Travel Center Reviews 

13,457
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely patient, polite, and helpful when organizing custom holiday packages and handling last-minute requests. Travelers are very happy with the detailed itineraries, clear information, and the seamless booking process provided by dedicated agents who always go the extra mile. Some reviewers were not happy with communication issues, rigid cost breakdowns, and coordination problems during their arrangements. A few consumers experienced difficulties regarding unhelpful chat responses, unresponsive customer support, and unsuitably changed travel details. People also noted that getting assistance after booking could sometimes feel frustrating when trying to resolve unexpected issues.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally patient throughout the booking process. Many... See more

Service

Reviewers highlight positive aspects of service, noting that staff go above and beyond to organize smooth and... See more

Booking process

Clients share positive opinions on booking_process, highlighting an effortless and smooth experience.... See more

Holidays

Customers report positive experiences with holidays, highlighting helpful and responsive booking service from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great booking experience so far. Natalie Spears managed our constant questions and last minute changes with patience and her support has been great. Now its all booked we can't wait to go

Company replied

Rated 5 out of 5 stars

I have just got back from 15 days away- Singapore, Melbourne and Sydney. The flights and hotels were so well organised, and I had all of the information needed well in advance, including info to manag... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking with Travel Centre. Each time Lawrence has been so patient with my demands. He’s so polite and calm. Their price is very reasonable. My Thailand and Turkey holidays was... See more

Company replied

Rated 5 out of 5 stars

Dawson was our consultant for booking a multi centre trip in Thailand. He was friendly and helpful even when making multiple changes at the final stage of booking checking for the best deals and revi... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Ski Holidays
  4. Tour Agency
  5. Tour Operator
  6. Travel Aggregator

About Travel Center

Written by the company

Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.

Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel Blog

Driven by Decades of Award-Winning Service

Plan Your Journey with One of the UK's Most Trusted Names in Travel

Here's a list of all the awards we've won (so far):

🏆 Winner – Best Travel Company to the Indian Ocean (2025)

🏆 Winner – Best Travel Company to East/Southeast Europe (2024)

🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)

🏆 Winner – Best Travel Company to the U.S.A. (2024)

🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)

🏆 Winner – Best Travel Company for City Breaks (2021/22)

🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)

🥈 Silver – Best Travel Company to Central/Northern Europe (2024)

🥈 Silver – Best Travel Company to the Indian Ocean (2024)

🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)

🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)

🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)

🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)

🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)

🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)

At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.


Contact info

Promotion box for Travel Center

Nominated in 6 British Travel Awards

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4.9

Excellent

TrustScore 5 out of 5

13K reviews

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4.9

All reviews

(13,457)

921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No pressure sales

No pressure sales, easy to contact ,Norman was efficient with requests and replies, answered all our queries regarding booking ,pleasant and polite to speak too

August 6, 2026
Travel Center logo

Reply from Travel Center

Hi Nicola,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you had such a positive booking experience with Norman. It’s fantastic to know that you appreciated his no-pressure approach, efficiency, and professionalism, and that he was always available to answer your questions and respond to your requests promptly.

Providing friendly, knowledgeable, and stress-free service is exactly what we strive for, and Norman will be thrilled to hear your kind words and appreciation.

Thank you for choosing Travel Center. We truly appreciate your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

My expectation is to bring down my son…

My expectation is to bring down my son for his Masters as soon as visa granted. Travel Center supported to make it. Excellent service level provided by Matin Roy. Thanks Pal!

August 6, 2026
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Reply from Travel Center

Hi Jehan,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Martin Roy provided you with excellent service while helping you with your travel plans. It’s wonderful to know that he answered all of your concerns, explained everything in detail, and supported you in making your plans to bring your son over for his Master's studies.

Martin will be thrilled to hear your kind words and appreciation. Providing helpful, professional, and caring service is exactly what we strive for.

Thank you for choosing Travel Center. We truly appreciate your support and wish you and your family all the very best. We look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Very good company have no complaints

Very good company have no complaints

April 30, 2026
Travel Center logo

Reply from Travel Center

Hi Osborne,

Thank you so much for your kind feedback!

