Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
Company replied
Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience!
March 30, 2026
Unprompted review
Reply from Travala
Thank you so much ! Let us know how we can make your experience 5 stars - we love the positive feedback and always want to do better =)
Reply from Travala
Thank you so much ! We love hearing positive words about our small customer service team :)
I made a mistake and customer service…
I made a mistake and customer service sorted it for me. Absolutely brilliant
March 20, 2026
Reply from Travala
Thank you for your lovely feedback! We're so glad our customer service team could help sort things out for you, mistakes happen, and we're always here to help 😊
Reply from Travala
Hello
Thank you for your feedback.
We’re sorry to hear that your experience felt too small and congested. We take comments like this seriously as they help us improve.
We have reached out to you to better understand the issue and gather more details, but we haven’t received a response yet. If you’re able to share more about your experience, we’d really appreciate it so we can look into this further and work on improving.
We hope to hear from you soon.
Best regards,
The Travala.com team
Seamless as always
March 24, 2026
Reply from Travala
We are so grateful for your positive feedback ! Happy to help anytime ! Thanks for being a great customer.
Quick and easy booking process
Quick and easy booking process. Variety of payment options.
March 20, 2026
Reply from Travala
Thank you for your feedback! We’re glad you found the booking process quick and easy, and that the payment options suited your needs. We appreciate your support 😊
Their booking is quick and smart
Their booking is quick and smart. Their customer service is super fast and also smooth and patient. They always give thr best wishes after every booking. Oh and another thing there are some rewards that they give in AVA. Travala is the best ever and i will always trust them. Affordability and wide spread, i could book according to what i wanted to spend. I love TRAVALA.COM❤️❤️❤️ Just taking a rest after my flights that i booked with them and also skeeping in a hotel i booked with Travala.🔥🔥🔥
March 24, 2026
Reply from Travala
Thank you so much for this amazing review! We’re thrilled to hear you enjoyed the quick booking process and had a great experience with our customer service. It’s wonderful that you’re making the most of the rewards , we love to hear it !
We truly appreciate your trust and support, rest well and enjoy your stay! ❤️🔥
Reply from Travala
Glad to hear that! We’re happy everything went smoothly 😊 Thank you for taking the time to leave a good review !
Very Good Service and Support
We have been using Travala for a year and our experience always been great. The app offers many payment options, making everything easy and convenient for us. The customer service always has been superb so far very responsive and helpful.
March 23, 2026
Unprompted review
Reply from Travala
Thank you for your continued support over the past year! We’re delighted to hear you’ve consistently had a great experience and that the payment options and customer service have made things easy and convenient for you. We truly appreciate your trust and hope to keep assisting you with your travel needs 😊
Reply from Travala
Thank you for your kind words! We’re glad you found the service efficient, friendly, and effective. We appreciate the review.Have a great day ! :)
Very helpful!
March 24, 2026
Unprompted review
Reply from Travala
We’re so glad to hear that you found our team to be helpful ! Thank you for your feedback, it means alot to us 😊
Reply from Travala
Hi there,
Thank you for your feedback, and we're really sorry to hear about your experience.
We have already reached out to you via email but have not received any response so far.
Please kindly reply to our email or contact us at support@travala.com with more details about your booking or experience. This will allow us to look into the matter thoroughly and assist you accordingly.
We appreciate your time and hope to have the opportunity to resolve this for you.
Best regards,
The Travala.com team
Very happy with the service and can…
Very happy with the service and can highly recommend it for other travellers
March 24, 2026
Reply from Travala
Thank you for your kind feedback! We’re so glad you’re happy with the service, and we really appreciate your recommendation to fellow travellers , it means alot to us !
Reply from Travala
Thank you for your feedback! We’re really happy to know you find our booking process easy and convenient. We look forward to helping you with many more stays in the future.
Best regards,
The Travala.com team
Great travel booking website
Easy to navigate, lots of different payment options that you can also combine with each other, cashback on many bookings, can highly recommend! Only thing that still needs to be worked on is selection of available hotels - there's room to grow.
June 2, 2025
Reply from Travala
Thank you for your thoughtful review and recommendation! We’re delighted to hear that you find our platform easy to navigate and enjoy the flexibility of our payment options, as well as the cashback offers.
We also appreciate your feedback regarding the selection of available hotels. We’re continuously working on expanding our inventory to provide even more options for our users, and your input helps guide those improvements.
We look forward to supporting you with more great bookings in the future.
Best regards,
The Travala.com Team
Reply from Travala
Thank you for your review! We’re thrilled to hear that you found your experience amazing, seamless, and easy.
We look forward to helping you with many more bookings in the future.
Best regards,
The Travala.com Team
orders should be immediately confirmed…
orders should be immediately confirmed once the transaction hits the blockchain. Especially for trusted accounts with high ranks. Would make the booking experience way better and be like other platforms.
March 21, 2026
Reply from Travala
Thank you for your valuable feedback! We understand how immediate confirmation after a blockchain transaction would enhance the booking experience, especially for trusted users.
At the moment, while the payment may be confirmed on the blockchain, we still need a short processing time to verify the transaction and complete the booking with our suppliers. This step is essential to ensure that your reservation is successfully secured.
That said, we’re continuously working on improving our processes to make confirmations as fast and seamless as possible, and we truly appreciate your suggestion.
Best regards,
The Travala.com Team
I've been using them for a long time
I've been using them for a long time, their best feature is they accept crypto
March 19, 2026
Unprompted review
Reply from Travala
Thank you for your continued support! We’re delighted to hear that you’ve been using our platform for a long time and that you value our crypto payment options.
We’re committed to making travel booking as flexible and accessible as possible, and it’s great to know this feature stands out to you. We look forward to serving you on many more trips ahead.
Best regards,
The Travala.com Team
Reply from Travala
Thank you for your kind review! We’re glad to hear that you found our service helpful.
We look forward to assisting you again in the future.
Best regards,
The Travala.com Team
Reply from Travala
Thank you for your review ! We’re glad you had a great experience with both our customer service and booking process 😊
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