Randal is always easy to deal with, annd transfers of crypto to my wallet are usually very fast. Every once in a while the transfer of funds into my wallet is delayed a bit, but I have learned to trus... See more
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Quick and easy just remember when buying crypto before confirming order click on the cog top right corner click on your log in name then press enable sales confirm wallet it's going to then confirm an... See more
Using crypto keeps my money safe and I feel confident that my money won’t get lost or taken using crypto currency. And I recommend this to anyone needing to save or make investments. In the future... See more
I never had any problem with Transak, quick transfer even when they were smaller. I have no interet in Transak but I recommend them. The fees are affordable. Very satisfied, thx.
Company details
- #28 of 41 best companies in Cryptocurrency Service
- #33 of 52 best companies in Payment Service
- #227 of 346 best companies in Software Company
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
You should know
4.1
Great
53K reviews
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Uncomplicated and efficient. After the transfers of a larger amount…
After the transfers of a larger amount failed several times, I continued gradually with small amounts, and it worked clearly. A wonderful experience, without unnecessary detours or bureaucratic hurdles.
June 18, 2026
The system works much of the time but…
The system works much of the time but there are sometimes that the transactions do not go thru, but that may not be on your end.
June 17, 2026
Transak is easy to use and the fees are…
Transak is easy to use and the fees are very affordable
June 20, 2026
Rapid transaction,easy
June 20, 2026
Quick and easy just remember when…
Quick and easy just remember when buying crypto before confirming order click on the cog top right corner click on your log in name then press enable sales confirm wallet it's going to then confirm and click buy goes through superbly. I kept getting failed until I discovered you had to enable sales before confirm
June 18, 2026
Ease of transaction..fast payment
June 20, 2026
speed
If the transaction is fast, then everything is fine, thank you very much for the confirmation email
June 20, 2026
So easy to use and have the best…
So easy to use and have the best experience with the service.
June 17, 2026
The payment service didn't cause me any…
The payment service didn't cause me any problems. Hopefully in its confirmation
June 19, 2026
They are a smooth transition when…
They are a smooth transition when purchasing crypto with PayPal through trust wallet. Very easy to use.
June 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very hard o get to funds and transfer…
Very hard o get to funds and transfer funds to new email address for the technically changed
June 20, 2026
Reply from Transak
Thank you for sharing your feedback with us.
We're sorry to hear that you found the process difficult. We appreciate you taking the time to let us know about your experience.
After reviewing your recent order, we can see that the transaction was not completed because the payment was declined by your card provider. Unfortunately, this type of decline occurs before we are able to process the order on our end.
We recommend trying the purchase again using the same card after confirming with your bank that the payment can be authorized, or alternatively using a different card registered in your name.
If you need any assistance during the process, our live chat support team is available to provide real-time help and guide you through the transaction.
We value your feedback and would love the opportunity to provide you with a smoother experience. If your issue is resolved, we would greatly appreciate it if you would consider updating your review and rating.
Transaction time was slow
Transaction time was slow. Otherwise it was what I expected. Thank you.
June 17, 2026
Reply from Transak
Thank you for your review and for sharing your feedback with us.
We checked your recent order and can confirm that it was processed successfully within 3 minutes from our end. Once the transaction was completed, the cryptocurrency was sent to the wallet address provided during the purchase.
We understand that transaction timing is an important part of the overall experience, and we appreciate your feedback. In some cases, the time it takes for funds to appear in a wallet can depend on blockchain confirmations and the receiving wallet provider's requirements.
We're glad to hear that the rest of the experience met your expectations. If you ever need assistance, our support team is always available to help.
If your experience was better than reflected in your current review, we would greatly appreciate it if you would consider updating your rating.
Thank you for choosing Transak.
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