We’re delighted to hear that you’ve had such a positive experience with Travel Center and that you have no complaints. Your satisfaction means a great deal to us.

Thank you for choosing Travel Center. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I want to say a massive thank you to Diana Ford

I want to say a massive thank you to Diana Ford at Travel Centre for her help, patience and guidence in booking our holiday to Vietnam. Diana spend a good few weeks back and forth with me helping us refine our holiday to exactly what we wanted. She worked to help fit our budget and nothing was too much trouble for her and she was so quick and responsive. She gave suggestions and alternative and I felt she really listened and understood what we wanted. I will be sure to go back to Diana again.

August 6, 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi Saba,

Thank you so much for your wonderful and detailed feedback!

We’re absolutely delighted to hear about your experience with Diana Ford while planning your holiday to Vietnam. It’s fantastic to know that she supported you with such patience, care, and dedication over several weeks, helping you refine your itinerary until it was exactly what you wanted.

We’re especially pleased to hear that Diana worked hard to keep your holiday within budget, responded quickly to your queries, and offered thoughtful suggestions and alternatives along the way. Knowing that you felt listened to and understood is exactly the level of personalised service we strive to provide.

Diana will be thrilled to hear your kind words and appreciation. Thank you for placing your trust in her and in Travel Center. We hope you have an amazing time in Vietnam, and we look forward to helping you plan your next adventure.

Warm regards,
Team Travel Center

Rated 4 out of 5 stars

The process of identifying and getting…

The process of identifying and getting a quote is good, the information provided is clear and the agents have good availability. No option to pay a deposit hence the slight mark down but otherwise no issues so far in terms of the deal and the booking process. Lawrence Cruz was very helpful.

August 5, 2026
Travel Center logo

Reply from Travel Center

Hi Paula,

Thank you so much for your thoughtful feedback!

We’re delighted to hear that you found the process of finding your holiday and receiving a quote to be clear and straightforward, and that our team was readily available to assist you throughout the booking process.

We also appreciate your honest feedback regarding the deposit option. Feedback like yours is invaluable and helps us continue to improve our service.

It’s wonderful to know that Lawrence Cruz was so helpful during your booking experience. He will be thrilled to hear your kind words and appreciation.

Thank you for choosing Travel Center. We truly appreciate your feedback and hope you have a fantastic holiday. We look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Iv once again booked another holiday…

Iv once again booked another holiday with Lawrence who always gives me the best deals

August 5, 2026
Travel Center logo

Reply from Travel Center

Hi Jeevan,

Thank you so much for your continued support and kind feedback!

We’re delighted to hear that you’ve once again chosen to book another holiday with Lawrence. It’s fantastic to know that he consistently finds you the best deals and continues to provide the excellent service you’ve come to expect.

Lawrence will be thrilled to hear your kind words and appreciation. Building lasting relationships with our customers and delivering great value is exactly what we strive for.

Thank you for choosing Travel Center time and time again. We truly appreciate your loyalty and look forward to helping you plan many more amazing holidays in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

My excellent experience

My. Experience was amazing Kevin assisted me so well in answering all my concerns as well as explaining everything in detail Thank you alot.

August 5, 2026
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Reply from Travel Center

Hi Albert,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you had such an amazing experience with Kevin. It’s fantastic to know that he took the time to answer all of your questions and explained everything in detail, helping you feel informed and confident throughout the process.

Providing friendly, knowledgeable, and supportive service is exactly what we strive for, and Kevin will be thrilled to hear your kind words and appreciation.

Thank you for choosing Travel Center. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Very helpful thank

Very helpful thank

August 4, 2026
Travel Center logo

Reply from Travel Center

Hi Anthony,

Thank you so much for your kind feedback!

We’re delighted to hear that you found our team very helpful. We truly appreciate you taking the time to share your experience.

Thank you for choosing Travel Center. We look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Vince was very efficient and…


Vince was very efficient and professional regarding to his job, He made my experience very good and worthwhile, I would readily recommend your company to family and friends.

August 4, 2026
Travel Center logo

Reply from Travel Center

Hi Basil,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Vince provided such efficient and professional service and made your experience with Travel Center a very positive and worthwhile one.

