HX Expeditions Reviews 

The cruise itself is 10/10 Customer Service is very poor.

I have done 7 HX cruises with 3 more booked so I am a very loyal customer. Unfortunately I had to cancel a cruise due to cancer. All the other bookings, British Airways, Iberia, LATAM, Marriott, Gatwick Parking they either refunded or gave me a voucher to use at a future date. Despite escalating this to senior management I was told to claim off my travel insurance!! Come on HX this is no way to treat a loyal customer. You have a fantastic time on board, but read the reviews here, you destroy your brand by poor customer service when the staff on board make it an unforgettable experience. The last thing I needed was to make an insurance claim while trying to sort out my health issues. All I asked for was to transfer the deposit to a future booking or hold the deposit for future use but you declined that request. You are lucky you still have a customer.

Once on board you will have a wonderful time made possible by the excellent staff.

Would never travel with hurtigruten again. Dreadful customer service, and communication when things go wrong with the schedule, when there are cancellations or delays. Total disregard for clients. Disgraceful. One of the most stressful, disappointing and expensive holidays we have ever had. We were totally mis-sold, ie the holiday was nothing like what was advertised. Compensation promised has not materialised and we are out of pocket due to hurtigruten

Trip was delayed due to technical faults on the ship. We lost a third of our holiday. There was a total lack of information and the truncated holiday totally failed to deliver the vacation that was sold with scheduled destinations omitted.
During the delay we received inadequate subsistence and there was an absence of information and customer care. The emails from customer service were inaccurate and failed to acknowledge the situation.
On return we have to battle to obtain any financial compensation.
The service of the staff on the boats is good. However the quality of customer service and willingness to accept responsibility is appalling

A SUCCESSFUL BOOKING OUTCOME
After having booked a trip to South Georgia for November 2024 unforeseen medical reasons resulted in us having to cancel this trip. Initially, our request for a transfer to 2025 proved difficult. However, once the booking was reviewed at a more senior level, we had a successful and considered response allowing for a transfer of our original booking to 2025. I would say that if booking with Hurtigruten, be assured that even if - for whatever reason - problems occur before travel - there will be a solution and I would happily book in the future without reservation. How a company deals with problems is important and in our case, Hurtigruten have proved that they care about their customer base. Thank you Hurtigruten.

Just home after completing the Hurtigruten Alaska and British Columbia Wilderness, Glaciers and Culture cruise, starting in Vancouver and ending in Anchorage. Absolutely brilliant. We were blessed with brilliant weather, which made the beautiful Alaskan fjords even more spectacular. This was an expedition cruise and included zodiac boat trips into the fjords, out to glaciers and looking for wildlife.saw a lot of whales and eagles - usually from a distance but still easy to see. We also paid extra to go kayaking through the ice floes at Harvard Fjord - that was a great experience. Cultural visits to various small Alaskan towns, absorbing local indigenous culture, was also fascinating. Excellent crew and top level expedition team made every expedition safe and interesting - and fun. Excellent cabin, well structured, and great food. (Though we found some of the food in the main restaurant a little bland and regularly had lunch and dinner in the smaller restaurant that had a much more limited range of food.) We had high expectations for this cruise after loving a Hurtigruten cruise we didvinnNkrway, and those expectations were met and exceeded. The only downer was going to the Hilton Hotel in Anchorage, included in the tour, which was a mess - the hotel made such a mess of checking in that people waited four hours for a room and tge only way I could get our bags was to go to their luggage room and find it among the piles of bags randomly stacked there.)

Where to start?! Our expedition cruise to Antarctica with HX was a mind-blowing experience that went far beyond what we imagined. We've returned home with memories to treasure for a lifetime! 

We chose the 'Antarctic Circle' expedition with MS Roald Amundsen—and wow, what a ship! It's incredibly modern and offers a great range of amenities, like a small spa, swimming pool, and science centre. We absolutely LOVED the science centre and the lectures. What's more, the variety and quality of food were also exceptional, considering the remote areas we explored. 

One of the highlights of our trip was the incredible staff. They could not have been friendlier, always going above and beyond to ensure we had the best possible experience. The Expedition Team was particularly impressive—incredibly knowledgeable and keen to share their insights and passion for a wide range of topics.  

We felt like we were exploring with experts. The Expedition Team made every landing and excursion a unique learning experience, and they greatly expanded our understanding and appreciation of Antarctica. The wildlife we encountered and the scenery we explored went above and beyond my wildest dreams. Watching whales bubble feed is something we'll always remember. 

I highly recommend exploring Antarctica with HX. 

We recently travelled with HX Expeditions to Antarctica on their Nansen ship for the 10 day 'highlights of Antarctica' cruise.

The whole experience was fantastic, the ship was so comfortable, the food was great and the staff were outstanding.

Torstein was our expedition leader and he did an amazing job of engaging everyone and making it a wonderful experience. We saw lots of whales, seals and of course many many penguins :-)

The science and history talks were also really fascinating, we got into the history of the golden age of exploration and this is something we'll continue to read more about.

Overall it was a fantastic trip and we couldn't have chosen a better company to travel with.