Travelis Reviews 

Did not get confirmation for tickets. I was allowed to cancel my flight ticket via their website and I apparently I am not going to be refunded.

Total scam!

Feilinformasjon fra kundeservice og manglende hjelp ved behov. Lite kundevennlig og utstedelse av ekstra gebyrer etter at det ble oppgitt at det ikke ville være ekstra kostnader.

/Customer service gave us wrong information on the phone which led us to have to pay several extra fees, even after they informed that there would not be any extra cost and we followed there advice on booking. This made the trip much more expensive and customer service were not willing to help.

DONT USE THIS AGENCY!
Even though search results come up slightly cheaper than other options, baggage is WAY more expensive than other options.
Example: A flight to France with KLM - 1468 kr. via travelis, but ends up at 2000 kr. with just 1 piece of luggage. If I buy the same flight directly at KLM's web page, I end up at 1556 kr, still including luggage. Thats a 25% saving! Don't book via this agency, use the airline's direct booking or at least a renowned agency.

Terrible experience with Travelis. They cancelled my flight the morning I was supposed to travel for my grandfather’s funeral. Could not contact them, and not get new tickets as there are no ticket office at the airport. I was not able to attend the funeral. And also I have not received a refund for my ticket. Such a scam!!! I’m reporting them to the police.

I was allowed to cancel my flight ticket via their website and I apparently I am not going to be refunded.
So no ticket, no refund.
Pure steal of money :(

I have had one of the most tribble experience with this scammers. They issued a ticket( Turkish airline) with wrong spelling.
I had an screenshot from the my booking page of travelis website with correct spelling which means I hadn't don anything wrong. I contacted them and the lady on the phone confirm this. I waited a few days for them to send me the corrected ticket. but apparently it was expensive for them. I checked their website and SURPRISINGLY noticed that they have changed the correct names to the misspelled versions. I sent and email to them informing about my decision about talking with my lawyer I want to sue them for the FRAUD . Immediately afterward they contacted me saying that they have contacted with Turkish airline and it is ok if I go the airport with the wrong spell :). I just told them its fine just forward me their communication with Turkish airline but he told me that they are not allowed to share this emails with me..funny he told me trust me and just go to airport ... I contacted Turkish airline they said this is impossible and I have to buy a new ticket and apply for a refund for the previous tickets( they said we normally don't do this but wanted to be nice to me).
So this company officially did an act of forgery. PLEASE PAY A LITTLE BIT MORE AND NEVER EVER BUY ANYTHING FROM THEM- THE MOST IRRESPONSIBLE COMPANY.

I didn't receive a booking confirmation right away. On the next day I called my country's customer service number and very nice lady answered and send right away my tickets to my email address. Good quality customer service!

DON'T USE TRAVELIS. We were 5 people traveling, and everything seems OK until our return flight. When we arrived to the airport they told us it had been a rescheduled flight months ago, and there was no more flights that day. We never got ANY information from Travelis of this, and the airline confirmed they had informed Travelis, so that it was Travelis responsibility to let their clients know about the change. After we had to book another return flight the next day, and paying ourselves for overnight accommodation, we discovered that Travelis hadn't booked a return luggage for us - which we had extra paid for! We had a receipt from Travelis saying we had a return luggage, but the receipt was not valid, when we came to the check in counter. We had to pay extra for the return luggage, even though Travelis already had gotten this money.

When we tried to contact the Travelis customer service we were redirected from one person to another after telling our situation over and over. They refused refunds, and I have never experienced such bad, angry and impolite customer service in my entire life. There is NO spesific country customer service, even though they will write that they have online. No matter which number you call, you will go to a random English speaking service speaker, not even knowing about the different country numbers when you ask them.

Coming home, we emailed Travelis to all of their public email adresses. After 2 weeks they responded "we don't refund cases here. please contact customer service to your country"...

NO HELP. NO REFUNDS. And this will not be covered by incurance or airline, since they all confirm that TRAVELIS IS THE RESPONSIBLE PARTY, and Travelis simply will look the other way.

Do not give ANY money to Travelis!

,™️♻️
Fantastic

This is scam company..my flight just cancelled..i paid 49k and they said we only gonna get refund 46k..
Now i cant buy new ticket since the price jump up already.... .never use this scammer travelis shįt..

good, very much ok

Great. I ignored all of the advice on this page and sure enough Travelis have let me down.

I paid extra for a checked bag on Norwegian, and Travelis' receipt indeed shows 1st Checked Baggage (DY) EVE-EDI NOK435

but now, viewing my booking on the airline's site it doesn't show: Norwegian says "No prepaid luggage"

So I'll give them a week to fix this otherwise I drop the rating to one star and write reviews on other sites to warn would-be customers.

I will post an update below on how the situation develops.

Update 1: the autoreply from RCG.se says that they will take at least 7 days to get back to me because of the Covid-19 pandemic ... Seriously!!!! It's almost 2023! Not a good start.

Update 2: two days after leaving this review here and for rcg.se I noticed the e-ticket was suddenly changed from "Luggage 0 pcs" to "Luggage 1 pcs". No apology from RCG for the stress and hours spent chasing them, contacting the airline, etc.

My advice if you're crazy/brave enough to use Travelis? Triple check everything weeks before you go with the airline itself. When you see something wrong, complain like crazy on Trustpilot, Social Media, whatever, until Travelis decide it's easier just to give you what you paid for. Be prepared for stress & inconvenience. (Oh, and for the price charged to go up inexplicably when you choose debit or credit card even though they promise it's no extra...)

Please . Stay away from this scam company. Dont go with these to save some kr. If anything happens you are at your own. I pay them 40000kr for tickets. change of plan to travel so I request for refund. Got nearly 12k in return . I told him that's way you rating is bad on trust pilot and he says " we don't care about rating" seriously..!

Charged 2 times for extra bag 👌 When i ask for refund, just send me letter "it was overweight" but doesnt matter that no one check it 👍

Flight was canceled and they changed my flight to a time that was not possible for me. They then had a fee that I had to pay to cancel or rebook that was half the ticket….this was after 4 📞 and 45 min on the phone…..

Never again…

My flight home got cancelled, then I got rebooked, then my flight got cancelled again. I got absolutely no information from them at all. I tried calling them, and getting help to get a new flight home, but they told me that they could not do anything for me.
I had to rebook my own flight and pay for it myself. I called them to get my money back, and they told me that they would take almost 600NOK (around 60 euros) from me, for me to get my money back. Absolutely no help with trying to talk to the costumer service. Would really not recommend ever using this travel agency.

The process was quite easy BUT I have not received any receipt after the payment step which is inconvenient. I always receive a receipt and also a flight ticket with detail information of the flight (including the price) when I book a flight with other websites rather than Trustly. Other than this inconvenience, the rest was good.

Real scammer. I bought 2 ticket and accidently i forget to put the second name but their system was not smart enough to detect that and i made a payment. When i call them after getting receipt, they told me that it was my mistake and i need to pay more amount than ticket i bought just to put another passenger name .it was a really bad behavior also ... i sent mail but no response really bad bad behavior from them...never buy from this bad travel