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A local, independent, and ethical travel agent, Co-op Travel - based within Quadrant department stores in Chelmsford and Braintree - work with hundreds of tour operators to ensure the widest selection of holidays are available to their clients. Fully ABTA protected for their clients financial security, recent surveys showed that 100% of them would recommend the Co-op Travel team to their friends and family.
Moulsham Street 220, CM2 0LS, Chelmsford, United Kingdom
3.2
18 reviews
No recent history of asking for reviews
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Had bad experience with Co-op Travel in Derbion, Derby. Customer service bad, did not want to help you as soon as you walked in, not even a smile.
I will NEVER step foot in that place again.
I’ve booked quite a few holidays through Co-op travel Cheltenham and I’ve never been disappointed. Staff are patient and helpful and there’s never any problem if you can’t decide on the day. My latest holiday was booked with Brendon. Brendon arranged everything in a professional and friendly manner even checked me and my partner in on line. He then Emailed the boarding passes to me and put hard copies in the post that have arrived today. Thanks Brendon 😊. This certainly took all the stress away from me booking on line. I would recommend a visit to Co-op travel if you’re thinking about your next holiday.
I recently had to cancel a trip I had booked due to bereavement and the market Harborough team, in particular Ryan, were extremely helpful and helped me claim through my travel insurance. Not only that but over a month later they have followed up with a courtesy call to make sure the claim went through ok. Excellent customer service and really touched at the extra follow up.
Amazing customer service always, thank you for another incredible holiday this time to Costa Adeji Tenerife!
Recommend anyone looking to book their holiday to go through Co-op travel Braintree.
Fay, Donna, Helen & Suzie what a brilliant team xx
The experts advice was very poor. We booked a Turkish holiday and the big earthquake happened. We decided we couldn’t go to turkey and sit there in the sun when Turkish people have lost families we couldn’t enjoy ourselves. So we ask what are our options. Change holiday loose £100 or cancel and loose deposit. We tried to change holiday but told cruise holiday is different type of holiday second choice was Spain told different airline so would still loose full deposit. I understand stand TUI make the rules but travel agency didn’t tell us. So if booking a holiday make sure your travel operator knows the rules.
Co op travel louth Lincolnshire
Reply from Co-op Travel
Hello F. You've reviewed Chelmsford Star Co-op's Travel business in Essex. The Co-op Travel branch you refer to is owned by the Lincolnshire Co-op, an entirely different business. You can contact them here: https://www.lincolnshire.coop/branches/travel-branches/lincolnshire-co-operative-travel-louth
We'd appreciate you removing the review on our branches when you get the chance, please. Many thanks.
Really happy with the customer service - we had a couple of issues with our booking but the staff were very friendly.
This just about sums the company up..
Now co-op travel not “coop travel“ Avoid this company at all cost. Read my review on coop travel!
Reply from Co-op Travel
Hello Andy. 'Coop Travel' appears to be for the branches owned by Midcounties Co-operative. This page is for travel branches operated by Chelmsford Star Co-op, based in Essex. We're totally independent. Sorry to hear you've had a bad experience, though. Its a very difficult time for everyone right now, and we hope they resolve your issue.
Fantastic service from friendly and helpful staff.
Reply from Co-op Travel
Thank you for the wonderful comments, Jacqueline!
We used the Co-Op Travel Office at Chelmsford for the 2nd time on 30th December,2019, and for the 2nd time , the staff member who looked after us was friendly, courteous & knowledgeable.
Reply from Co-op Travel
Thanks for the lovely comments David!
Lovely experience, Sue took her time to search for the best deal for us, so looking forward to our upcoming holiday, would definitely recommend using Chelmsford Star Holidays at Braintree
Reply from Co-op Travel
Thanks for the wonderful feedback, Christine! We'll make sure Sue (and her line manager) hears of your praise. Have a fantastic holiday!
I have been so impressed with the service that we have decided to always use co-op travel in future.
We had 2 fantastic holidays which we wouldn't have found without the help of the wonderful staff in the Chelmsford Quadrant store.
Reply from Co-op Travel
what lovely feedback. Thank you Jenny.
Have always found the Co-op Travel staff very helpful, nothing is too much trouble for them.
Reply from Co-op Travel
Thank you for the lovely feedback!
Reply from Co-op Travel
What wonderful feedback. Thank you so much.
Your e.mail states "Thanks for booking with Co op Travel"
Obviously I haven't booked anything with the Travel Dept.
I guess the automatic e.mailed reply is in response to my application to join Chelmsford Star Co op
Thanks
Derrick Peto
Reply from Co-op Travel
Hi Derrick. Sorry if you received this in error. We have a record of you using our popular foreign currency service, rather than booking a holiday. If this wasn’t you, we’ll do some further investigation.
We’d appreciate you considering removing the poor service review, however, especially if you’ve never met the travel team. It really affects how people judge them.
Best wishes.
Having booked all our Kirby holidays with yourselves, we were disappointed that having been told we could book our Kirby river cruise with you but apparently that is not the case ! Kirby river trips have to be booked with the company direct resulting in us missing the cruise we wanted
Friendly staff and very helpful the place to book a holiday
Reply from Co-op Travel
Thanks Ian.
Chloe and the team at chelmsford co-op travel were first class and I would not hesitate to book holidays through them again.
Thank you once again
Mr Frost
Reply from Co-op Travel
Thanks! We’ll make sure Chloe hears your comments. She’ll be so happy!
Reply from Co-op Travel
Thanks Claire!
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