3 months, second line, TeamBlue accountability gap, zero resolution
Three months, second line, TeamBlue accountability gap, zero resolution
I run two business websites on TransIP managed WordPress hosting, both set up identically with the same theme. One works correctly. The other has had a structural installation error from day one.
The evidence is clear: the logo appears three times on the same page on the broken site. On the correctly installed site it appears once. The admin email address resets repeatedly to an incorrect address, and all settings — fonts, colours, layout — reset after every change.
This has been escalated to second line support. Despite that, I have been raising this since April with no resolution. Screenshots have been provided multiple times after being repeatedly requested. Responses arrive by email only with no committed response time.
There is no transparent way to reach anyone directly. TransIP is part of TeamBlue, an international hosting group, and it is entirely unclear who bears actual accountability for a faulty managed installation.
When I filed a formal complaint as a customer with multiple services, the response was that they would 'be sorry to see me go' — a dismissal dressed as courtesy, with no attempt to address the complaint — followed by complete silence
Three months. Second line escalation. Documented evidence ignored. A formal complaint met with a cancellation suggestion and then abandoned. This is not managed hosting — it is managed avoidance.