Providing excellent customer service and making every booking smooth and enjoyable is exactly what we strive for, and Vince will be thrilled to hear your kind words and appreciation.

Thank you for your recommendation to your family and friends. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Liam Anderson was so helpful and bought…

Liam Anderson was so helpful and bought our holiday a reality. Really responsive, communication excellent and the process really smooth. Would highly recommend

August 3, 2026
Travel Center logo

Reply from Travel Center

Hi Chantelle,

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that Liam Anderson was so helpful in making your holiday a reality. It’s fantastic to know that his responsiveness, excellent communication, and smooth booking process made your experience such a positive one.

Providing friendly, professional, and personalised service is exactly what we strive for, and Liam will be thrilled to hear your kind words and appreciation.

Thank you for your recommendation and for choosing Travel Center. We hope you have an amazing holiday and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Thailand holiday

Great experience using travel center uk.liam was really good explained everything.to us called us back when he said he would.talked us through the whole holiday and explained everything to us and all opinions. This is the second time using travel center uk and everything went to plan

August 3, 2026
Travel Center logo

Reply from Travel Center

Hi Mark,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you had another great experience with Travel Center UK. It’s fantastic to know that Liam provided such excellent service, taking the time to explain everything clearly, call you back when promised, and guide you through every aspect of your holiday and the available options.

We’re especially pleased to hear that this is your second time booking with us and that everything has gone to plan once again. Your continued trust and support mean a great deal to us.

Liam will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.

We truly appreciate your loyalty and look forward to helping you plan many more fantastic holidays in the future!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Again I'm happy with my guys at travel…

Again I'm happy with my guys at travel center
Thanks Wil Hawkins..you have saved me so manytimes this why I stay with TC amd recommend everyone to you..see you at my next booking Will..thanks for putting up with my sometimes inpatients as a customer.

August 1, 2026
Travel Center logo

Reply from Travel Center

Hi Charmine,

Thank you so much for your heartfelt feedback and for your continued loyalty to Travel Center!

We’re absolutely delighted to hear that Will Hawkins has once again been there to support you. It’s wonderful to know that he has helped you so many times and that his patience, dedication, and commitment to finding the best solutions are the reasons you continue to book with us and recommend us to others.

Your kind words will mean so much to Will. Building lasting relationships with our customers through reliable, friendly, and personalised service is exactly what we strive for, and we’re so pleased he continues to deliver that for you.

Thank you for your continued trust, your recommendations, and for taking the time to share your experience. We look forward to helping you with your next booking and many more exciting trips in the future!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Lawrence was super helpful

Lawrence was super helpful. He accommodated a last minute change to help us out.

August 1, 2026
Travel Center logo

Reply from Travel Center

Hi Hundai,

Thank you so much for your kind feedback!

We’re delighted to hear that Lawrence was so helpful and was able to accommodate your last-minute change. It’s wonderful to know that his flexibility and support made a positive difference to your booking experience.

Providing responsive, customer-focused service is exactly what we strive for, and Lawrence will be thrilled to hear your kind words and appreciation.

Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I often use the Travel Centre because…

I often use the Travel Centre because of the fantastic service I receive. There is one individual Skyler Ford, he is an exceptional young man. He goes beyond to find me the perfect holiday and keep me happy. I only book with Skyler when possible. The Travel Centre is really good on beating prices and I should know as a frequent traveller.

July 29, 2026
Travel Center logo

Reply from Travel Center

Hi Beverley,

Thank you so much for your wonderful feedback and for your continued loyalty to Travel Center!

We’re absolutely delighted to hear that you continue to choose us for your holidays because of the fantastic service you receive. As a frequent traveller, your confidence in our team and your recognition of our competitive prices mean a great deal to us.

We’re especially pleased to hear your kind words about Skyler Ford. It’s fantastic to know that he consistently goes above and beyond to find the perfect holiday for you and always puts your needs first. Providing personalised service and creating memorable travel experiences is exactly what we strive for, and Skyler will be absolutely thrilled to hear your appreciation.

