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We are a full service travel agency. Specializing in All Inclusive Packages, Destination Weddings & Honeymoons. We also book cruises for fun, reunions, groups and fund raisers.
1142 South Spaulding Avenue Suite 3, 90019, Los Angeles, United States
4.4
16 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I had the pleasure to work with Forte and she was beyond amazing! We were a difficult group to work with, but she still made everything happen for us.
Reply from Excalibur Travel
Tiffany,
It was also a pleasure working with you. I appreciate your review. God Bless your union and family. I look forward to visiting you when I come to Indy.
Forte'
Very professional and helpful. Great service
Forte is an amazing and professional agent. She makes the process of finding the perfect trip seamless and works expediently on behalf of her clients. I greatly appreciate her sweet spirit and follow through skills. I will continue to refer other fitness and associates to Forte as she has been a joy to work with!
Very satisfied with my experience. Will definitely use again.
I would definitely recommend this company to anyone who loves to travel. Forte is a professional that knows her stuff. Everything was as she clearly explained. I commend her on every aspect of her company....Outstanding! !!!
In my opinion Excalibur travel needs help with communicating with their customers. I will mention two incidents but there are more.
1. At the time when I first heard of our family trip and the Riu Resort I Googled the resort and went directly to Riu Montego Bay website and noticed there were two locations "Riu Montego Bay Resort" and "Riu Montego Bay Palace" (now there are three). I called Excalibur Travel to ask which resort did they provide quotes. They had NO IDEA that there were two resorts in Montego Bay. This was a sign of what was to come. As a matter of fact she got upset and told me that when going on the internet and googling Riu there will be tons of websites and there is only one resort. I had to let her know that I was specifically at the Riu website and it shows more than one location in Montego Bay (the hotels are right next to each other). She was clueless!
2. When asking for information they (Excalibur) should explain the reason why they are asking for your personal information. When I was asked for information it was simply stated that the information was needed. When I asked why was the information needed. I was told where to find the information. Then I asked my question again as to why did they (Excalibur) need that information and I once again was told where to find the information. This happened 3 times via email then finally Excalibur Travel called me again to tell me where to find the information. I asked again "Why do you need this?". Their answer still didn't make sense to me because it was related to my airline travel and I would have been making my own re-routing/travel plans if such an emergency happened. I am saying all of this because, if Excalibur had sent me a complete sentence in the original email I could have responded appropriately.
I got delayed in Charlotte NC as well.
Reply from Excalibur Travel
The travel agency does not control the airlines. Therefore, our rating should not have been affected. Personal information is needed if you travel. It is obvious that this person did not have travel experience. TSA requires very personal information. The agency is impeccable when it comes to client care. As I said before the complaint should have been made to the airlines. All of our clients have an emergency phone number to call when they are traveling. We have 24/7 customer service in place.
Flight continuously delayed in Charlotte, based on snow storms, we all attempted calling the agent, ring no answer, no call backs, finally arrived home at 3am. Will never utilize this agent/agency again!
Reply from Excalibur Travel
It is obvious that this client did not read their travel documents. All documents have emergency phone numbers listed. The agency is not open 24/7 but we do have customer service available during outside hours for 24/7. This person just wanted to complain with her friend.
Ms. Forte our travel agent did a fantastic job with the bookings and arrangements.
Reply from Excalibur Travel
Thank you very much Hatim. You were a pleasure working with. Forte'
I was totally satisfied with the service render. A spirit of excellence was exemplify from the beginning to the end. What a great feeling to experience when someone is attentive and caring from start to finish. The professionalism and wealth of knowledge given was priceless. I don't plan on going anywhere else for my travel plans. Thank you very much Ms. Forte' for making my family and friends feel safe, secure, satisfied and mostly, "special"! You did the thang my dear!!!!!
Reply from Excalibur Travel
Minister Rita, First and foremost you were a fantastic client to serve. Thank you very much for the wonderful review. I look forward to the next adventure. Maybe I will go with you all. God Bless.
I would recommend this company to anyone and would use this company for all my travel needs. Forte is wonderful and very informative.
Reply from Excalibur Travel
Karla,
Thank you very much for the review. I am excited to continue working with you regarding your travel needs. You have been a pleasure to work with. Forte'
Our Travel Coordinator, Forte is very helpful and knowledgeable. She provides a quick response to anyone's questions regarding this trip. Due to the fact, there are several individuals going.
Reply from Excalibur Travel
Thank you very much Julie for the review. You made it easy for me to coordinate your trips. Forte'.
She is a pleasure to work with and very efficient.
Reply from Excalibur Travel
Good Day Marie,
Thank you for the review. Our company goal is to always provide First Class Service! Make it a great day!
The Sales person was Excellent very friendly
Reply from Excalibur Travel
Thank you Cora. It is a pleasure to work with you.
I enjoy the travel arrangements that Excalibur expert Forte has provided to me over the past 5 years. The service level has been excellent.
Reply from Excalibur Travel
Thank you Dr. Rosie Holden. You are a model client. I thank you very much for your business and your referrals. Being able to retain classy clients like you (and with your referrals) helps my company to exist!
Reply from Excalibur Travel
Frances, thank you very much for your input. I look forward to a great relationship with you regarding being your personal travel consultant. Thank you again.
Excalibur Travel Agency is a awesome company. They always take great care of their clients.
Reply from Excalibur Travel
Thank you Anthony. Forte'
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