Transportes Freylid Reviews 14

TrustScore 4.5 out of 5

4.4

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Company details

  1. Transportation Service
  2. Airport Shuttle Service
  3. Travel Aggregator

Information provided by various external sources

This is an agency specializing in tourist transport. One that strives to provide our customers with the highest level of all inclusive care and service. Between our excellent vehicles, extensive customizable transport plans and professional drivers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

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Rated 5 out of 5 stars

good service

The service is very good and everyone is friendly and speaks english. The prices aren't high, which is also good.

March 6, 2020
Unprompted review
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Reply from Transportes Freylid

Hey Dashiell!

Thank you for writing about your experience with Transportes Freylid. We cherish every comment and hope to improve every day delivering outstanding and terrific customer service as well as a fun environment.

We hope to see you back soon!

Pura Vida!
Justin, owner
Transportes Freylid

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Rated 5 out of 5 stars

Brilliant and easy transport

I spent 2 weeks in Monteverde working on a coffee farm and Andres was my contact for taxis, trips and activities. He was full of good knowledge about the area and gave great recommendations on what to do!
It was really easy to contact him and every trip and activity I booked was organised really well with no hassle. It’s great to use and support a local family run business. I would recommend using Faro Travel while in the area!

February 28, 2020
Unprompted review
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Reply from Transportes Freylid

Hola Jules!

Your feedback is highly appreciated, thank you for taking the time to provide such details, we all love reading it and feeling your appreciation for what we do, as a family project, your words mean a lot to us. This is your home anytime.

And if you know of anybody coming to Costa Rica please do not hesitate to recommend us, your experience is our best seller.

Pura Vida!
Andres, owner
Transportes Freylid.

Rated 5 out of 5 stars

Reputable

Reputable, local family run operation that serves as an agent for arranging tours. I used them for several tours (horseback riding and canopy tour) and was happy with their services.

February 1, 2020
Unprompted review
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Reply from Transportes Freylid

Hola Cheryl!

Thank you very much for your comments. We feel very proud to know that the service provided was a success and that our mission was accomplished.
I will share this review with the team.

We hope to see you soon!

Pura Vida!
Andres, owner
Transportes Freylid.

Rated 5 out of 5 stars

Great experience with Andres and co

Great experience with Andres and co! They were always available to take us around town and had excellent day trip recommendations. Everything was set up efficiently and everyone was very helpful and nice. I would definitely recommend this company to anyone coming to Monteverde!

February 1, 2020
Unprompted review
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Reply from Transportes Freylid

Hola Emily!

We are so happy to read these beautiful words on this great review and to know that you had a great time with us. It is always our goal to give you the best personalized experience in our country and a completely stress free vacation for our customers.

We will be waiting for your next time in Costa Rica to provide another great experience!

Pura Vida!
Justin, owner
Transportes Freylid.

Rated 5 out of 5 stars

very pleased with the company

The company was very professional and knowledgable. Friendly and accommodating. I would recommend to anyone traveling to Monteverde!

January 31, 2020
Unprompted review
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Reply from Transportes Freylid

Hey there!

Thank you very much for your comments. We feel very proud to know that the service provided was a success and that our mission was accomplished.
As you note, being a family owned and operated project ensures that Transportes Freylid is meticulously cared and looked for and adds a lot of charm and character to it as well. We try our best to offer personalized experiences in every single service.

We hope to see you soon!

Pura Vida!
Andrés, owner
Transportes Freylid.

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Rated 5 out of 5 stars

An amazing company that puts their…

An amazing company that puts their heart into the work! Super reliable, hospitable and would 100% recomend!

January 26, 2020
Unprompted review
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Reply from Transportes Freylid

Awesome Review!

We are happy to hear that you have enjoyed your trip with our hospitality and reliability.

Freylid is run by a local family who works hard to make you feel right like at home! We have owned this company for several years and started this project specifically in 2000. You can feel how much love is given to the company and to its management, allowing for a great atmosphere all throughout. This also easily makes you feel like part of our wonderful, tight family. A big part though, is the energy that our clients bring. People like you make our job so much easier and enjoyable.

Thanks for sharing your experience, and for recommending us!

Pura Vida!
Andres, owner
Transportes Freylid.
WhatsApp: +506 8578-4040

Rated 5 out of 5 stars

Would recommend!

I was volunteering in Monteverde on a farm and it was a remote place so we really needed a reliable transportation agency. This company helped me and my other volunteer friends so much especially because as students we made last minute plans, we’re on a tight budget and often changed our plans. However Andres (from the company) was very accommodating and gave us great prices and helped organise our last minute plans. He was also very accessible by phone even on holidays like Christmas and New Year’s Day. He also suggested lots of options and alternative solutions for our travel plans.

January 4, 2020
Unprompted review
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Reply from Transportes Freylid

Hi Alisha!

Thanks for sharing your review with us!

Our goal is to offer you unforgettable experiences and completely stress free vacation planning. We are glad to hear these kind comments, from the beginning to the end, seems like you enjoyed your experience!

All our team is conformed by professionals with a lot of experience and vocation for the service, and it is a pleasure for us to know that we have fulfilled.

We will be more than happy to see you in Costa Rica again soon!

Pura Vida!
Lady, owner
Transportes Freylid.