Thank you for taking the time to share your experience with us. We truly appreciate your continued support and look forward to helping you plan many more incredible holidays in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Vince gave the best service

Vince gave the best service

July 31, 2026
Unprompted review
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Reply from Travel Center

Hi Vilma,

Thank you so much for your kind feedback!

We’re delighted to hear that Vince provided you with the very best service. It’s wonderful to know that he made such a positive impression and delivered the high standard of care we strive for.

Vince will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.

We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Vince is as very attentive and gave…

Vince is as very attentive and gave amazing service, second time working with him and I will only plan my future trips with him.

July 31, 2026
Travel Center logo

Reply from Travel Center

Hi Tanisha,

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that Vince McCoy once again provided you with such attentive and outstanding service. It’s fantastic to know that this is your second time working with him and that you trust him to plan all of your future trips.

Building long-term relationships with our customers through personalised, reliable service is exactly what we strive for, and Vince will be thrilled to hear your kind words and appreciation.

Thank you for your continued support and loyalty. We truly appreciate your recommendation and look forward to helping you create many more unforgettable travel experiences in the future.

Warm regards,
Team Travel Center

Rated 3 out of 5 stars

Spoke to someone called Luther what a…

Spoke to someone called Luther what a brilliant service and got me the cheapest price possible will definitely be using this company again

July 31, 2026
Travel Center logo

Reply from Travel Center

Hi Mohammed,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Luther provided you with such brilliant service and was able to find you the best possible price. It’s fantastic to know that his help made such a positive impression.

Providing excellent value, friendly service, and a smooth booking experience is exactly what we strive for, and Luther will be thrilled to hear your kind words and appreciation.

Thank you for taking the time to share your experience with us. We truly appreciate your support and are delighted to hear that you’ll be booking with Travel Center again in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Vince McCoy helped me plan and book a…

Vince McCoy helped me plan and book a complex, multi destination premium trip. Throughout the process he was exceptionally patient, knowledgeable and constructive with a genuinely client centred, consultative (non salesy) approach. He took the time to understand my priorities, offered clear options and practical advice, and proactively managed all the details of the trip. I don’t often see this level of care and professionalism and whilst I normally book trips direct I will for sure look to use Vince again going forward. If anyone is looking for a tailored, high quality travel experience then for sure give Vince a go.

Anonymous traveller vising China, Hong Kong and Indonesia July 2026.

July 31, 2026
Travel Center logo

Reply from Travel Center

Hi Tom,

Thank you so much for your incredible and thoughtful feedback!

We’re absolutely delighted to hear about your experience with Vince McCoy while planning your complex multi-destination premium trip to China, Hong Kong, and Indonesia.

It’s fantastic to know that Vince’s patience, expertise, and genuinely consultative approach made such a positive impression. Taking the time to understand each customer’s priorities, offering practical advice, and carefully managing every detail is exactly the level of personalised service we strive to provide.

We’re especially pleased to hear that, despite usually booking your trips directly, this experience has given you the confidence to work with Vince again in the future. That is a tremendous compliment, and one we truly appreciate.

Vince will be absolutely thrilled to hear your kind words and recognition. Thank you for taking the time to share your experience and for recommending him so highly.

We wish you an incredible journey and look forward to helping you plan many more exceptional travel experiences in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Excellent service and Scarlett was…

Excellent service and Scarlett was absolutely lovely.

July 31, 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi Philip,

Thank you so much for your kind feedback!

We’re delighted to hear that you received excellent service and that Scarlett made such a positive impression. It’s wonderful to know that she was able to make your booking experience such an enjoyable one.

Scarlett will be thrilled to hear your lovely comments. Providing friendly, professional, and attentive service is exactly what we strive for.

Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Raymond was very thorough and…

Raymond was very thorough and supportive. Always available when you need anything. Always happy to answer questions.

July 30, 2026
Travel Center logo

Reply from Travel Center

Hi Nathaniel,

Thank you so much for your kind feedback!

We’re delighted to hear that Raymond provided such thorough and supportive service throughout your booking experience. It’s wonderful to know that he was always available whenever you needed assistance and was happy to answer all of your questions.

Providing reliable, attentive, and customer-focused service is exactly what we strive for, and Raymond will be thrilled to hear your kind words and appreciation.

Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

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