Transparent Tracks Reviews 570

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as a lovely, thoughtful, and unique gift that makes a wonderful keepsake. The user experience is consistently praised, with many finding the website easy to navigate and the design process enjoyable. Reviewers also appreciate the personalization options and the accuracy of the final product compared to the preview. However, some people were dissatisfied with the quality, noting issues like pale, blurry, or tiny map prints, scratches, or a generally cheap feel. Delivery times also received mixed feedback; while some experienced prompt arrivals, others found shipping to be slow, especially for international orders, and some items arrived damaged.

What people talk about most

Product

Users describe positive interactions with product, with many finding it beautiful, perfect, and even better... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising surprisingly fast... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

User experience

Clients share positive opinions on user experience, with many finding the website easy to use and navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The idea behind this product is really lovely, and the magnet itself is a cute little sentimental item. Unfortunately, the map print quality is quite poor — the image looks pale and blurry. Import tax... See more

Company replied

Rated 4 out of 5 stars

only negative is that i emailed the company to see if i was able to make any small changes e.g. put the date/anniversary on the top of the map, rather than below, with the title and location underne... See more

Company replied

Rated 4 out of 5 stars

Nice little keychain. Very cute. Unfortunately the print on it is so tiny that i can't read it. Thinking of ordering a bigger size. I recommend these as a great way to commemorate an important plac... See more

Company replied

Rated 4 out of 5 stars

The product is great and makes a wonderful gift. The product was posted promptly and arrived quickly. The only downside was my preferred choice of stand wasn’t available. Would recommend this to anyon... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We are an Australian-based company passionate about transforming your favorite moments into lasting keepsakes. Our pieces don’t just stand out—they fill your space with memories you’ll treasure forever.


Contact info

4.0

Great

TrustScore 4 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Hmmmm. The wife loved it.

I did not recognize this was coming from Australia until after I ordered. That is mine to bear.

The tracking is not great especially once it is in the hands of USPS here in the States.

The print is not as vivid as it is on the website.

My wife loved it nonetheless.

Thank you for offering this service.

December 30, 2025
Unprompted review
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Reply from Transparent Tracks

Thanks for your honest feedback. We're so glad to hear your wife loved the gift — that means a lot to us. We understand international tracking can be hit-or-miss once it reaches USPS, and we appreciate your patience. We'll also pass along your note about the print to our team as we continue to improve.

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Rated 5 out of 5 stars

Suggestion to drop a pin

The quality of the product is very good with clean edges and good protective cover to make sure the piece is not scratched.

One suggestion that might be hard to implement but would give one t he opportunity to refine location.
In my particular case the map did not show the exact location and did not identify the name of the location as submitted in the order. Close but not what was on the picture in the order.
But I’m suggesting the ability to give the user the ability to drop a pin at the exact location.
So as an example, we were engaged in Point Lobos park near Carmel California, but the pin that was shown is actually pretty far off the location. It would be so cool if the user could drop a pin on the exact location, in my case on the edge of the park a few feet from the water. That would be more special.

December 24, 2025
Unprompted review
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Reply from Transparent Tracks

Hi Tony,
Thank you for the thoughtful review and helpful suggestion. We're glad to hear you were happy with the quality of the piece! We appreciate your feedback on map accuracy — while the system generates maps based on the location text entered, we agree that being able to drop a precise pin would make the experience even more personal. It’s a great idea, and we’ll definitely share it with our team as we continue to improve the design process.

Rated 5 out of 5 stars

Excellent

Really excellent, great product, highly recommend 💪🏻

January 1, 2026
Unprompted review
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Reply from Transparent Tracks

Thanks Ciaran, we're glad you love the product!

Rated 5 out of 5 stars

Lovely product

Item was well made, arrived ahead of time, very pleased with it.

December 31, 2025
Unprompted review
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Reply from Transparent Tracks

Thanks so much! We're glad you loved the product and that it arrived early. Appreciate your support!

Rated 1 out of 5 stars

Abysmal support

Really disappointed. I made an error on my order and IMMEDIATELY emailed support. They said it was too late to help me and too bad. I’ve tried escalating and each conversation feels like I’m starting over.

Finally got the product (shipping was extremely slow) and it’s… ok? Text is so small you can barely read it and overall I would say NOT worth the money. If you buy this make sure you make zero mistakes because they will NOT help you.

December 31, 2025
Unprompted review
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Reply from Transparent Tracks

Hi Cassie, we're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when an order error occurs. Because our products are custom-made, we have a very short window to make changes after an order is placed. That said, we’re always working to improve both our communication and support processes. If you need any further assistance, please don’t hesitate to reach out to us at support@transparenttracks.com

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Rated 3 out of 5 stars

Would love to give 5 star

Would love to give 5 star. Received it in great time from Australia all the way to Canada. Packaging wasn’t packaged great was in the bubble packaging and wasn’t sealed properly and product wasn’t wrapped only wooden holder was so bottom of it was scratched up. And I had pinned the proper address for map and it’s a generic map not actual map to where we first met very disappointed with that as that’s what I actually wanted.

