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Transamerica Reviews 

1,474
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, kindness, and helpfulness, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, professional, and explain complex information clearly. The overall service is described as efficient and easy, with many appreciating the smooth user experience. However, some people mentioned issues with response times and communication, citing instances where processes took a long time or required multiple calls. A few other people also felt that customer service was substandard, with difficulties understanding representatives or getting issues resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, knowledge, and helpfulness in... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Service

Clients share positive opinions on service, with many expressing overall satisfaction and appreciation for... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers praising prompt... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as informative, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The phone conversation was polite. He gave an honest opinion. He gave me suggestions, doesn't feel like he pressured me to do something I have to do right away. He gave me list of things to consider.... See more

Company replied

Rated 5 out of 5 stars

I have been paying a loan by mail. Recently one was returned undeliverable by post office supposedly wrong P O Box. I called to find out why. Representative was very patient with me because I did no... See more

Company replied

Rated 5 out of 5 stars

The retirement consultant from Transamerica was great to work with. She was knowledgeable and informative. She answered all my questions and gave me some other things to consider as I contemplate r... See more

Company replied


Company details

  1. #173 of 251 best companies in Non-Bank Financial Service
  2. #40 of 67 best companies in Insurance Company
  3. #6 of 20 best companies in Investment Company
  4. #3 of 3 best companies in Retirement Scheme Provider
  5. #9 of 11 best companies in Term Life Insurance Provider Company

About Transamerica

Written by the company

Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.

Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.

Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.

But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,474)

991 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased to get a live person…

I was very pleased to get a live person virtually immediately. She knew exactly what I was trying to ask, was professional, caring, and efficient.
I love the autopay for my life insurance! So far my experiences have been outstanding, and I've had this insurance well over a year now 🥰🥰

May 22, 2026
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Reply from Transamerica

This is great feedback- thank you!

Rated 5 out of 5 stars

One phone call and I got all I needed.

I needed help with questions about the procedures as to what happens went I pass. I got everything I needed almost immediately by an very experienced gentleman who made sure I understood everything he had told me..

June 18, 2026
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Reply from Transamerica

Great to hear- thank you for sharing

Rated 5 out of 5 stars

Great Service The representative (who I spoke to) was…

The representative (who I spoke to) was friendly and helpful. I was finally able to regain access to my online account that locked me out the previous evening for unknown reasons. I'm relieved that this problem has been resolved quickly.

June 12, 2026
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Reply from Transamerica

Thank you for sharing!

Rated 4 out of 5 stars

Agent was helpful but when I received…

Agent was helpful but when I received my confirmation letter about my change of address, my apartment number was wrong. Please note that my correct address is: Elizabeth Stokes, 2916 Country Lane Dr., Apt. 1234, Temple, TX 76504 for Policy #015886561. Thank you!

May 21, 2026
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Reply from Transamerica

Thank you- we would suggest removing your personal information from your comment.

Rated 5 out of 5 stars

Fast

Fast, helpful, and great service. I was able to go through my transaction over the phone seamlessly. Thank you again.

June 5, 2026
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Reply from Transamerica

Great to hear- thank you

Rated 5 out of 5 stars

Helpful and knowledgeable

I called to request the firm to pay my premiums automatically. The rep was very friendly and helpful. I received the firm the next week.

May 27, 2026
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Reply from Transamerica

Great to hear- thanks for sharing!

Rated 3 out of 5 stars

I got disconnected one time and when…

I got disconnected one time and when transfered to the appropriate customer service representative, you are using foreign services with someone whose English is hard to understand.

June 2, 2026
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Reply from Transamerica

We apologize if we did not meet your expectations.

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