Company details

  1. Train Ticket Agency

Written by the company

We are a train ticket agency that provides a comfortable and welcoming environment. Our aim is to offer you a personalized and hassle-free experience when booking your tickets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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No recent history of asking for reviews

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4.9

All reviews

(88)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Complete positive experience from start to end

I agree with all the previous positive reviews - no nede to repeat them.

my recent request for three bookings during golden week 2026 they secured two of the three requests in business class, and suggested and then secured the third in first class for me.

It was a breeze boarding the trains and I will definitely use them next time. The charge for their service is definitely worth it as a western foreigner.

Thank you!!!!

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

TOP TOP TOP! Super reccomended

Nothing to complain about, the service was impeccable. The team members were accurate, punctual, and extremely professional, keeping in touch with me not only via email but also through WeChat. All services were booked exactly according to my itinerary. Only one train was unavailable, but they immediately found an alternative solution. I highly recommend CHINAHIGHLIGHTS to anyone planning a trip to China. TOP!

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Honest, quick and efficient train booking

I ended up booking 3 train tickets with Annie via the China Highlights service (Train Spread). I had originally requested to book on more journeys but my plans changed, Annie took this in her stride and altered and repriced the tickets as required.
Annie was very professional, efficient, and reliable in suggesting alternative trains and routes.
I highly recommend them to any traveler looking to book train tickets!

September 26, 2026
Unprompted review
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Rated 5 out of 5 stars

For my trips to China

For my trips to China, I book my train tickets again and agian via China Highlights (Train Spread) which is super convenient! Quick responses and clear communication!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

This was the first time using an agency…

This was the first time using an agency to book tickets in China. I travelled from Beijing to Ulan Battar on the trans Mongolian railway. China highlights were really good to deal with. Great communication the whole time, and made the process easy. I highly recommend using them

September 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Trains in China

This is the third time I have booked train travel in China through this company. They are responsive and deliver on time. Very professional service from Trent.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

It was the second time I have booked train tickets via the China Highlights service. On both occasions, the whole process was very intuitive and the service provided was very professional, efficient, and reliable. The travel advisor was very proactive and remarkably fast in customer support. For some of my journeys, the original train sold out, but the team immediately reached out to me via email with a clear, convenient alternative departure for the same day. As soon as I replied to confirm the new time, they processed the updated reservation almost instantaneously. Most importantly, the subsequent execution of each step of the journey went completely smoothly from start to finish without a single hitch. If you are looking for a trustworthy, hassle-free way to book China bullet train tickets, look no further. I highly recommend them to any traveler!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I've used China Highlights to book my train trips.

I've used China Highlights to book my trains in China for a few years now and they've been exceptional. So easy to deal with, super helpful and they just make the whole experience really simple. There is always someone available if you need help which makes a huge difference and they are super quick to respond.

August 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service and great support…

Excellent service and great support throughout the booking process. The train booking was handled smoothly, and when changes were required, the team was always responsive, helpful, and supportive in finding the best solution.

I truly appreciate their professionalism, patience, and willingness to assist whenever needed. A reliable service that I would definitely recommend!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

It was the first ticket I had booked…

It was the first ticket I had booked for China and I was very unsure of how to do. I received very clear instructions during the booking and then I was explained about the procedures. Everything went smoothly and I was very happy.

The only problem ( and that was my fault!) was that when I provided my passport number I only gave numbers and not the first three letters so I was stopped at the station but when I explained the problem, it went well.

Thank you so much: my trip Shanghai- Beijing went extremely well and it was the icing on the cake. My last trip in China after 3 weeks and it went very smoothly.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

We've purchased several train tickets…

We've purchased several train tickets through Chinahighlights.com.
Communication was always very quick and smooth, with very clear information.
I had to request a refund, and that process was also very easy.
Annie assisted us.

August 13, 2026
Unprompted review

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