December 1, 2025
Unprompted review
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Reply from Transparent Tracks

Thank you for your feedback — we're glad it arrived quickly, but we're sorry to hear about the condition of the packaging and the scratching. As for the map, we print exactly what is selected and shown in the preview during checkout. If you believe there was a technical issue with the preview or selection, feel free to reach out to us at support@transparenttracks.com
and we’ll be happy to review it with you.

Rated 5 out of 5 stars

A special gift

This is a unique and special idea created with very high quality.

December 27, 2025
Unprompted review
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Reply from Transparent Tracks

Thank you for the lovely review! We're so glad you found it unique and meaningful

Rated 3 out of 5 stars

The item was ok

The item was ok. No defects or anything but it didn’t Inspire as much as it did online

December 21, 2025
Unprompted review
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Reply from Transparent Tracks

We’re glad the item arrived without any issues, but we’re sorry to hear it didn’t quite live up to your expectations. We always aim to deliver pieces that feel just as special in person, and we appreciate you sharing your experience as we continue to improve.

Rated 5 out of 5 stars

Great experience

Easy to make an order, the order got here very quickly. Would definitely use again.

December 5, 2025
Unprompted review
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Reply from Transparent Tracks

Thanks for the great review! We're happy to hear the process was smooth and that your order arrived quickly. We'd love to have you back again!

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Rated 3 out of 5 stars

Received today

I received my purchase today. It's nice.

December 28, 2025
Unprompted review
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Reply from Transparent Tracks

Thanks Michael!

Rated 5 out of 5 stars

ΑΑΑΑ+ transaction

ΑΑΑΑ+ transaction.
Fast, precise and reliable.
Highly recommended.

December 24, 2025
Unprompted review
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Reply from Transparent Tracks

Thank you for the amazing review! We're so glad you had a smooth and reliable experience. Really appreciate the recommendation!

Rated 5 out of 5 stars

Absolutely loved the magnets

Absolutely loved the magnets! Looked just like the pictures online and the quality was great!!! Definitely will be using them again!

December 26, 2025
Unprompted review
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Reply from Transparent Tracks

So happy to hear you loved the magnets and that they matched your expectations - Thanks for the kind words!

Rated 4 out of 5 stars

Map Plaque Magnet

The idea behind this product is really lovely, and the magnet itself is a cute little sentimental item. Unfortunately, the map print quality is quite poor — the image looks pale and blurry. Import taxes to Europe are not included in the price, which makes the overall cost not worth it. I wouldn’t recommend ordering this product outside of Australia.

December 24, 2025
Unprompted review
Transparent Tracks logo

Reply from Transparent Tracks

Thank you for your feedback. We're glad you connected with the idea behind the product, but we're sorry to hear the print quality didn't meet your expectations. Our team puts a lot of care into the printing process, so if you believe there’s a fault, feel free to contact us at support@transparenttracks.com
and we’d be happy to take a look.

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Rated 5 out of 5 stars

Wifey loved it

Great presentation and exactly as described. Wife was overwhelmed that something so simple could be a precious memory.

December 25, 2025
Unprompted review
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Reply from Transparent Tracks

We love hearing that! So glad your wife loved it and that it made a special impact.

Rated 5 out of 5 stars

It was the perfect gift for my…boyfriend!

It was the perfect gift for my boyfriend and he showed and told everyone about it! I shared your website with quite a few people because everyone loved it and thought it was such a thoughtful and romantic gift!!!

December 25, 2025
Unprompted review
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Reply from Transparent Tracks

That’s so lovely to hear! We’re thrilled it made such a special impression — and thank you so much for spreading the word.

Rated 5 out of 5 stars

It’s a very nice

It’s a very nice. Simple thoughtful gift that’s well made , and can customise it too.

November 14, 2025
Unprompted review
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Reply from Transparent Tracks

Thanks so much for the kind words!

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Rated 5 out of 5 stars

Beautiful product

The process for ordering was easy with plenty of options. Shipping was fast even though the item was shipped to the US from Australia. The product looks great too.

December 25, 2025
Unprompted review
Transparent Tracks logo

Reply from Transparent Tracks

Thank you for the wonderful review! We're so glad you found the process easy, the shipping quick, and the final product just what you hoped for.

Rated 5 out of 5 stars

Street sign

Absolutely love the Transparent street sign w/stand I ordered for a gift. Came just in time Christmas!

December 25, 2025
Unprompted review
Transparent Tracks logo

Reply from Transparent Tracks

So happy to hear you loved the street sign design and that it arrived in time for Christmas!

Rated 5 out of 5 stars

It was a gift and it was great to see…

It was a gift and it was great to see the reaction when they opened it. It’s a great personalized and meaningful gift.

December 26, 2025
Unprompted review
Transparent Tracks logo

Reply from Transparent Tracks

We love hearing that! So glad the gift made a meaningful impact — those reactions are what it's all about.

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