Rated 5 out of 5 stars

RECOMMENDED

I was in Monteverde as a volunteer and Andres helped us every step of the way on any trip we wanted to go. He always offered us very good prices. The shuttles were very comfortable and the drivers are bilingual. Would definitely recommend !!!

January 4, 2020
Unprompted review
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Reply from Transportes Freylid

Hands up for Andrés!

My brother Andres just like all the staff at Faro Travel are passionate about what we do, behind each operation, we have the best professionals taking care of every little detail.

I will make sure that Andrés hears from you! He will be very thankful.

We hope to see you back soon!

Pura Vida!
Justin, owner
Transportes Freylid.

Rated 4 out of 5 stars

Super friendly staff

Super friendly staff and very useful recommendations that helped me have a great trip!

October 20, 2019
Unprompted review
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Reply from Transportes Freylid

Hi Luciana!

Thanks for reviewing Transportes Freylid!

Our goal is to offer you an unforgettable stress free experience, with a complete costarican memorable experience!

We always say that life is about collecting memories, so we are more than glad to hear that you had a great trip with Freylid!

Hope was the first but not the last time we will see you traveling with us in Costa Rica.

Pura Vida!
Darla, owner
Transportes Freylid.

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Rated 5 out of 5 stars

Very helpful

The company was very helpful I planning day trips and tours and made my stay stress free. Andres is a very knowledgeable and helpful guy and speaks English. Overall I had a great experience with the company.👍

September 19, 2019
Unprompted review
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Reply from Transportes Freylid

Hola Alexander!

Thank you for the compliment. We are so honored to know that you had a great experience with us! we pride ourselves on giving travelers the vacation they have always wanted, doing our best to stay within their budget and going overboard with personalized service.

We appreciate you taking your time to write this great review about us.

Pura Vida!
Justin, owner
Transportes Freylid.

Rated 5 out of 5 stars

fantastic service and experience!非常棒的体验和服务

Andres is a helpful and nice guy, and he provides a lot of local info to me. He speaks excellent english. He offers the transportation and tour booking. Overall, fantastic service!

September 13, 2019
Unprompted review
Transportes Freylid logo

Reply from Transportes Freylid

Hey Xiaodan Wang!

Thank you for taking your time to write, we really appreciate it.

Our staff is always delighted to provide memorable custom service they are sure you will remember forever.
Andrés!!! as you already know, he is extremely knowledgeable & efficient, having grown up in the family business, knows the product, accommodations, tours and activities like the back of his hand. (plus, he is a really nice person) We are so happy and fortunate to be working with him. He will be very pleased when he sees your review.

Thank you again, please come back soon!

Pura Vida!
Freddy, owner
Transportes Freylid.

Rated 5 out of 5 stars

Great company! Very helpful!

I am in Monteverde for one week and Andrés has been really helpful with arranging transportation between my host family and different adventures and tours. He has good knowledge of what is available in the area and is a good driver and a great guide.

September 6, 2019
Unprompted review
Transportes Freylid logo

Reply from Transportes Freylid

Hola Chuan Lu!

We feel so honored that you found our services helpful and booked different transports, adventures and tours with us, a perfect threesome.

Andrés is on cloud nine with your review and we can't thank you enough. He does a great job and your kind words encourage him even more. We've been providing memorable experiences in Costa Rica for more than 20 years and we pride ourselves on giving travelers the vacation they have always wanted, doing our best to stay within their budget and going overboard with personalized service.
Hopefully we will be able to assist you again in the future, or any family and friends you send to us, and it will be our distinct pleasure.

Thank you so much for choosing Transportes Freylid.

Pura Vida!
Freddy,owner
Transportes Freylid.

Rated 4 out of 5 stars

Whilst my stay at a local cafe farm…

Whilst my stay at a local cafe farm slightly outside of Santa Elena I was reliant on transport, to either get to the town or to other place. In that aspect Andres was very helpful, as he not only provided the transport but also organized our tours. Himself and the taxi driver were always very kind and helpful to us. He’s the plug!

September 6, 2019
Unprompted review
Transportes Freylid logo

Reply from Transportes Freylid

Hi Nikolai Krome,

Thank you for taking the time to write this review and it is gratifying to know you enjoyed the transfers and tours operated by us.

We pride ourselves in safe, responsible and friendly drivers and it's good to know how they are doing out there on the road in what we consider one of the most challenging jobs in Costa Rica!

Pura Vida!
Freddy, owner
Transportes Freylid.

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Rated 4 out of 5 stars

I stayed at a coffee farm a little bit…

I stayed at a coffee farm a little bit outside of Santa Elena and needed many taxis. They took care of everything. The process of being able to text or call whenever is amazing. This company made my trip more enjoyable. They were also very helpful giving us information about the area and helping us arrange tours. You should use them for any of your travel needs while here - taxis, tickets, etc!

September 6, 2019
Unprompted review
Transportes Freylid logo

Reply from Transportes Freylid

Hola Isabela Cristancho!

Thanks so much for writting this review! It was an honor for my family to help you while your visit to Costa Rica and hope you had a blast during your stay at our coffee farm. We make a commitment from the moment that customers contact us through any of the available, means giving continuity through responsibility, punctuality and other values ​​to achieve the satisfaction of you, our customers.

Thank you very much for your preference. We hope you will choose us again,

Pura Vida!
Freddy,owner
Transportes Freylid.

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