Your security is so good I had trouble topping up my account. Moreover, the banks security is very tight too...using SIM card makes for a trying time to receive verification codes..maybe Travellers sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient service. Exchange rate/cost was not too excessive. The money was available several days before the time I was initially told. My only real criticism was the inability to select the bill... See more
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Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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Super easy to get our foreign cash. Ordered on-line, then able to pick it up in Whangarei. There was no line when we went to pick it up, and the person helping with the transaction was friendly and he... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4K reviews
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Superstar in Nelson!
The agent in Nelson (and shamefully have forgotten his name) was excellent on all 3 of our interactions.
He "went the extra mile"
I was also able to observe him deal with other customers while waiting, and he showed the same patience and kindness to all. A difficult task as many of the queries would have been the same old, same old!
July 13, 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Online is easy
Online is easy, efficient, lower cost and reliable. Very smooth process but takes a few days. Pick up can be local.
July 12, 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to order and arrived quicker than…
Easy to order and arrived quicker than scheduled. Staff was friendly and provided excellent service.
However, it would be better to have the place inside the store rather than in open area like Albany Branch.
July 12, 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Rate not that great
I liked the convenience of using it as it was accepted most places apart from one of the supermarkets I went to.
I was disappointed that the rate given of 79c was not that great as if I used my own debit card it was 83c. Being a BNZ customer I thought there was a better rate but I think what I got was what any non BNZ customers would have. I was also told there were no fees for withdrawal from an ATM and I was charged $7.50. Overall I don’t think I saved anything by using this card and perhaps would have been better off with my debit card with the rate difference.
July 12, 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Terrible experience I am still trying…
Terrible experience I am still trying to close my card, several hours spent waiting on phones. Apparently I have to call back again !! Because I have pending payments (I do not!!) worse card help experience, cant hear person on phone and cant do via email why not?!
July 17, 2026
Unprompted review
Reply from Travelex NZ
Hi, thank you for your feedback. Unfortunately, we do not hold customer information regarding the Travel Money Cards we would suggest for you to, please contact Card Services directly, either by email (cardservices_prepaid@mastercard.com) or by phone (0800 447 270). If required, a list of international numbers can be found here: https://www.travelex.co.nz/travel-money-card/contact#IPN. Please also look at our FAQ’s Page: https://www.travelex.co.nz/travel-card/travelex-money-card-faq for further help and guidance. Kind regards, Online Support Team
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I like how easy it is to top up from…
I like how easy it is to top up from credit card, but fees are high and currency exchange rates are very low. I would use wise if they didnt have a withdrawal limit
July 10, 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Everything went smoothly from start to…
Everything went smoothly from start to finish. All paperwork was accepted money counted in front of me paperwork perfect from myself and staff member.
July 8, 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to book exchange
Easy to book exchange , but takes a long time at the airport to pick up.. Usually only one person on the counter, then you have to wait ages
July 10, 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Very happy with the process.
Very happy with the process to get our travel funds in cash. Easy to complete. Thanks
June 23, 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Happy traveller
Love that I could get the card on the spot and very easy to use overseas and the instant ability to top up the card. Only negative is, I think a better exchange rate could be offered. Thanks
July 10, 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
No one answered the phone when I called…
No one answered the phone when I called
The phones were completely unmanned
July 7, 2026
Reply from Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Found it really easy and convincing to…
Found it really easy and convenient to use while traveling. Easy to top up if needed
July 9, 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order money online
Very easy to order money online. Received an email when the money was ready.
July 9, 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
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