Travel Document Systems Reviews 

4,442
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

They sat on Visa documents 4 days after payment confirmation. Then an aggressive salesman calls me demanding an additional $300 immediate payment over the previous payment to expedite Visa. He then... See more

Rated 3 out of 5 stars

1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit car... See more

Rated 5 out of 5 stars

I’ve used TDS for many years. Never a problem with TDS, but I wish they gave me a return option other than FedEx. FedEx has messed me up several times. Once when FedEx messed up, it wasn’t serious,... See more

Rated 3 out of 5 stars

We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa... See more

Company details

  1. Travel Agency

Information provided by various external sources

For the past 30 years we've served travel professionals as well as corporate and individual international travelers for all of their expedited visa, passport, and document expediting needs. We're your "Portal to the World" for the processing of urgent online applications for Visas, U.S. Passports, and immigration documents. Need an urgent Chinese, Russian, Indian, or Brazilian visa? Put TDS to work for you! We can expedite many tourist or business visas and U.S. Passports in as little as 24 hours.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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2.5

All reviews

(4,442)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

The consulate had problems with getting…

The consulate had problems with getting stickers for my visas. I believe in good faith Traveldoc did everything in their power to honor me getting my visa as soon as possible. I told Traveldoc I wanted my passport back, and a refund. They immediately shipped me back my documents and gave a full refund minus shipping cost for the return of my passport and documents.

October 8, 2021
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Rated 3 out of 5 stars

I applied for a UK visa and the…

I applied for a UK visa and the document online were so outdated it made the process so confusing and set me back about a week. I was finally able to reach the guy who worked with UK visas and he the explained the process (albeit not clearly and interrupting me often). It would be great if they could update the application checklist online to reflect reality to make the process easy.

October 4, 2021
Rated 5 out of 5 stars

Great Service

Great Service. Well i have been using their service and i will be using their service again. thumbs up for traveldocs.com

October 3, 2021
Unprompted review
Rated 5 out of 5 stars

When time is running out, contact TDS

Tried to download our visa for Egypt using two different web site with NO success
Completed visa documents and FedExed with passports and had documents returned with visa's in less than three weeks during these difficult times
Great Job!

September 24, 2021
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Rated 4 out of 5 stars

Lead times on web site are not…

Lead times on web site are not accurate. Turkish Visa 24-48 hours took almost 7 days

Russian Visa 7-9 business days took nearly 20

Things did come through in the end but was hoping for a little less worry

September 20, 2021
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Rated 5 out of 5 stars

Very happy customer!

When the timeline for renewing my passport was 12-16 weeks (!), Traveldocs somehow managed to do it in 10 business days. Incredible! Though the service is not cheap, I am very happy with the quality of service and turnaround time. Will recommend to my friends!

September 18, 2021
Rated 4 out of 5 stars

Most the time, excellent service

My past visa order went smoothly. The prior request for a visa to Nigeria did not go well. I had to call TDS 6 days before my trip and was informed that no visa stickers were available. I informed TDS to send my passport back to me immediately. TDS did NOT inform me and I came close to canceling my itinerary. Thankfully I live in Mexico City and was able to get a quick visa at the Nigerian embassy via a friend who works there! I have found TDS very unprofessional on the phone when someone actually answers the call. I am not a "new customer".

September 10, 2021
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Rated 5 out of 5 stars

Excellent Service

I've used Travel Document Systems several times now. TDS has always delivered my passport renewal and visas on time with timely and responsive customer service. I highly recommend TDS.

September 3, 2021
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Rated 1 out of 5 stars

You never filed anything

You never filed anything, kept my money, sent everything I sent you back to an address I won’t be at until a few days before I’m supposed to leave and told me I have to do the application myself because the Cambodian Embassy wouldn’t accept your agents email address. You have ruined my chance for getting a visa.

June 22, 2021
Unprompted review

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